...they were addressing our issues as we were checking out. We didn't bring any of them up until the day before we left, as we didn't want service people in the house. They were very responsive to what we pointed out. My disappointment was the fact that such a premium property would have any issues at all. We've stayed on Sanibel/Captiva for the last 4 of the last 5 years. Went to the Keys the one year we missed. This property has so much potential. I think, given the work force that showed up as we were leaving, it should be brought back up to where it needs to be. With the other options available, at that price, I'll be much more careful next year. I have been very much satisfied with Kingfisher Vacations. I do recommend using them.