We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overpriced, pretentious & certainly not deserving a five star rating”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hacienda Na Xamena, Ibiza
Certificate of Excellence
Reviewed 20 July 2014 via mobile

The location is stunning and the staff really eager to please - although accurately understanding your request can be tricky.
The rooms are very, very expensive. We visited in mid July but the view from our room was absolutely amazing.
Lighting in our room too complicated - just an on/off switch would be fine.
Wi -fi woefully inadequate.
Decorative style disjointed and hap hazard.
They charge €27.50 pp for breakfast which should be included in the room rate.
Cleanliness not what you'd expect from this style of hotel.
The shower flooded the room and cleaning staff very slow to react and help.
Eden restaurant is absolutely fantastic - view breath taking and our food was great.
Spa vastly overpriced and underused - you had to pay to use their pool which no one wanted to do.
With a few changes it could be excellent.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Morwenna917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarloesDamen, Operations Manager at Hacienda Na Xamena, Ibiza, responded to this reviewResponded 28 July 2014

Dear guest,
Thank you for staying in our Hacienda. We are sorry to hear that you are not completely satisfied with your experience. Your comments are taken very seriously and can help us evaluate our productsand services. We are improving our WiFi access and the necessary renovations have been done in a number of showers.
Also thank you for mentioning our great restaurant. It is a shame you have not used our Spa and Suspended Cascades, I can assure you they are fantastic.

Kind regards,

Marloes Damen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (645)
Traveller rating
Traveller type
Time of year
Language

163 - 167 of 645 reviews

Reviewed 13 July 2014

It's one of these hotels that could be perfect but they fail at it. The view is fantastic, the pool is beautiful, but that's it !

The staff is polite and somehow helpful but very young and a number of them lack experience and seniority. The concierge service is inexistent (we wanted to book a boat tour that they offer and they never got back to us, we had to ask and it couldn't be organized, the explanation provided was weak and no alternative was proposed/possible).

Breakfast is OK (they charge extra, 25E/adult, which I always find interesting when you already spend 1000E/night on your room), but avoid their restaurant (or only come for the view at sunset). They want to play in their league (e.g. waguy on the menu and interesting combinations) but the execution doesn't follow and items are pricey (for what you get/the quality). The service was also total chaos (two wrong dishes brought to our table and they brought us bread with the dessert). Drinks from the bar are OK.

All the tables are really low, you can't fit your knees under them (both breakfast and restaurant) and we are not 1m90! Birds want a share of your breakfast and we saw two mices running around the pool (and hiding below the olive trees). Also the chairs at breakfast were never really clean (bird poo).

It also feels like they ran out of time (and/or money) with the refurbishment. Our room was large and with all the amenities you expect in a 5* was a mix of new and old (new couch but partially old wooden floor, holes in the walls, missing light bulbs, pieces of wood missing, etc). The style of the hotel is also weird, a mix of old-style Spanish hacienda with a Moroccan/Thai touch to it...

Internet via WiFI (and then a satellite link) was working on and off, good enough for email and staying in touch but that's it.

In the end we were lucky as the hotel was pretty empty this week and we had the pool for us most of the time, no need to "fight" for sunbeds or queue at breakfast ! Recommendation for management: this is a fantastic asset, hire a proper manager !

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank nico_ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

We had the most glorious holiday ever at Hacienda Na Xamena, sprinkled with the perfect wedding day as hosted by the venue. We got engaged at Hacienda in 2012, it seemed only natural to return to the property to host our family & friends for our special day. If a modern sign of true hotelier success is the amount of social media posts & likes it receives then Hacienda must be ranked somewhere near the top; although photos simply do not do it justice. Besides the breathtaking views and stunning sunsets, there is the tireless efforts of the staff to ensure that everything was delivered to the highest levels. Whether hosting our wedding, or simply carrying out daily demands the team were fantastic. As you can tell, we had an amazing experience, we will return and we will never forget what sits firmly at the top of our list of holidays. We recommend it thoroughly & thank Agathe & Sabine and everyone at the hotel for simply being awesome !!

Room Tip: Every room is superb from our experience; but if your planning to spend a little more, choose one of...
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ollywooduae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed for a few days in June for our mini-moon and couldn't have picked a better place. Lovely room - even a standard double was fab with its own balcony and sunbeds, a spa bath in the lounge area and a massive walk in shower. Hotel location is amazing - set in to a cliff so the rooms are cool but every room gets a view over the cliff and out into the bay. The SPA has infinity pools which look out over the bay as well and the view of the sunset is spectacular. We ate in the restaurant a couple of times - the food and service were both great and the tables at the front of the restaurant are reserved for hotel guests so you always get a good view. The SPA treatments, whilst limited in options, were all really good and cater for morning wake-up, massage and evening relaxation. We couldn't fault this hotel at all and were discussing when to go back again before we left. Really, a fantastic hotel!

Room Tip: Get an upgrade to a superior double - they have jacuzzis on the balcony!
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Travelaholic44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

We stayed here for a week at the end of May and we had a fabulous time! The room (Junior Suite) was superb, quiet location with a wonderful terrace, indoor and outdoor jacuzzi (both working fine) and a hot steam sauna. This was pre-season, so we had to share the outdoor facilities with only few people, but of course the outside pool was still cold (as can be expected from this time of the year). But there's also an indoor pool, so no need to worry here. And then the cascades with their absolutely magnificent view - totally worth the extra 35€.
Staff at the reception was great while room service and waiters weren't always top-notch. With a little persistence, though, all problems could be solved.

I ABSOLUTELY recommend this hotel for everyone looking for a classy Ibiza holiday!

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Port de Sant Miguel
14.8 km away
Aguas de Ibiza
Aguas de Ibiza
#1 of 57 in Santa Eulalia del Rio
963 reviews
21.9 km away
Hard Rock Hotel Ibiza
Hard Rock Hotel Ibiza
#1 of 33 in Playa d'en Bossa
2,483 reviews
16.1 km away
ME Ibiza
ME Ibiza
#6 of 57 in Santa Eulalia del Rio
978 reviews
Show Prices
Show Prices
Show Prices
19.2 km away
Hotel Mirador de Dalt Vila
Hotel Mirador de Dalt Vila
#6 of 52 in Ibiza Town
189 reviews
21.7 km away
Ushuaia Ibiza Beach Hotel
Ushuaia Ibiza Beach Hotel
#8 of 33 in Playa d'en Bossa
2,435 reviews
14.5 km away
Insotel Fenicia Prestige Suites & Spa
Insotel Fenicia Prestige Suites ...
#4 of 57 in Santa Eulalia del Rio
828 reviews
Show Prices
Show Prices
Show Prices

Been to Hacienda Na Xamena, Ibiza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hacienda Na Xamena, Ibiza

Address: Calle Na Xamena s/n | San Miguel, 07815 Port de Sant Miguel, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Port de Sant Miguel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Port de Sant Miguel
Price Range: $502 - $1,662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Na Xamena, Ibiza 5*
Number of rooms: 77
Official Description (provided by the hotel):
The Hacienda Na Xamena, Ibiza, is a white washed style property suspended 180m high above the glistering Mediterranean Sea, in the heart of a preserved natural park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Evoline ltd, Preferred Hotels, Expedia APAC, Hotels.com, lastminute.com.au, Agoda, Wotif.com, TripOnline SA and Cancelon so you can book your Hacienda Na Xamena, Ibiza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Na Xamena Hotel
Hacienda Na Xamena San Miguel
Hacienda Ibiza
Hacienda Na Xamena, Ibiza Port De Sant Miguel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing