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Andrew L
Nice staff and good facilities
4.0 of 5 bubblesReviewed 20 Dec 2021
We enjoyed our 6 day stay at Mandolin.
Facilities include a beautiful pool kept at 29 degrees
Spa
Sauna
Table tennis
9 hole mini golf
a tennis court
-clean apartments
-ocean views
- very close to the beach
Date of stay: December 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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      View more hotels in Alexandra Headland
      Reviews (110)
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      5 - 10 of 110 reviews
      Reviewed 9 December 2021

      Reception made an error with our booking which meant that although we had paid for our accommodation over 2 months earlier, we did not a have a room. Receptionist admitted to making the error. Only room available was penthouse which they expected us to pay another $1300 on top even though they made the mistake. We offered to pay $800 as a gesture of goodwill which was not accepted. Manager was not interested in making amends for the error. We have stayed at Mandolin 5-6 times previously-clearly loyalty means nothing. Manager more concerned with money than ensuring loyal guests get the holiday they paid for. Landlords at Mandolin should be upset with the way we have been mistreated. Two very sad children (and their angry parents) sitting at home tonight trying to find last minute accommodation at a much higher rate when they should be on the first night of their annual holiday. Thank you for making the beginning of our holiday stressful and showing no concern for your previously loyal guests or interest in fixing your error. Clearly, we won’t be staying again.

      Date of stay: December 2021
      Trip type: Travelled with family
      1  Thank tiffanywX9208WL
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 7 November 2021

      Stayed a few nights here in October 2021. The room was comfortable, clean and reasonably priced. We had a lovely ocean view with balcony. The staff were so nice and helpful! Tina was excellent with information about our accommodation as well as local knowledge on great places to eat. Wouldn’t hesitate to stay again.

      Date of stay: October 2021
      Thank PandH33
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 2 November 2021

      Made a booking for the weekend for partners big 50th
      Booking was easy,ocean view one bed apartment,not a bad price.
      Check in was easy,lovely gentleman at reception explained everything
      Tina the night manager was friendly
      We had the best view from the apartment of Alex beach,was stunning sunsets and beach life
      As for the apartment and halls,they need a paint job,new carpet,outside our door was a big bleach mark
      The place is looking old ,inside the rooms are a modern kitchen,we cleaned up because the cups in the cupboard were coffee stained,walls had black marks on them,one shower ceiling was peeling and the shower dripped,ice tray was empty in the freezer. The curtains were old ,hokey and mouldy. Just little things that would make the apartment a bit more appealing
      Everything was provided though,cleaning stuff,brooms,iron,pillows,books,games etc
      The rubbish Shute was so small can only put a couple of bits down it at a time so you had to take 5 min just to put your rubbish out
      A nice pool,mini golf,bbq areas are provided and looked clean.
      You can book a car space also as we did.
      I’d stay again because of the view
      Plenty of food places nearby.
      Building Foyer is lovely and clean and bright $560 for 2 nights

      Date of stay: November 2021
        • Sleep Quality
        • Cleanliness
        • Service
      Thank 365freddieb
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 2 November 2021

      The resort provides excellent accommodation in a perfect location. It offers great facilities too.
      And the resort management are the best - so pleasant and helpful.
      I look forward to returning some time.

      Date of stay: October 2021
        • Sleep Quality
        • Rooms
        • Service
      1  Thank Robert B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 25 October 2021 via mobile

      100% would NOT recommend Mandolin Resort at Alexandra Headlands. Second night there, we came into our bedroom to find thousands of flying insects on our bed. Completely uninhabitable. Not ones to make a fuss, we simply slept in the second bedroom with single beds. After check out we received a phone call from Management Michael to say that we would be charged a $90 cleaning fee because we used the second bedroom when we had only booked a one bedroom apartment. Michael pretty much accused us of lying about the bug infestation and said that we should have called out management at midnight to verify the bug issue. Michael was extremely condescending and rude. What a dismal end to an otherwise nice weekend away. Thank you Michael, thank you for dismissing our complaint, for making us feel like liars and for showcasing the most disgusting customer service I have ever experienced. Shame Mandolin, shame.

      Date of stay: October 2021
      Trip type: Travelled as a couple
      Thank P3677OOjulieh
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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