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Lola L

Spa and sauna a wonderful feature.

5.0 of 5 bubblesReviewed 13 May 2024
WOW. What an absolutely beautiful property! Our stay in unit 11 was beyond words—it was simply breathtaking. The addition of the spa and sauna elevated our experience to a whole new level. I don’t think all units have the spa and sauna facilities, so It might be worth requesting this room. Just a short drive into Cromwell, and the centre point to Wanaka and Queenstown for day trips. We loved this property, and will definitely be returning.
Date of stay: March 2024
Trip type: Travelled with family
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    1 - 6 of 440 reviews
    Reviewed 24 April 2024

    Beautiful venue but was very tarnished by the disgusting customer service. Never in my life have I experienced someone so rude in front of house. We traveled all over the South Island and everywhere was amazing except this place! This place we actually splurged on over $1000 for 3 nights. We were so excited. We booked through Expedia and on arrival the rude lady at reception made us feel so unwelcome we had booked for 2 adults and 1 child. The room only had 1 bed so I went back to double check she basically said that's your problem and you booked through Expedia not us. I was gobsmacked. There was a fold out couch in the room so I asked for a set of sheets and spare pillow. She said no i need to upgrade to a family room for another $1000. I'm not joking 5 times I went back to reception and back to our room. In the end I said I'm not paying more I'll just take the top sheet off our bed. A nice guy from laundry brought us a spare set of bedding. Thankfully the accommodation was gorgeous and we enjoyed our 3 nights but for over $1000 I didn't expect to be such an inconvenience to them. They didn't even give us a third towel so for 3 nights my 7 year old and I shared a towel. Seriously 😂 you wouldn't read about it. Great location though and it was spacious inside, deck was gorgeous and had lovely big couch and outside table. They need to Seriously review the staff and by the looks of some of the other reviews other people think so too!

    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank RochelleN457
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marsden Lake Resort, Other at Marsden Lake Resort Central Otago, responded to this reviewResponded 30 April 2024

    Dear guest,

    We appreciate you bringing these issues to our attention, and we'll be conducting a thorough review of our staff training and procedures to ensure that incidents like this are not repeated in the future. Your experience is not reflective of the level of service we strive to provide, and we're committed to making improvements.

    We're glad to hear that you found the accommodation itself enjoyable, and we're pleased that you were able to make the most of the beautiful venue despite the initial setbacks. We sincerely hope that you'll consider giving us another chance to exceed your expectations in the future. If there's anything we can do to make amends for your experience, please don't hesitate to reach out to us directly.

    Thank you for taking the time to share your feedback.

    Regards,
    Marsden Lake Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 April 2024

    Marsden Lake Resort is marketed as a 5 star hotel. We stayed 2 nights. The one bedroom villa without a spa was spacious and clean. The vinyl on the kitchen floor was marked and could be replaced for this standard of hotel. We appreciated the king size bed which was remade on the second day and the extra fluffy blankets. We enjoyed the tiled bathroom with heated tiled floor. The heat pump kept the villa warm. The kitchen was large. It would be handy to have a condeminium with instructions on how to work the dishwasher being an unfamiliar brand. Also a notice on check out time. The villa looked across the inlet to the other units which is a little strange. Not all villas have a spa pool. Not all units are as spacious as the one bedroom stayed in. The prices of the units seem to fluctuate remarkably from day to day. Booking two nights in a row the second night was considerly more expensive than the first for the same villa. Something to be aware of is that Marsden Hotel does not accept all eftpos cards and if a credit card is used there is an extra charge. The reception staff are dressed in very casual clothes. A suggestion maybe uniforms would be more representative of a 5 star hotel. On some occasions there seemed to be a language barrier with some reception staff. This hotel is located in Cromwell and has the potential to be just as good as a 5 Star hotel in Wanaka, Queenstown or Auckland!

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Holidreamer
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marsden Lake Resort, Other at Marsden Lake Resort Central Otago, responded to this reviewResponded 29 April 2024

    Dear Holidreamer,

    Thank you for sharing your detailed feedback with us. We are glad to hear that you found our one-bedroom villa spacious, clean, and well-equipped with amenities. We appreciate your suggestions regarding the kitchen floor and the need for clearer instructions on appliances. Regarding the pricing fluctuations, we strive to offer competitive rates based on various factors. We take note of your comments about the payment methods and staff attire. Rest assured, we are constantly working to enhance our services and facilities. We truly value your input and hope to welcome you back for an improved experience.

    Warm regards,
    Marsden Lake Resort Central Otago

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 April 2024

    Really disappointed, we arrive 6:30pm and ask if we could have dinner at the restaurant at 8 pm one of the guys said yes , and when we got there they told us first that the kitchen was closed when it’s supposed to be open until 9pm , and then we told them what the other guys said and they said ‘okay but just pizza’ , pretty disappointed service for what you paid for this place in general.

    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank fiorellab893
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marsden Lake Resort, Other at Marsden Lake Resort Central Otago, responded to this reviewResponded 16 April 2024

    Dear Fiorella,

    We sincerely apologize for the experience you had with our restaurant service. Rest assured, we will address this matter internally to ensure it does not reoccur. Your feedback is invaluable to us as we strive to improve our services. We hope you can give us another opportunity to provide you with the high standard of service we are known for.

    Warm regards,
    Marsden Lake Resort Central Otago

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 March 2024 via mobile

    We had a bottom floor one bedroom unit. It is very spacious and the outlook onto the lake is tranquil. However we soon found out that it is not "soundproof" as listed on features of the unit. There are two smaller upstairs units which means you have the noise of people walking/talking coming through your ceiling. Coupled with this is the sound of extractor fans in the upstairs units which if someone has forgotten to turn off, will hum for hours. It'll keep you awake. I'm not sure where the fans are located - but we could feel the vibration coming through the dining room table.
    There is no "welcome" folder in the room, so you have to work out stuff yourself.
    There were cobwebs in the top of window/curtains and paint chipping in corners. That's fine - but not when you are paying premium prices.
    Overall - a beautiful place during the day but by night - we only got one night's proper sleep out of three nights due to noise from units above us.

    Date of stay: March 2024
    Trip type: Travelled with family
    Thank Geoff N
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marsden Lake Resort, General Manager at Marsden Lake Resort Central Otago, responded to this reviewResponded 3 April 2024

    Dear Geoff N,

    We sincerely apologize for the inconvenience you experienced during your stay at our resort. We appreciate your feedback regarding the noise disturbances from the units above and the lack of a 'welcome' folder in your room. Rest assured, we will address these issues to enhance the overall guest experience. Please note that our units are not entirely soundproof, and we regret any disturbance caused by this. We have taken note of your comments about cleanliness and maintenance and will ensure that the necessary measures are taken to maintain our premium standards. We are delighted that you enjoyed the tranquil lake outlook during the day. Thank you for bringing these matters to our attention.

    Warm regards,
    Marsden Lake Resort Central Otago

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 February 2024

    Very nice hotel with lakefront views, which are better from higher floors. I was in room 14B, excellent room with lots of space and balcony, but there is some noise from doors closing in A and C and entrance door if you are trying to relax after a long day of travel. One of our group asked for extra pillows, but was told no so she borrowed 2 of mine. Adjoining bar and restaurant serves good food, but service can be not reliable according to our guide. Good access to cycle trail.

    Room tip: Higher floor room
    Date of stay: January 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank DerekHulme
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Lake Resort, General Manager at Marsden Lake Resort Central Otago, responded to this reviewResponded 12 March 2024

    Dear Guest,

    Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

    Sincerely,
    Marsden Lake Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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