We rented this home and arrived on Saturday to find the pool to be quite empty and the water not circulating. The Hot Tub was also broken and the BBQ that we paid for the week was not delivered.
We started calling the contact numbers for Premier Resort Properties early morning at 9:30 AM on Sunday and ran into a frustrating barrage of voicemail, message services and email requests that did nothing to get our pool or hot tub working.
After more messages and chasing down Premier Resort Properties on Monday, we finally received a voicemail at 6:30 PM Monday advising us that the pool gasket was broken and a part was on order. The pool would be out of order for a few more days. We are only here 7 days, and according to this information the pool will not be fixed before we leave.
Basically Premier Resort Properties sold us a home with a pool and then broke the contract with us by 1) not advising us that the pool was broken and 2) not providing an alternative...