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Reviews (64)
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12 - 17 of 64 reviews
Reviewed 8 July 2014

I booked this hotel through http://cambayhotels.com/ at the Kollam resort for 2 rooms and 2 nights. I made a mistake with my dates and now I am trying to change/cancel/modify the booking - seems like there is no way to do it.

I have talked with the resort reservation desk @ +91 474 2549500, and after 10-15 times, I was able to talk to someone who didn't know about reservation. "The reservation manager" is not there.
I get the front desk manager's number, and he assures it would be done the next day, 3 days have passed, no mails and no update.
Today I called the Manager again @ 09961269441 - its a different person who tells me that I should try the central reservation number 1800 233 6655 and that number seems like is switched off! or no one answers!
I have already made the payment of 15K. If the reservation is such, what should I expect when I am at the property!!

I that I have written this, the cambay people would most likely revert to this mail and say, we regret and whatever - that's a standard reply, mostly automated.

  • Stayed: July 2014, travelled with family
    • Service
1  Thank binnie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambayhotels14, Manager at Cambay Palm Lagoon, responded to this reviewResponded 14 July 2014

Dear Guest,

We must thank you for sharing your valuable feedback. The concerns put forth by you have been taken note of & we’ll ensure that they are taken well.

Regards,
Cambay Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

had an oppurtunity to stay there for a day.the resort has an excellent ambienceand located away from city,so very calm and quite place.food is excellent.But getting help from reception was bit difficult as i had to call them several times.Basic amenities like bucket and mug were not kept in bathroom inspite of one week advance booking.In reception they dont accept cards and the nearest ATM is 10 kms away. except from these minor draw backs ,palm lagoon is an excellent place to be in

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank nateshrenjith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambayhotels14, Manager at Cambay Palm Lagoon, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank you for sharing your feedback. We at Cambay Hotels & Resorts are always eager to improve our service standards & appreciate your feedback / suggestions which act as constructive input towards meeting our pledge of making your future visits more satisfying, with us.

Regards,
Cambay Hotels & Resorts

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Reviewed 5 July 2014

Palm lagoon by the cambay a nice and peaceful place in gods own country . the facilities in the resort are excellent location is awesome smiling and helpful staff those are available 24 hr for services . recently i have been stayed there its really a nice place for our or may be called gods own house in his country
i have great thankful to cambay to make my wonderful and nice trip
thanks once again

Room Tip: Rooms on the south side are quieter"
  • Stayed: June 2014, travelled as a couple
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1  Thank Pradeep_JVK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambayhotels14, Manager at Cambay Palm Lagoon, responded to this reviewResponded 7 July 2014

Dear Mr. Pradeep,

We thank you for the feedback, to which it has given the moral to all the operation persons working in Unit ,to provide guest satisfaction and highest level of hospitality is our priority and we make sure that it is served in the highest level of services to all our guests. We would want you to have much better experiences whenever you are traveling with us next time.

Regards,
Cambay Hotels & Resorts

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Reviewed 19 May 2014

I went for my honeymoon in 2013 ... Very beautiful resort with breath taking view and very quite environment.Tastefully decorated individual cottages with bath tubs.Staff was very helpful. awesome swimming pool with view of back waters.. Food quality was not up-to the mark but other than that it was memorable stay. (Do remember Its very far from airport)

Room Tip: Rooms at the end are very quite
  • Stayed: December 2013, travelled as a couple
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2  Thank Jagrutisatvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambayhotels14, Manager at Cambay Palm Lagoon, responded to this reviewResponded 20 June 2014

Dear Guest,

We must thank you for your generous feedback on our service quality & standards. It is our endeavor to make our guests stay memorable & deliver them right value for their money, by extending high levels of hospitality, at all times. We do look forward to welcoming you once again at our Hotel.

Regards,
Cambay Hotels & Resorts

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Reviewed 1 April 2014

excellent resort with smiling helpful staff. that's important!!!!. a little far away from main city around 10 km but its ok all airports are far too. auto driver will take you to this resort from train station in 250 bucks and otherwise auto goes to city often as few auto drivers live near this resort.this is a place to relax so distance is ok. self drive car is available by vinayak car on rent tel 04742501410 but requires prior information. the manager is a helpfull guy and so is the staff.very peaceful resort on lakeside where you can enjoy a cool breeze sipping coconut water from their own garden plucked in front of you.the food is available but prior order is required.a small swimming pool but was not operational when i was there in june and missed it much.a small play room is available for children and swings.children will love enjoying it.a nice small walking train inside. rooms are spacious huts but watch for small insects and do carry mosquito repellent along. nice rooms with pantry kitchen also available with microwave and hot plate. food is a bit overpriced as no other option to dine out nearby. when going to market carry back fruits snacks and milk for children a must.if going with a big family one can try their houseboat night stay .very green surrounding. overall good nice relaxing resort for a 3 day stay.

Room Tip: all hbuts are good but the last one is very quite go for it
  • Stayed: June 2013, travelled with family
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2  Thank DRMANAVVERMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Palm Lagoon, responded to this reviewResponded 16 April 2014

Dear Guest,
Your satisfying feedback is indeed a reward for our staff & management which spends quantum efforts to each minute detail, towards making your stay pleasurable & memorable with us.
We do look forward to hosting you again, on your future visits to us.

Warm Regards,
Cambay Group of Hotels & Resorts

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