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Reviews (47)
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13 - 18 of 47 reviews
Reviewed 21 September 2015

Very disappointed by the parking fee and the dirty carpet in the restaurant, also you have to pay BGN 20 deposit for a single towel for the pool per person and BGN 40 for a bathrobe, then they return the money back when you return the towels...very inconvenient. But the most disturbing thing was the access to the pool and the architecture of the building as a whole - there is no single elevator for every floor, you need to change them to reach the pool and have to pass through the restaurant (and the ugly carpet)... Otherwise spacious and classy rooms, diner was nice but breakfast poor, auful coffee, definitely not coming back!

  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ivelina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2015

The hotel is not well-kept. When you first step in and go from the reception to the room you see not well maintained elevator and then very dirty carpet on the floor with big dirty spots on it. Then in the room the carpet is also dirty, a bit better than in the corridor but still very dirty. The curtain was with big whole and also dirty, air conditioning needed bit maintenance too. In the bathroom there was mold in the corners and near the shower, towels were very old and ragged and one of them had a whole in the middle. The stuff in the restaurant was rude, only one or two waiters were ok. Something else which makes bad feeling is that you have to pay deposit for a towel when you want one for the pool.
The only plus is the location which is just great.

Room Tip: Don't know really are there good rooms in the hotel but maybe one with view to the city
  • Stayed: August 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank LyubomirDobrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2015

I saw the reviews and fotos and really i did not expect this.
Dirty and dusty common areas, room and restaurant. All carpets are covered with spots. This is not compatibility for family with kids!
The main restaurant is very dirty and unpleasant place with extremely unkind staff. One night we decided to visit the Toscana restaurant and the waiter rudely and unprofessionally evict us.
The proposed food is very poor quality.
We visited also and the kid's center - large room with fewness toys. All were broken.
All toys in the outdoor children's place were also broken and dangerous for kids.
Great view and landscape.
In my opinion the hotel meets 2-star with poor sanitation.
Price does not meet quality.

  • Stayed: August 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Antoniq V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2015

I am currently staying at the hotel and am very much disappointed. The hotel is not cheap for Bulgarian standards, but we wanted to go to a nice place since we had a few days off. When you arrive you are welcomed by the fact that there is no free parking, you have to pay for it, otherwise you have to park on a dusty steep Street. Being tired from the drive to the town I paid no mind to that fact and proceeded to check in, I was looking forward to lying in the sauna, forgetting about every day's problems. There was the second surprise, you have to pay extra for the sauna, which for two people combined is about as much as the price for the stay. I have been to cheaper hotels in more desirable destinations, where all the SPA facilities were included in the price for the room. The only thing included here is the swimming pool which is really small especially for a hotel with a capacity of 500 guests. My recommendation is to look for another hotel in the area, it is sure to be cheaper and better.

  • Stayed: March 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Alexanderven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2014

The hotel was quite nice. It was clean and warm. I wasn't satisfied with the food only. Otherwise the atmosphere was good. You are able to see some nice pieces of art work in the lobby of the hotel. There is a big pool, but I haven't used it during my stay.

  • Stayed: November 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Ra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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