I've just been twice in 1 month, each time it being a 6hr round trip from home. The first time we left disappointed because even though I could look up daily keeper feeding times the bus program doesn't really fit in with it all. Say if you get off the bus to see a certain animal, you might miss a different animal show and the you'll have to do the whole zoo loop again... if there's enough time left in the day. Some staff aren't very friendly or informative, however I found the volunteers to be a lot more passionate.
The second time we went we had a better understanding of how things went there so planned our day better. We went especially to feed the lions. This cost us $95 pp on top of $30 entry fee. It was a cool experience but we really only got to feed the lions a couple tiny pieces of chicken so probably not worth the money. However I was glad knowing to money goes to the conservation of wildlife. All in all I would recommend going to Monarto Zoo, but have a look online and pre plan your day out so that you can get the best experience. Ps. Perhaps give your paid staff some customer service training.
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