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“Poor service”

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Lonicera World Club & Beach
Ranked #2 of 9 Hotels in Incekum
Certificate of Excellence
Reviewed 14 June 2017 via mobile

For this type of facility, and this price range, place has terrible service - staff is usually not familiar with work in hotel at all. Very few people speak english. Restaurant facilities are poor too, it gets crowded and you have to wait... Wifi sucks too. There is lot of better places for price of this.

Stayed: June 2017, travelled with family
1  Thank Haris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonicera W, Halkla İlişkiler Müdürü at Lonicera World Club & Beach, responded to this reviewResponded 18 August 2017

Good afternoon,
To begin with, we’d like to thank you for the feedback. It matters for us how you feel and think about our hotel.

As a big hotel, we have more than 1.000 employees. Although it's true that a few people work as an intern, most of the employees have been working with us for many years. So, their experience and familiarity about the job are slightly questionable. Furthermore, we have sufficient number of the English speaking staff; for example, at the doctor office, at the reception, at the restaurants, at the lobby and the pool bars, and in the Guest Relation Centre you can communicate without any problem.

You shouldn't have any problem with our Wi-Fi as we have receivers all across our large property. We wish that you had contacted Guest Relations during your visit. Our IT department would have helped you with any issues regarding Wi-Fi. As for our restaurants, we constantly keep an eye on our restaurants getting overcrowded. For example, as soon as we realized that our Main Restaurant at Lonicera Resort was getting crowded and there was a line at our open buffet we opened our Main Restaurant on the floor above (with 400 seating capacity) to serve our guests for dinner. As you can understand, we are constantly vigilant about our guests' demands and needs. Please keep in mind for your next vacation at Lonicera Hotels that almost all of your wishes can be satisfied by our Guest Relations Department Staff.

With Kind Regards,

Lonicera Hotels Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 482 reviews

Reviewed 11 June 2017

A very nice hotel - clean and cozy, we had a great vacation. The personnel is really nice, everything is very well organized. We really enjoyed the food, the pools, the sea, the mini-zoo, the water slides. Everything was great, many thanks to the hotel management, I highly recommend this hotel, especially to the families with children.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
Thank Larisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2017

Very good hotel for kids, facilities in a very good condition, room was OK and very clean, food and beverages were good (breakfast was almost the same withing 2 weeks period, but every one could find something to eat). The beach was excellent - very good for small children... overall - we enjoyed the stay.

  • Stayed: August 2016, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank kisya12376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2017 via mobile

Everything was great. Great room, great food, great beach, great sunset. The pools were amazing. The only minus i gave for the fact that just a small percent of the staff is speaking english. This is a perfect resort for families with childrens.

Stayed: August 2016, travelled as a couple
7  Thank Sorin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016

+++
Good hotel. Nice location. Very big area. 9 pools, +SPA. Very good sand beach. Cleaning of rooms are good . Tasty food, clean restaurant. Mini ZOO for childs :) Fruit bar.
---
Wifi is not very goods, only in lobby :(

Room Tip: Hihger floors have nice view :) New rooms in G
See more room tips
  • Stayed: September 2016, travelled with family
    • Location
    • Cleanliness
    • Service
6  Thank NatalijaNNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lonicera World Club & Beach

Address: Turkler Mah.Fugla koyu,Sipahioglu sok.No:4 | Fugla Koyu, Incekum 07400, Turkey (Formerly Lonicera World Hotels)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Incekum
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Incekum
Price Range: $83 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lonicera World Club & Beach 4*
Number of rooms: 823
Official Description (provided by the hotel):
Institution:.We are situated on the Fuğla cove directly at the seaside with a gently sloping sandy beach. From the main street you can take always taxis or busses. The distance to shopping facilities is approximately 5 minutes by walk. Our hotel is working with the all-inclusive system and offers the best comfort in every way. Buldings consist of 3,4 and 5 floors and are equipped with a modern and attractive lobby which invite you to relax. The hotel has a large plant garden as well as a zoo, free WI-FI and different shops which make a comfortable and relaxed holiday possible.Housekeeping: The rooms are cleaned daily, towels change everyday, the bed linen is change three times per week.Rooms: Balcony, shower or bathtub, toilet, hairdryer, telephone, satellite TV with music, info and international channels, baby bed, lamite,ceramic floor, or carpet, safe for rent, minibar ( filled up once a day with water and soda), Electric: 220 V, 24 hours warm-cold split air conditioning, free wi-fi.Activities: 6 days in the week during the day and at night different shows. Mini club (4-12 years)., mini disco, casually beach partys, cinema (home theater – for 30 pax), water polo, aerobic, water aerobic, step, boccia, dart, 4 table tennis, 2 soft tennis courts, volleyball, beach volleyball, basketball, gala nights, air rifle, playground, game room, hamam, sauna, steam room, TV corner, Disco, professional fitness center, Chargeable services: Safe in the room, baby carriage, laundry service, pavilion, massage, peeling, hairdresser, doctor, lighting of the tennis courts, trampoline, billiard, pinball, Game Center, internet cafe,, shopping availibilities, watersports (private providers), , 65*110 football field (with grass), 30*70 training field (with grass) and 4 professional sand tennis courts. ... more   less 
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