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“Perfect family holly-day!”
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Very good
5 reviews
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Overview
Holiday Rental House -
7 Bedrooms, 7 Bathrooms, Sleeps 18
Palmas Del Mar, Humacao, Puerto Rico

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Jens Mort...
1 review
“Perfect family holly-day!”
Reviewed 1 May 2017 for a stay in December 2016

This fantastic villa is recommended.
We rented the Villa during Christmas and New Year with our kids.
It was a great experience.
We hope to come back!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 May 2017
We strive to provide stress free accommodations and "Forever Memories" experiences, thank you for joining us.
Surfside Palmas Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lruizarro...
Chicago, Illinois
1 review
“Beautiful view, house was comfortable but it needs maintenance. This is a vacation that my family will never forget, gre”
Reviewed 9 August 2016 for a stay in June 2016

Kitchen sink leaked (was fixed while we were there replace with a new faucet).
Refrigerator was not keeping food cold enough, some meat got spoiled. Was reported and we were told to try to keep refrigerator close. We ended up buying a cooler filling it up with ice to keep our beer cold.
Air Conditioner 2 level corner bedroom by laundry room leaked all the clothes that were in the corner floor were soaked ( it was fixed while we were there)
Washing Machine was making so much noise neeed the repair men for that too temporary fix because it started all over again, reported it 3 times.
The house keeping was not daily even though they said it would be we had to do the laundry of the towels twice. A $10.00 Phone charger was missing (it was reported).

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the view, the size of the house was comfortable to hold all of us, full size beds should be queen size
Liked least: the full size beds should be replace with queen size a couple does not really only if they are little people.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Aug 2016
Dear Mr. Arroyo
Thank you for the 4 star review. We are happy it was a family vacation you will never forget, filled with forever memories. As you witnessed during your stay, your many concerns and complaints were met with prompt responses to the best of our ability because we care about your experience. The co-owner visited twice to make sure everything was corrected. We go out of our way because customer satisfaction is our company policy. All systems in the home are working properly, and we did not mind buying a new replacement charger for the one reported as lost.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
buerkett
Chicago, Illinois
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice house in a lovely gated community”
Reviewed 13 February 2016 for a stay in February 2016
1
person found this review helpful

Overall this was a great place to stay! The pool area was lovely and well-kept. Someone came by to clean the pool twice in the four days we were there. Brad the owner was also super attentive when it came to any requests that we had and was very easy to get a hold of.
The area itself was very nice and had a couple of beaches close-by, and a restaurant here and there. But it was a tad secluded so I would definitely recommend renting a car to get around (20 mins minimum to the Wal Mart for groceries). So it would definitely be ideal if you were just into enjoying what the house/pool had to offer.
The WiFi wasn't particularly strong in other areas of the house, but was definitely good enough to stream movies in the living room. The only thing I would definitely be careful of is the tile (especially the stairs) near the pool area. It became super slick when wet and several of us took a fall!
Overall, it's perfect for a large group of friends or several couples. The neighbors to either side of us seemed to be groups of friends as well so it definitely had an upbeat vibe. I'm sure it would work fine for older families as well.

How helpful were the directions to the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The safety factor and the pool area
Liked least: The tiles near the pool were so slippery we all fell!
Travelling group: Large Group
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Feb 2016
Thank you for your kind words. We were glad to have you. Come back soon
Thanks
Brad, Mike and the Surfside Crew
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sullympls
Minneapolis, Minnesota
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Phenomenal to say the least”
Reviewed 19 November 2015 for a stay in October 2015
3
people found this review helpful

This Place was fantastic, from beginning to end we felt welcome and thoroughly taken care of the duration of our stay. The house was Huge! Large enough where if you needed space from your group you could easily swim, read, sun, whatever you want. A full week with family can be a little trying so it's nice to be able to have some space sometimes. Las Palmas is a beautiful community with golf, tennis, water park, equestrian center, many restaurants and casino. We rented 2 6 seater golf carts from Target Rental. ( not associated w/ Target Stores)
They on the other hand get a negative mark for being more expensive than our rental vehicle from Hertz. about $80 dollars a day for a golf cart. Boooo!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Mike,Dennis,Angel,Jennifer,Brad and the staff were on top of everything. We had one of the best vacations you could ever ask for!
Liked least: A couple of small things but Surfside Palmas Resorts took care of it very quickly
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Feb 2016
Wow, thank you for your kind words, we do our best to make your time here as stress free and fun as we can.
Come back soon,
Brad and Mike
Surfside Palmas Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
eric m
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“dream family vacation was breathtaking stay”
Reviewed 12 November 2015 for a stay in November 2015
2
people found this review helpful

the Maldonado family from Chicago want to thank Mike and all the staff at surfside resorts> we had a wonderful stay at the Surfside Castle 51!!!! We were all blown away by how beautiful the house was and the view ! We had family come over one day for a bbq and swim day and they were beyond words and loved everything about the Castle and Palmas del Mar. We are recommending to all our friends and co workers! had a blast we will be back in 2016!

Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Nov 2015
Eric, Thanks you for your kind words, it was our pleasure to have you stay with us.
Surfside Palmas Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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