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All reviews garden room steam railway roll top bath voucher deal bottle of prosecco two night stay both nights lovely hotel patio doors strathspey railway loch garten four poster bed both mornings a bit tired open fire enjoyable stay relaxing break
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Reviewed 6 November 2017

We have stayed and eaten here before to much satisfaction. However, on this occasion we were disappointed. This is a gorgeous Victorian Hotel and will never be a "Country Inn". A country inn should be cosy, chintzy and have a "home from home" look and feel. All they have done here is stripped back and tried to make this commercial. It feels empty and unloved. A "pub with rooms". God help us if that were the case. This is not a pub with rooms. This is a grand old lady who is not being looked after.
The dining experience is fairly brewers fayre menu with better quality food. If you are not sitting in the bar area there are some chairs and couches in the reception hallway but no lounge. So your only other option is to sit in your room - oops cant do that as there are no chairs! So we had an early night.

I was looking forward to my bath after a week of showers - oops, they forgot to clean the bath (discovered this when I got into it ) which was scummy with a display of pubes - not nice. The room apart from that was clean and well painted except for the dust on the black lamp bases. No welcome pack, no phone for dialling reception. No check in / out, breakfast instructions. The room very much lacked personality. My pet hate two zip locked single beds was on offer - not good for a couple. Slept well enough tho.
Breakfast was ok - no choice of teabags, no milk jugs for the tables, no jam only marmalade, no clean cutlery - all gritty. The women's toilets were yukky - soap dispenser with old crystalised soap. Weird marks on the wall where the sanitary bucket is.
So not an inn but a hotel which has let it standards slip.
By the way, this hotel does not cater for families - there is not a family room / lounge. Also I do not appreciate the waiter wearing a kilt when he is not even Scottish.

Room Tip: Ask for a room round the back or mountain view
  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank TheBuchanansScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

The wood burning fireplace in the lobby was a welcome respite from the cold drizzle outside. The front desk staff was extremely warm and welcoming. The room was ok, but some of the public areas quite warn. Dinner was ok, as was breakfast, though nothing to write home about. Ok place to stay if in the area at the end of the day.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

After a late ferry to Ullapool we needed a hotel inside 2 hours to break the journey home. Booking.com were offering a deal on the suites at the Boat, and since they took dogs we booked in there. Friendly staff on arrival and in the bar where we ate. Room 101 fine and comfy bed, but yes the stair carpets need some work! We had similar problems as others at breakfast - slow service to the extent that we were leaving when asked if we'd ordered.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Will_Of_The_North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

Another visit and still open fires, tasteful decor and friendly staff. And this time there was a new menu - varied and delicious. It was also our first visit with baby and dog but the staff were unfazed and very welcoming. Outstanding value and a happy stay. Would recommend.

Stayed: November 2017, travelled with family
Thank 4579_anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

This is an awful hotel, run down, dirty and dangerous.

The carpet on the stairs to the rooms are worn out and have big hole in them, making a trip hazard.
The window in our room (207) was ready for falling out, gaps all the way around it, cracked pains and rotten frames. The wind just blew through and made the room cold.
(see photo's)

The curtains were ripped.

Cracked sink in the bathroom, loose toilet.

State of room was dirty

Thin walls, could hear everything in the next room.

It's a pity I can't give a minus rating

Room Tip: The only good room is not to use any in this hotel
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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