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All reviews premium room pool area salad crisps snack bar self service on tap plenty of choice lovely walk beer and soft drinks ceiling fan great holiday entertainment team evening entertainment local buses fussy eater tennis courts
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Reviewed 16 October 2018 via mobile

So where to start. On arrival check in was excellent. Room on 5th floor with a view of the sea so nice. Room was functional and did what was needed sleep and shower. Although plug socket was very loose on wall and shower head didn't stay in place so water everywhere. Walls paper thin could hear snoring from next door. But the room although dated where very clean and towels refreshed. Apart from the day we got back and cleaner had left a dirty glass on our desk area which wasnt even ours and smelt like alchol so had she had a sneaky drink? Entertainment was poor. The entertainment staff did try but they said the same things each night and started to get tedious. About 9.30 there was a show on could be a singer, circus act etc but at 10.30 this was all over with there being a hour wait for a disco down in a basement bar. Food was a bit hit and miss and 90% of the time just Luke warm. Flys seemed to be all over in the snack bar which put you off. The snack bar felt like it was scraps from the evening before dinner. One evening we opened up the drinks menu on the bar to find inside about 50 little ant like creatures crawling around in it, put us off having straws in our drinks as the menu was slotted in the straw holder. The saving grace for this hotel was the infinity pool across the road which is adults only and is lovely with views over the sea. The hotel is in a spanish coastal town with just a McDonald's and a supermarket and a couple of spanish bars which were cheap. Great if you teally want to get away from it all. We were ready to come home after our week here.

Date of stay: October 2018
Trip type: Travelled as a couple
3  Thank clairelouise193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioTejedor, Director General at Catalonia Punta del Rey, responded to this reviewResponded 20 November 2018

Good morning
We would very much like to thank you your feed back and we are sorry not to have been able to reach your expectations.
We really wish to have a new opportunity to reach your expectations in the coming future
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

You get what you pay for. Very clean and modern hotel, location not ideal but good price nonetheless. We got exactly what we asked for. Staff were always working extremely hard and the housekeeping was absolutely on point. Food and drink were average, what you would expect from an all inclusive- I recommend the fresh orange juice though, unreal. Entertainment was good throughout the week and the team were eager to get holidaymakers to come and join in the fun. Take advantage of the hot tub on the upper pool deck. We found them to be very relaxing. Thanks for having us. X

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Rosiita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioTejedor, Director General at Catalonia Punta del Rey, responded to this reviewResponded 20 November 2018

Good morning
We are overjoyed you had a lovely stay with us. I will pass on your comments to our staff. We hope to meet you again in a near future.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

Nice upgrade this year with infinity pool over the road super food and staff only one complain the dining room far to hot to eat in comfort needs better air conditioning but overall had a great stay and will return next year

Date of stay: October 2018
Trip type: Travelled with family
5  Thank davegarner23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioTejedor, Director General at Catalonia Punta del Rey, responded to this reviewResponded 20 November 2018

Good morning
We are overjoyed you had a lovely stay with us. I will pass on your comments to our staff. We hope to meet you again in a near future.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

My girlfriend and I spent 5 days here to celebrate our anniversary in October. We booked this hotel as part of a TUI deal which also included flights. We were both so pleased with the hotel, excellent rooms, very friendly staff, great inclusive food and drinks, 3 lovely pools, a disco, access to a gym...the list goes on! As we booked as a package deal we had the option of an introduction to the hotel and area from our rep, who listed all the things to do and places to see in the area.
Located only about a 20 minute bus ride from Santa Cruz, and nearby a wonderful beach and a few local bars, we had everything we needed nearby.
Would 100% recommend this to anyone, families or couples, worth every penny!

Date of stay: October 2018
Trip type: Travelled as a couple
8  Thank JoeCoxon92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioTejedor, Director General at Catalonia Punta del Rey, responded to this reviewResponded 20 November 2018

Good morning
We are overjoyed you had a lovely stay with us. I will pass on your comments to our staff. We hope to meet you again in a near future.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

2nd visit to this fab hotel nice quiet location friendly staff. Good food choice entertainment team always friendly and try to get people involved. The main pool area can get a bit noisy during the day but saying that the hotel was pretty busy so that’s to be expected. But across the road is a really nice quiet infinity pool area where you can get beer or soft drinks and plenty of sun beds we went there every day nice and quiet . The only fault I can mention is the main dining room it was very very warm in fact I found it uncomfortable the air-con was either turned off or not good enough. All in all a great place for the price you pay. we will return next year and hopefully the air-con in the restaurant will have improved

Date of stay: October 2018
Trip type: Travelled with family
3  Thank chimp38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntonioTejedor, Director General at Catalonia Punta del Rey, responded to this reviewResponded 20 November 2018

Good morning
We are overjoyed you had a lovely stay with us. I will pass on your comments to our staff. We hope to meet you again in a near future.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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