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Reviewed 27 November 2017 via mobile

Great location, amazing view, large rooms, WiFi doesn’t work in rooms at all and very high bath sink. Restaurant was fine, breakfast was delicious. Had a great time but need to upgrade the internet service in the rooms and lower the sinks in the bathrooms.

Stayed: November 2017, travelled as a couple
Thank Passenger629187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

I stayed solo for 2 nights whilst I was working in Heredia. I had room 907 right at the top of the resort and it’s a steep walk down to reception and the restaurants. There are shuttles... just call them and they come along on demand. But not a resort for people with walking difficulties. Because of its layout it’s hard to get a sense of other guests. So if you want seclusion this is it. There is a small pool with beds ( not very comfortable) and WiFi in my room was very patchy. If you come to Monteverde you are probably going to be out most of the day so stay in the cheaper 3 star hotels. But the beds were very comfortable and the peace and quiet was exceptional. The food is ok but nothing special. Breakfast was the standard buffet. Food at the pool as well. Spa on site but didn’t use it. Staff ok and there is a tour desk for you to arrange your sight seeing.

Stayed: November 2017, travelled solo
Thank mrsbowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

The location of this hotel is good but the establishment is too big and required the use of a shuttle service everyday to get to and from the lobby to our hotel room which was very far from the lobby. The wait for the shuttle took some time so we felt a lot of our time was consumed each day with waiting for a shuttle. The service at the hotel was also very so-so.

Room Tip: get one as close to lobby as possible
  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Spectacular to look at but past its best. Shabby, no reading lights and reticent staff. We had to use flashlights in our room. Stopper in bath didn't work. Toilets at zip line area were disgusting so I decided the zip line may not be safe / maintained. A shame because the concept of this hotel is beautiful but it's crumbling. Also our room smelled of urine.

Stayed: November 2017, travelled as a couple
Thank laganlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2017

This hotel is a good choice when one is visiting the Monteverde Cloud Forest. We did not eat here; thus, we cannot rate the restaurants. It also was raining, and this limited the views. But the hotel was clean, service was good, and the rooms were more than adequate.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank realbigbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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