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Reviewed 10 October 2018 via mobile

Stayed for 3 nights whilst attending a family wedding nearby. Delighted that all family guests staying at same time were in neighbouring rooms. Reception staff were pleasant and extremely helpful. Cleaning staff were also very pleasant. Rooms were clean and adequate for purpose.

Stayed: October 2018, travelled as a couple
Thank HilaryP4144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018 via mobile

The room was of the standard no frills quality you expect from a budget hotel but clean and functional. The service though was of the standard you would expect from a 5 star hotel. All the staff both in the hotel and adjoining restaurant were incredibly friendly and accommodating! I’d go back just for that!

Stayed: September 2018, travelled as a couple
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2018

The room was dusty, fan in bathroom was so loud hotel staff had switched it off at isolator, old crisp packets under bed.The breakfast was terrible, continental breakfast consisted of toast, waitress offer no alternative just said they had a rush at start and had run out, only got refund after to speaking to manager.I would avoid this place at all costs.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Cosmopolitan276549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Guest Relations at Premier Inn Maidstone Sevenoaks, responded to this reviewResponded 21 September 2018

Good morning,

Thank you for taking the time to review your recent stay with us.

We're so sorry to hear that you arrived to your room being unclean and dusty, this certainly shouldn't be the case and we will be passing on your comments and feedback to the hotel management team to look into and make sure this doesn't happen again in the future.

It's also disappointing to hear that you didn't have a good restaurant experience due to there not being the full selection available, this certainly isn't what we want for any of our guests and we will be passing on your comments and feedback regarding this.

Once again please accept our sincere apologies and we do hope that you can give us another chance in the future.

Kind regards,

James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018

The hotel was in a convenient position with a reasonably sized family room and comfy beds. Breakfast was good and plentiful and the staff were efficient and friendly. We were only staying one night to break up our journey but this was just what we needed and we left feeling refreshed, fed and ready to go!

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Mat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2018 via mobile

For me, the Best thing about premier inn is the buffet breakfast.

Sitting down an being asked how many slices of bacon you want just doesn't cut it, even if the staff are happy to run back to the kitchen to get more.

Really sad start to the day :(

Stayed: August 2018, travelled on business
Thank 976eddiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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