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Reviewed 21 March 2017

No end of steps to climb to most rooms. Horrible when it rained and at night in the dark. Suitcases have to be carried up (by the guest) and down again. Breakfast was unimaginably bad. Our room was freezing as were the beds. On stripping our bed back on the day of our departure we noticed the mattress was VERY badly stained. Not nice. Find somewhere else if you can.

Room Tip: Check the beds
  • Stayed: November 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank 590katherineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2017

This hotel is okay but lacking in Customer Service. No refrigerators in the rooms and I thought I was going to have to produce a credit card to get a small bowl of ice. The staff seem inattentive and you almost had to interrupt them to get their attention. Breakfast Buffet was adequate but was not replenished on a very frequent basis. Our room was in the 200 level and it was a hike to get back and forth. Our room also had a bit of a musty smell and the bathroom window did not close completely which led to a howling noise all night as it was very windy all three days we were there.

Room Tip: If you do not like walking uphill, ask for a room on lower level
  • Stayed: March 2017, travelled with friends
    • Value
    • Cleanliness
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1  Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2017

Breakfast is appalling. Minimal choice, small quantities of each choice and re-stocked too slowly. Coffee and "hot" water for tea were both cold.
Shuttle bus up to rooms at higher levels is scheduled to run up to 10:00 at night but stopped earlier than this. We had to walk up in the dark as a result. Staff were rude about the request for the bus.
Rooms are just OK but odd - no shelf for soaps etc in bathroom and shower is poor.
Try to avoid staying here.

Room Tip: Stay at another hotel
  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank AnneandMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2017 via mobile

Just back from a trip to Costa Rica. After reading previous reviews our group were nervous about staying at this hotel. The rooms were perfectly clean and spacious, the beds were deep and amazingly comfortable.

Yes you have to walk up a number of steps to get to the cabin. But you are staying in the mountains so what does one really expect?!! Our bus was able to take us to our cabin so we could get our luggage directly out of the bus, it was able to drive up again on our last day to put the luggage directly in the bus again

Breakfast was of the same quality as the four other hotels that we stayed in around the western side of Costa Rica. There is a good restaurant and supermarket directly opposite. I truly do not understand the previous poor reviews

Stayed: February 2017, travelled with friends
5  Thank sou301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2017 via mobile

Only rating 1 as unable to rate a minus. To get to most accommodation you have to walk up a steep hill. Bus is suppose to be able to take you from accommodation to bottom of hill and back, but not always available. And if it is you will have to wait for it. It stops at 10.00 each night. Breakfast on both days terrible. Dirty plates. Cold water for tea. Limited selection of food. Rooms whilst basic are not warm. Sheets and blankets did not fit the beds. Shampoo and soap dispensers provided were not distinguished as to what they were. No tea facilities in room. Only coffee which was awful. Would not eat at their restaurant. Better food across the road. Was on a group tour. Would not stay there if by myself. Do not stay here. Look for better accommodation.

Stayed: February 2017, travelled with friends
1  Thank lplater54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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