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All reviews spectrum restaurant sky bar bacchus restaurant mr nabil the executive lounge dead sea special thanks big thanks meeting room beach bar amazing service infinity pool amazing hotel amazing experience great hospitality f b pool side
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Reviewed 15 July 2018 via mobile

I stayed in the Hilton hotel for a couple of nights. This hotel has an outstanding amount of quality, service, and hospitality! The waiters went way beyond to make my experience a great stay. I would like to thank Omar who was in the club lounge as well as Roushidi in the breakfast dining

Stayed: July 2018, travelled with family
Thank manalboury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 17 July 2018

Dear Manal,
Thank you for sharing your experience regarding your recent stay at Hilton Dead Sea Resort & Spa.
We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature.
It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you.
Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.
Best Regards,
Hilton Dead Sea

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Reviewed 15 July 2018 via mobile

About the spectrum restaurant people are really nice and friendly especially roushdi he make me feel like home and the buffet was good keep it up thank you
I like Hilton It is my favorite hotel which I use for the last 20 year until I became Diamond tier
Regards
Dr Magdi

Stayed: July 2018, travelled as a couple
Thank magdy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 17 July 2018

Dear Dr. Magdi,

Thank you for sharing your experience regarding your recent stay at Hilton Dead Sea Resort & Spa.
We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature.

It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Best Regards,
Hilton Dead Sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018

This is a very tranquil resort even though it's big. Make sure you book a full sea view room, it's def worth it. Breathtaking!! Firas at the beach gave us an AWESOME mud experience, make sure to tip him well, he is worth it and so are you :). Special thanks to Omar and Mark at Spectrum and Juella for making our stay great!! Thank you!!

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank joellejackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 15 July 2018

Dear Joelle,
Thank you for sharing your experience regarding your recent stay at Hilton Dead Sea Resort & Spa. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Best Regards,
Hilton Dead Sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Stayed there 1 night, the staff was very personable and helpful, the rooms were clean beds comfortable, and temps were set perfectly to offset the heat, we spent the evening outside at 1312, our waiter Hamzeh was extremely delightful, provided us with incredible service, and recommended dishes from the menu which were amazing, it was a very pleasant stay and would recommend it to anyone.

Stayed: July 2018, travelled with family
Thank Z_masa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 15 July 2018

Dear Z_Masa,

Thank you for taking the time to share such a wonderful appreciation review on trip advisor regarding your recent stay at Hilton Dead Sea Resort & Spa.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We appreciate your great feedback about our staff and the special care they have shown.

Again, we look forward to welcome you back in the near future.

Sincerely,
Hilton Dead Sea

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Reviewed 14 July 2018 via mobile

Worst experience ever! We booked 4 NON Smoking rooms for 4 adults and 5 kids however they gave smoking rooms, very unprofessional!
We reserved two queen beds for all rooms however they couldn’t honor our paid reservation neither they offered any sort of accommodation!
The first we had dinner at their restaurant but they were understaffed and literally our kids pizza arrived over an hour late and they had the nerves to add 10% service charge to our bill, unfortunately my brother settled the bill otherwise I wouldn’t have paid for the service!

Finally the family pool was dirty, literally dirty so save your money and energy and book elsewhere!

Stayed: July 2018, travelled with family
1  Thank AlSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDeadSea, Marketing Coordinator at Hilton Dead Sea Resort & Spa, responded to this reviewResponded 15 July 2018

Dear AlSam,

Thank you for sharing your experience on trip advisor regarding your recent stay at Hilton Dead Sea Resort & Spa.

As a valued guest, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities related to the offered services.

Please accept our sincere apology for not meeting your expectation. We have shared your comments with the appropriate hotel team and we are confident they will take the appropriate measures to ensure we meet all our guest expectations.

We appreciate your patronage and hope you choose to stay with us again soon.

Best Regards,
Hilton Dead Sea

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