Update Your Listing and Business Details on TripAdvisor

Put your best foot forward and ensure your business' details are displaying correctly on TripAdvisor.

Update Your Listing and Business Details on TripAdvisor

TripAdvisor Management Centre: Quick Start Guide

TripAdvisor Management Centre: Quick Start Guide Take control of your online reputation. Build your business on the world’s largest travel site. It’s all within reach when you register for the TripAdvisor Management Centre.

The Management Centre is your destination for any and all aspects of your TripAdvisor listing. From updating basic business details, to posting photos, and seeing analytics — your Management Centre is the place to go. All registered and verified owners have access to the Management Centre. To log in, visit www.tripadvisor.com/Owners. If you’re affiliated with more than one property, select the property you’d like to view or update from the list.

Management Centre 101

Here's a quick list of the top five things you can find in the TripAdvisor Management Centre, using the top menu to navigate. Read below for an overview of the homepage and a guide to common Management Centre tasks.

  • Manage Listing: Add photos, manage listing details, update amenities and more via the Manage Listing tab. 
  • Drive Bookings: If applicable, accommodations will find links to manage Business Advantage and Sponsored Placements in the Drive Bookings tab.
  • Marketing Tools: Catch the eye of potential diners & guests with promotional tools, awards, widgets, and window stickers on the Marketing Tools tab.
  • Reviews: Respond to reviews, report a review, and answer traveller questions on the Reviews tab.
  • Help & Settings: Get answers to all of your questions. Access billing & payments, update email preferences, and manage user access. The Owners' Forum and Help Centre are also available here on the Help & Settings tab.
An Overview of the Management Centre Homepage...

Changing Your Business's Location on TripAdvisor

Changing Your Business's Location on TripAdvisor When and how to update your business's location on TripAdvisor.

In order to provide the most accurate information possible to travellers, TripAdvisor strives to list all accommodations, restaurants and attractions in their actual physical footprint. This means listings cannot be moved to a different city/town than where they are physically located. However, if your business is listed incorrectly you can update the address and location by following these steps:

  1. Log in to the Management Centre
  2. Under the "Manage Listing" menu at the top click "Name & Description"
  3. Select the "Location" tab from the menu on the left
  4. Update your street address and postcode and click "Submit." Please note, if your city/town or state/province is incorrect you will need to follow the instructions further below. 
  5. You may also add a local language version of your street address, if applicable.
  6. Then, click "Verify Map Pin" and drag and drop the pin to the correct location - we suggest your main entrance or car park. Click "Confirm," your location will be updated on the site within 24 hours.

If you believe your business is listed in the wrong location and the city/town/state/province is incorrect, you can notify the TripAdvisor Listings team by following these steps:

  1. Log into the Management Centre
  2. Under the "Manage Listing" menu at the top click "Name & Description"
  3. Select the "Location" tab from the menu on the left
  4. Click on the "Wrong location" link next to the city/town, state/province/region field.
  5. Then, fill in the form with your comments and submit

Inclusion in larger tourism regions

If your business is located in a small town or village, which is officially recognised as part of a better-known tourism destination, businesses in your town/village may be displayed with those in the better-known destination. For example, The Wine Country Inn is located in St. Helena, California, USA. However, it’s also listed in the Napa Valley region – an area well known for its wine tourism.

TripAdvisor uses up-to-date, official data from local government or tourism offices to link small towns and villages with the correct city, municipality or region.

To request your city/town be included in a larger, better-known tourism region or municipality, follow the steps above and indicate the name of the region or municipality in which your city/town is located in the comments section of the form.

The best way to certify your business’s official location is to provide TripAdvisor with an official document, such as a business license or tax bill, issued by the larger city/municipality. Other forms of proof may include a link to a page on your local tourist board’s website that recognizes your smaller town/village as part of a tourism region, or a clarifying document issued by a regional governmental authority (examples: Province, County, State.)

Please note, we do not consider postal codes to be proof of location nor does close proximity to a major city or tourism region guarantee that you will be included in that area.

How long will this take?

Property location changes require investigation by a member of the TripAdvisor Listings team. They will review any proof of location that you provide, but cannot guarantee that all requested location changes will be approved. This can be a lengthy process and will take at least 15 working days. Please don’t submit the same request multiple times. This will delay your original request and cause the 15-day time period to start over again.

