Booked with Australia-based owner and paid in advance, then advised of local 'manager' we had to contact to obtain keys. Proved uncontactable right up to day we arrived to take up rental, only to discover she was away on holiday! Other telephone numbers of owner's...More
Dear Mr Knight, I have apologised and refunded plus extra. As I explained the person who looks after the cottage have made the mistake. I am also not able to contact her and was not aware of her going on holiday. Booking was properly recorded...More