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“If you have a wedding reception at the International”

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Buckingham International Serviced Apartments
Reviewed 24 December 2011

We had an evening wedding reception at the International and found this was ok to stay in. We had a 2 bedroom with 1 queen 1 single and a sofa to accomodate 3 people....only prob was that the bathroom was located in the 1 queen bedroom. so i lucked out with bathroom facilities while the other two had to suffer in silence as they were afraid to wake me...I did notice a toilet facility in the carpark should you also have the same problem....room was quiet the beds were comfy we had no reason for air condition as it was a cold rainy day and night all in all it was ok for our purposes

Room Tip: we called ahead to request a quiet room and made sure that there was a pull out bed to accomodate al...
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  • Stayed: November 2011, travelled with family
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2  Thank MelbourneDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementbuckingham, Front Office Manager at Buckingham International Serviced Apartments, responded to this reviewResponded 9 May 2012

Dear Guest,

First of all I'd like to thank you for your valuable feedback.

I could see that you did not have a great stay with us, and the only bathroom that is not separate from the main bedroom was the main problem makes the stay not so perfect. Apologies for this inconvenient, we do have few units designed this way, and most families with small kids are probably ok with this, however we understand all other types of travelers may find this quite annoying. From now on when we take any new booking in, we'll be extra careful on selecting the right type of unit for our guest.

Once again, thank you for your time reviewing us, and we surely hope to see you again in future.

Kind regards,

Shadow
Front Office

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64 - 68 of 75 reviews

Reviewed 16 September 2011

Bewarned, if you drive a 4wd, there are height restrictions (never mentioned).

The rooms are NOT all the same either in furniture or equipment or layout.

Only one air-con unit per unit, which means the bedroom (in some) never gets any cool or heat due to the layout of some units.

Be especially warned about the washing machines !!
The previous occupant had overloaded the machine with powder, which meant our washing ended up pink !! (for some strange reason) and stank of perfume.

Cleaning of units leaves a bit to be desired.

Some units very noisy.

Would I stay again ? probably not !

FINAL: Be Warned, the management NEVER cleans the air-con fan units.
I personally recommend you take some glen 20 to try and kill off anything.

  • Stayed: June 2011, travelled with family
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3  Thank gs-aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementbuckingham, Front Office Manager at Buckingham International Serviced Apartments, responded to this reviewResponded 9 May 2012

Dear Guest,

Thank you for staying with the Buckingham Serviced Apartment.

We are terribly sorry that we didn't met your expectations, our under covered car park does have height limits, which needs to be clarified with each guest before they arrival. However we do have a few spots at the front of our property for visitors, which is open space and can be reserved for anyone who drives a tall vehicle.

Regarding to the cleaning issue of our washing machine and air-con, we are sorry to hear that they were not up to the standards, and we can assure you now that after your review we've done the daily check for those areas, which now are part of our daily cleaning routine.

Once again we apologize for the inconvenience caused.

Kind Regards

Shadow
Front Office

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Reviewed 4 September 2011

My family and I stayed there for a week.
The location was awesome: good to reach by public transport (train station in walking distance) and easy to get there with your own car anyway (you can park the car inside the property).
The rooms are spacious, the kitchen well-equipped, there is a washing-machine, a dryer (outside) and a huge TV set (although you might not need anything like that as Melbourne has so much to offer that you wont need any more entertainment anyway ;-)!).
The staff was friendly, online-booking very easy, and also for late arrivals there is a handy solution: the keys are provided in a safe. You get a code prior to your arrival.

  • Stayed: December 2010, travelled with family
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3  Thank SydneyPerla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementbuckingham, Reception Supervisor at Buckingham International Serviced Apartments, responded to this reviewResponded 13 May 2012

Dear valued guest:

Thank you for choosing the Buckingham Serviced Apartment during your visit in Melbourne. We are glad that you shared your experience, and very pleased to find out that you enjoyed your stay with us. Looking forward to see you again in future!



Thank you.


Kind Regards,

Shadow Zhang

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Reviewed 23 June 2011

I book to stay here for 7 nights and got through a horror first night to decide that it was worth lookin else where. Customer service was next to nothing. When I first asked to move rooms there was a straight out no. After explaining that the door to the room (room 13) ha looked like it had been damaged as well as the lock, they did not even want to see what I was concerned about. I was then basically disregarded as soon as i said i would look else where for accomodation and no attempt was made to actually fix the issue. The room was advertised as a one bedroom apartment but had the bed in the same room as the kitchen, and had a second room specially for a dining table and clothes rack - possibly the worst furnishing to a room I've ever seen. This may seem like someone having a whinge, but I do travel a lot for work and this is the first time I have ever walked out of an apartment and sacrificed 2 nights accommodation and $250 to do so.

  • Stayed: June 2011
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1  Thank Perth1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managementbuckingham, Reception Supervisor at Buckingham International Serviced Apartments, responded to this reviewResponded 13 May 2012

Dear valued guest:

Thanks for your review and I am really sorry to hear about your worst experience in a serviced apartment so far.

Customer service has always been the primary for us, we take our guest comfort and convenience very seriously and we aim to give the best possible service every day. I'm so sorry that our service to you was not up to our standards.

Once again, please accept our apology for any inconvenience caused to you. We take your feedback on board with no delay in acting.


Thank you.


Kind Regards,

Shadow Zhang

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Reviewed 13 June 2011

We stayed at the Buckingham International Serviced Apartments for one night in a one bedroom apartment. The location is very convenient to the Brighton train station as well as a good selection of restaurants on Bay Street. We were nervous for the proximity to the Nepean Highway and the associated noise, however, even on a weekday morning we were not bothered by the peak hour traffic. The bed was very comfortable and we enjoyed a very good nights sleep.
As we had travelled by air we did not need to utilise the free parking, however, this is of great value compared to other Bay area hotels/apartments who charge a daily parking rate.
Breakfast was the only meal we prepared in the apartment and we were able to do so easily.
Our only issue with the apartment was the cheap shower fixtures - the hand held shower head was plastic rather than stainless steel and not strong enough to stay in the correct fixed position when in use, therefore requiring it to be held which was awkward, especially while washing hair!
On a positive note, the bathroom included a washing machine which would be convenient for a longer stay.
We were impressed with our accommodation and have booked to return to Melbourne in July, this time with our children so we have booked a two bedroom apartment this time.

  • Stayed: March 2011, travelled as a couple
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Thank aussie_travel_mum_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Buckingham International Serviced Apartments

Address: 408 Bay St, Brighton, Bayside, Victoria 3186, Australia
Region: Australia > Victoria > Greater Melbourne > Bayside > Brighton
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #4 of 5 Speciality Lodging in Brighton
Price Range: $2,689 - $2,798 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Buckingham International Serviced Apartments 4*
Number of rooms: 21
Reservation Options:
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Buckingham International Serviced Apartments Brighton, Victoria

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