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“Perfect stay - unfortunately too short”

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Waterlovers Beach Resort
Ranked #2 of 29 Hotels in Diani Beach
Certificate of Excellence
Berbourg, Luxembourg
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect stay - unfortunately too short”
Reviewed 27 February 2012

My boyfriend and I stayed at the Waterlovers for 5 days and we can only approve the comments of our predecessors.

Our room was big, lovely and comfortable with a lot of very nice decorations, wooden furniture and a gigantic bed. The bathroom was very spacious too, with two clay sinks and modern instruments.

The whole resort was perfectly clean at all time, so that we really felt at home.
Staff members were constantly walking accross the area, cleaning or repairing things.

The location on the beach was perfect, and shops were close by.

The sea water was warm and clear, however also the small swimming pool in shape of a turtle was very pleasant to swim in or to relax, with a flat and a deep water area.

The staff itself was very professional, polite, without ever being importunate.
The owners Riccardo and Valentina, as well as the assistant managers Lina and Richard were perfectly obliging, we did not have to care about taxis, excursions or dinner reservations, they organized everything for us.

The food was very good, but unfortunately we only had a choice between 2 menus daily changing. Breakfast was nice, we did even get packed sandwiches on our excursion days.

Moreover, even as openly living gays, we did never feel uncomfortable or even gaped at, which is not evident in an African country.

The only thing we were missing was a wellness or spa area, but as the managers assured us that they are working on it :)

So all in all, we can only recommend the hotel and we spent a wonderful time there.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Othello_92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricfort5, Proprietario at Waterlovers Beach Resort, responded to this review, 28 February 2012
Hi guys, thanks for the nice feedback,
we also hope to be able to host you again,
maybe for a longer stay next time!
All the best from
Riccardo Valentina Sara and Sole
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Frankfurt, Germany
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 January 2012

First of all Thanks to Ricardo and Valentina.....the owners who live in the resort with the guests who established a small eco resort with a great attention to every detail in the room and outside like ipod dock on a piece of wood, waterlovers stickers on the toiletpaper, fresh flowers every day on the towels just to mention a few......
The food has been excellent, Valentina has created all recipies herself, they are a mixture of swahili and italian cuisine, we never had experienced such a flavour before, amazing! At breakfast you get fresh brewed italian coffee, the best in Kenya from our experience and at afternoon they serve you homemade cookies besides tea or coffee. The dinner you can have at the beach including candlelight...
Included are a canou and snorkeling equipment to paddle to the sandbank, which appears every day at low tide, the water there is brilliant and snorkeling at the riff makes a lot of fun! Rama, an employee, fullfills nearly every wish: carrying the canou to the beach, turning your sunbed to the sun or bringing you fresh fruit platters... 
From our point of view negative was that the bar is closing directly after diner and at the beach are some beachboys, but they do not get in the resort. All in all we are already thinking, when to come back to this paradise which we will do for sure!! 

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricfort5, Owner at Waterlovers Beach Resort, responded to this review, 4 February 2012
Dear Joachim and Caroline,
thanks a lot for your really nice comment
(and the suggestion for the beach bar).
It was a pleasure to meet you and we hope to have the chance to
host you again in the future!
All the best from Riccardo and Valentina
...and the rest of the Waterlovers family!
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London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 January 2012

We stayed at Waterlovers with our children after a week on safari. It is a great place situated on the most beautiful beach. It is very relaxed and comfortable. The food was very good and they did not mind if we varied off the set menu for the day. The lobsters and prawns were huge and delicious! ALL the staff were charming and nothing was ever too much trouble.
How I wish we were still there! Thank you Riccardo and Valentina
Jennie, James, George and Arabella
Christmas 2011

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricfort5, Owner at Waterlovers Beach Resort, responded to this review, 4 February 2012
Dear Jennie, James, George and Arabella,
the energy of your nice words keep us going every day!
With special people like you we can only get better.
Thanks a lot again for staying with us!
All the best from
Riccardo Valentina Sara and Sole
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2012

We couldn't ask for more from our stay at Waterlovers and wished we could have stayed longer. All the staff from the cleaners to the owners were very friendly and proactive to the point of mind-reading. The room was beautiful and the pool and lounge area stunning. Only complaints would be that the food could be slightly better and the choice of music could be improved but these are very minor qualms in comparison to the rest of the experience.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricfort5, Owner at Waterlovers Beach Resort, responded to this review, 4 February 2012
No words are enough to thank you for your nice support.
(We'll take care of your polite suggestions too).
Hope to be able to host you again.
All the best.
Riccardo and Valentina
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Houston
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 January 2012

We must have been at Diani on a bad day bc I didn't have the same experience as the other reviewers. While it wasn't the perfect place, it wasn't the worse either. However, we expected so much more. The property is right on the beach which was nice. Eveything was very well decorated-very french caribean chic. The grounds staff was lovely-very attentive and professional. They raked the sand in the morning-which was nice to get away from all the seaweed. If my drink went empty-someone was also coming over to see if I wanted a refill. The owners do live on the grounds. They have 2 adorable children-but you never heard a peep from them. It is a small property-I think 6 or 8 rooms and then a villa. The villa is at the back of the property, and not much of a view. The food was horrible-we didn't do the meal plan, but we ate a few dinenrs, and lunches there. When it did come out to us-it was cold-and unflavorful. I could have made better food in a microwave. It is an eco friendly place-but the power went off for more than several hours at a time. And we were not too thrilled with the cleanliness of the rooms/bathrooms; everything smelled mildewy. If you can, fly into Diani rather than Mombassa. Diani airport is literally a 5 or 10 minute drive to the resort.

