The staff were very pleasant and helpful. The unit itself was amazing, clean, wonderful atmosphere, and everything you will need for a weekend or a week was included and in excellent working condition. The appliances from large to small were new or almost new. There was a gas fireplace in the larger unit which was awesome on the cooler night, not that it was needed as the heat was sufficient, but it is always nice to sit around a fire with friends. Both units had their own balconies if you desired some fresh air. We were so impressed with this place that we can't wait to go back. Their was even a washer and dryer to share between our two units.