Last Updated: 21 July 2017

How to Change Your Business's Category on TripAdvisor

How to Change Your Business's Category on TripAdvisor Step-by-step instructions on how to update your business's category or type on TripAdvisor.

Property representatives who want to update their TripAdvisor business type can submit a request in the Management Centre.

Accommodations

Before you submit a category change request, confirm that your accommodation meets the accommodation category guidelines. Once you've confirmed this, follow these steps to submit a change request:

  1. Log into the Management Centre
  2. Under "Help & Settings" in the top menu, click "Contact TripAdvisor"
  3. Then, in the "Please tell us what the issue is" section, click "Update business information"
  4. Select "Request change of accommodation type" and fill out the short form. Be sure to provide us with the links or license information that we can use to verify your requested category change
  5. Click "Submit"

Restaurants

Restaurants can change their cuisine type(s), such as changing from a Steakhouse to a pizza spot, by following these steps:

  1. Log into the Management Centre
  2. Under the "Manage Listing" menu at the top, click "Cuisines & Amenities"
  3. Update all necessary sections
  4. Click "Submit"

If you need to change your establishment category, such as changing from a "Coffee & Tea" establishment to a "Restaurant," you will need to file a ticket with our Owner Support team. To submit an establishment change request follow these steps:

  1. Log into the Management Centre
  2. Under the "Help & Settings" menu at the top, click "Contact TripAdvisor"
  3. Then, in the "Please tell us what the issue is" section, click "Update business information"
  4. Select "Report brand change" from the drop-down list, and fill out the short form. Be sure to provide us with the links or license information needed to verify your requested category change
  5. Click "Submit"

Attractions

Attractions can request to change their listing details or type(s), such as changing from a bike tour to a boat hire company, by following these steps:

  1. Log into the Management Centre
  2. Under the "Manage Listing" menu at the top, click "Name & Description"
  3. In the "Attraction Details" section on the left, update all necessary sections
  4. Click "Submit"

How long will this take?

Changes to your listing details require investigation by a member of the TripAdvisor Listings team. This can be a lengthy process and will take at least 15 working days. Please do not submit the same request multiple times. This will delay your original request and cause the 15-day time period to start over again.

Last Updated: 11 October 2016

Moving On? How to Update TripAdvisor Registrations

Moving On? How to Update TripAdvisor Registrations Learn how to remove users from your property’s TripAdvisor listing using the Manage User Access tool.

The hospitality industry is always changing. With that change, new opportunities arise and people move on. Here are some of the common questions we receive when these staffing changes happen – and answers for each:

“I’m leaving this property and don’t need access to its TripAdvisor listing anymore. How do I disable it?”

In this case, you can disable your own TripAdvisor registration using the Manage User Access tool:

  1. Log into the Management Centre
  2. Under the Help & Settings tab in the top menu, select “Manage User Access”
  3. Click the edit icon in your box and click “Edit User.”
  4. Then, click “Edit User” and “Delete User.”
  5. Before you delete yourself as a user you will receive a warning message. Remember, once you delete your account, you will no longer have access to your property’s listing and Management Centre.

“I manage several properties on TripAdvisor, but I’m stepping away from one of them. How do I cancel my registration for that property?”

To disable access for one property in your portfolio, follow the same steps above within it's Management Centre.

“One of my employees has left – how can I remove their registration from my business?”

Removing a registration from your business is easy, here’s how:

  1. Log into the Management Centre
  2. Under the Help & Settings tab in the top menu, select “Manage User Access”
  3. Click the edit icon in the employee’s box and click “Edit User”
  4. Then, click “Edit User” and “Delete User”

“How can I make sure an outsider doesn’t register for my property?”

Once you’ve registered for your property’s Management Centre, you’ll receive an email notification when someone new registers for it. Be sure to pay close attention to these emails. If the name and business affiliation of the new registrant are not familiar, simply follow the steps above to remove the user.

“How long does it take for the registration to be disabled?”

Once you delete or modify a user’s affiliation to your business the change is immediate.

Last Updated: 21 July 2014