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Maddy S
Mooloolaba, Australia

Had the BEST holiday at Alex Seaside!

5.0 of 5 bubblesReviewed 28 May 2024
Had the BEST holiday at Alex Seaside! The views were incredible, you could see all the way from Coolum to Mooloolaba. We watched the sunrise over the horizon every morning. Stayed with family and found it really easy access and location, we all enjoyed the pool table and the spa.
10/10- would stay here again, room was clean and staff were really nice!
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (253)
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Traveller rating
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75
14
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12
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1 - 6 of 253 reviews
Reviewed 3 April 2024 via mobile

Lovely apartment, we were on the top floor. Fabulous views and really spacious 2 bedroom apartment. Staff were ready friendly even if we did have to meet outside(foyer was being relaid) close to everything. Great layout for teens! Lounge seperated the bedrooms. Car park for our unit(36) was a tad tight for a jeep.

Date of stay: April 2024
Trip type: Travelled with family
Thank 297russr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2023

Good value and would happily come back

Couple stayed 8 nights and had a spacious apartment with all the facilities we needed.
Had a hire care which we kept in the secure underground carpark
Used the Surf Club (over the road) on a number of occasions - very convenient
Easy access to both Maroochydore and Maloolabah

Was slightly miffed that the complex did not provide replacement soap and toilet paper - and had to purchase our own. In hindsight we would have brought extra

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Macca3820
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2022 via mobile

It’s very interesting to see many other reviews are in regards to management…..

We have been repeat clients at Alex Seaside Resort for many many many years and absolutely loved and looked forward to our stay each year. Unfortunately, since the new management have taken over within the past 18 months, our excitement and anticipation of our stay has been severely tarnished. Honouring loyalty for repeat clients is now non existent and it appears as though the only motivation is money…

Yes, it is fair enough that it is a business after all and the owners of the units are looking for the best return, however being so staunch on prices and not considering years of return business has caused Alex Seaside to lose a number of valued customers.

I hope the managers consider the impact this business method has had on customers and the now poor word of mouth the resort is likely to receive in return.

Date of stay: November 2022
Trip type: Travelled with family
1  Thank 315snowman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2022 via mobile

Avoid this place like the plague. They just cancelled our holiday. No warning. No explanation. Apparently the owner wants the apartment on the dates we’d booked and paid for. Literally beyond belief that they are able to do this. Absolutely fuming!

Date of stay: August 2022
Trip type: Travelled as a couple
1  Thank paulhF6766UW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2022

We have been repeated “Customers” to Alex seaside resort and have always found location, room, and our welcoming warm and friendly, hence our go to family holiday place. My review is more about the welcoming we received by new management “KAY”! Extremely rude towards my husband, she charged him an extra $560 more then our confirmed booking that was done June 2021. When he advised she needed to refund him as that was not the confirmed quote, she sternly and rudely said “Well that’s not us- no I don’t need to refund you anything’! My husband showed her our confirmed booking charge for the week and she still persisted in telling well this was done before we took over management so I don’t have to give u a refund. In my experience a confirmed booking charge means it’s confirmed and why are we now being charged an extra $560 just because you KAY took over the business. You are in the wrong KAY and should have refunded without arguing with your customers. Start of our holiday was a real downer due to our dealings with new management therefore despite many happy times there we will no longer spend anymore money at this hotel. I do hope you do not treat anyone else the way you have treated us. You are in the wrong business if you do!!!

Date of stay: April 2022
Trip type: Travelled with family
2  Thank Discover759609
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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