I am hoping we went on some off days bc I could really see this place as being a perfect getaway.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Winerunna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricfort5, Proprietario at Waterlovers Beach Resort, responded to this review, 28 February 2012
Dear guest,
thanks for taking the time to write your feedback, which is good for the location, the staff and the decorations, but it’s not so good (“horrible” instead) for the food.
We consider important to know the experience of all our guest, so we thank you for this information.
Being the first medium feedback after 70 completely positive feedbacks, anyway we took some time to answer, because we needed to get all the data to evaluate what happen.
We can see from our side, that you stayed with us only 3 days in November.
You booked in B&B basis, and then you had some meals at our restaurant.
We also see that you where sick for a part of your stay, and we remember that Valentina (my wife) took the time to drive your husband (free of charge) to see a doctor around for you. We can see that at the moment of your booking we where full in the suites, so we gave you the villa (much more expensive normally), at the same rate of the suites, and we informed you about this before your booking. On top of this we also applied a 10% discount for you on the same rates .
We know that the villa is few meters back compared to the suites (still is sea view accommodation),
but on the other side is equipped with a kitchen, a fridge, a bar counter, and it has a bigger veranda space with a wide relaxing area and a big private dining table.
Regarding the food, we’re sorry that it didn’t match your taste, and even if this side is considered one of our point of strength from all the rest of the guests we had so far, we feel the responsibility to explain what we do here, since an audience of travellers is reading us from every corner of the world (approx 1200 readers every month according to tripadvisor).
I’m sure you can do miracles with your microwave, but maybe the feedback on this was a little bit too much.
Starting with the kitchen staff, we can say that even if we are a very small resort, we have 2 pastry and bakery chefs, and 3 main chefs in our kitchen (with many years of experience on international and italian cooking).
For the lunch and the dinner we have a daily menu, that changes according to the fresh ingredients we get from the sea or from the land every morning.
Regarding the ingredients, here we do a sort of healthy cooking, since we avoid using hydrogenated fats, frozen foods, or packed food from the factories (we serve fresh fruit juices and homemade daily baked bread, cakes and cookies etc).
Everyday in fact, our pastry and bakery chefs do the bread (this means every type of bread, from the one for sandwiches to buns, focaccia and local chapatti); they then bake daily the cakes (3 different ones) for breakfast, lunch and dinner (all different every day at least for a week) plus they do homemade biscuits and ice creams, plus home made pasta .
For the breakfast we have a special cake of the day (everyday a different variety), plus we do ham and cheese croissant and miniquiches. We also offer fruit plates, yogurts, cereals, fresh fruit juices, all sort of cooked food, from eggs, bacon, beans, ham, etc and more on request, served hot from the kitchen at the moment.
For lunch and dinner we give always an alternative between seafood and non-seafood.
Plus we have a beach bar menu, with different kinds of salads, sandwiches, hamburgers, tempura, biting, fresh fruit, ice creams and others.
All our meals are cooked expressly for the guest at the last minute, and served at the table immediately, with a silver food cover to keep it warm (no buffet except for the breakfast cold food). Also the plates are warmed before serving to make sure the food is kept hot.
In our menu we have everyday a choice of prawns, lobster, crabs, calamari or fresh fish fillets.
To give an idea of the selection of food, I’ll publish a sample of our daily menu.
Regarding the power cuts, here we are in Africa, so there are some, but not so many (bed luck). Also, as you said, we have a back up generator in our resort. So the power stays on all the time (except if it happens in the middle of the night sometimes). The only device not connected to the generator is the A/C.
I know that being sick in your room for part of your stay, without A/C it must have been an issue for you specifically, and for this we’re sorry.
Said so, we really hope to have the chance to host you again, and show you a better side of our hospitality here.
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Additional Information about Waterlovers Beach Resort

Property: Waterlovers Beach Resort
Address: Diani Beach, Ukunda 80401, Kenya
Phone Number:
Region: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Diani Beach
#1 Family Hotel in Diani Beach
#1 Romantic Hotel in Diani Beach
#2 On the Beach Hotel in Diani Beach
#2 Luxury Hotel in Diani Beach
Price range (per night): $367 - $658
Hotel Class:4 star — Waterlovers Beach Resort 4*
Number of rooms: 12
Official Description (provided by the hotel):
Waterlovers is a small eco-friendly resort in the centre of Diani, directly on the beach. All our rooms (only 8 suites, 1 villa and the ocean penthouse) are ocean front and luxury equipped, with air conditioning, king size Swahili bed, double washbasin, stone shower, private veranda, complimentary wi-fi, I-Pod, I-Phone and MP3 docking station, complimentary iPads available on request, with pre-loaded music, movies and apps, complimentary cellphone with local line, private security 24/7, etc... The boutique hotel features also a spa, a small art shop, and a beach house for the watersports. Come as a client...leave as a friend! ... more   less 
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Also Known As:
Waterlovers Beach Hotel Diani

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