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Reviewed 1 November 2011

When I got to the hotel I found a modern and clean place. At the check-in the front desk people gives you a nh-world card ( their program) they give you money back for every stay you spend with them in euros so you can get a night for free once you get points. The housekeeping staff are very nice and makes you feel like you´re at home.
If you need help trying to get some information or directions feel free to ask the front desk because they will help you. They are always nice and polite people.

  • Stayed: September 2011, travelled solo
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1  Thank rosa d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

We arrived at this nicely located hotel a few minutes past midnight. First mistake on the NH hotel Website: it says "Accesible, indoor, on-site parking", but it does not say it has a charge of approximately US$8 per day. They need to update their website and state the fact that there is a charge.

So upon arrival, the check-in took almost 15 minutes, with only two people in line and two recepcionist. It was obvious that the recepcionists had no skills or enough aptitudes to be left alone that late at night; you'll see why...

Upon arriving in our room, I immediately noticed a big stain on the couch, what seemed to be red wine. The bathroom had spots all over and it did not look fresh. This led me to look for signs of lack of cleaning, so when I started preparing the bed, I found lots of human hair, some of them were obvious pubic hair. I called the recepcionists and after a few minutes the female one came over with a security agent. They moved us to another room, and the same story was repeated, I opened the bed in front of them, and even the female recepcionist stated that she would not sleep there. There was mascara on a few of the pillows....disgusting!

My wife and I requested a voucher for two nights for another NH hotel instead of the full reimbursement of our two pre-paid nights. The "duty manager" was not able to provide a response.

The GM apparently was notified at that time of the lack of cleaning and about my "outrageous" request of providing me my two nights for a later date. Still the guy at front desk was not able to fulfill.

Long story short and a good advise to all travelers: Be careful of the cleanliness if you come to this hotel. Human hair is not acceptable at any hotel! So is lack of empowerment to the only two people working at night.

There are several other hotels in the area. I reccomend the Camino Real (Mexican company with high standards) and the near by Holiday Inn Express.

I left a long note to the GM, who seemed not to care as the promise was that he was going to call me within 24 hours....I am still awaiting for his call.

Room Tip: There is no best room...Rooms are filthy
  • Stayed: August 2011, travelled with family
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3  Thank Pablo_Contreras_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2011

Hotel is located inside a shopping mall, above the 2nd floor, so parking is not very convenient since it is shared with all the other businesses. There is also a nightclub that opens on Thurs., Fri. and Sat. which limits even further the parking availability.
The price point is very good and the place is new so I will choose it every time I need to be the Northen industrial area of Mexico city.
Restaurant is ok for breakfast with a small buffet; I did not try the restaurant for other meals since the shopping mall offers a variety of choices inclusinf steaks, seafood, bistro, coffee shops, cinemas, etc....that is quite convenient.
My room was always clean with small levels of noise from the outside.

  • Stayed: February 2011, travelled solo
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1  Thank Magajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
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  • Stayed: October 2017, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogutierrez2017, Director General at NH Mexico City Valle Dorado, responded to this reviewResponded 4 weeks ago
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Reviewed 4 weeks ago
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  • Stayed: August 2018, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogutierrez2017, Director General at NH Mexico City Valle Dorado, responded to this reviewResponded 4 weeks ago
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