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Reviewed 2 August 2015

Stayed there in July during some very hot weather (35 degs) which may cloud my judgement on certain things in this review BUT it's still an average hotel.

Staff were all very nice although here were some who either didn't speak English or just had a smattering.

Bedroom (we had a Junior suite) was roomy with good sized bathroom but these rooms are situated on the railway side of the hotel. Hearing the bells for the level crossing coming down and the loudspeaker announcements at the station wasn't exactly a great wake up call. As with so many hotels the towels provided were small and paper thin - dry your hair and that's it...one sopping wet towel. How large, tall people manage is beyond me.

Bed/mattress was very very hard. Heavy duvets that are rolled up and left in the middle of your bed by the maid. No turn down service.

Food was OK and mostly buffet style at breakfast and also starters for dinner. Unfortunately there are no covers over the meat and cheese and bread and these are visited regularly by flies - lovely. There was an option of boiling/hard boiling your own eggs or scrambled egg which was inevitably empty/very wet/cold (no burner or hot water underneath). No one seemed to take responsibility for checking this and only re filled the bread containers. I have to say for Italy this has the worst tasting 'coffee' I have ever had....normally I can soldier on but had to resort to having tea for breakfast which is unheard of. (However there is a great ice cream shop just up the road which sells excellent coffee!)

I can never understand any hotel that asks you to order all of your courses for dinner at breakfast...well they do here.

Dinner food was again OK but very small portions so many people took lots of starters and finished off with lots of fruit and cheese (again visited by flies every night). The choice of fruit was disappointing. They didn't make the most of local in season produce. we bought some fabulous apricots in the market which were delicious. There were plenty of strawberries and cherries available locally but very few supplied and were used as a garnish.

They have a grandly described 'Gala Dinner' which was actually a joke and the menu underlined it. The hot buffet dinner with he's serving you was so much better with some excellent dishes (shame about the flies).

Dining on the whole wasn't a great experience because there is either no air conditioning in the room or they just didn't open the windows. There was an air con panel where we were sitting and this was turned off just before 2100 each night...presumably as you weren't expected to stay any longer than that. In fact staff made it perfectly obvious that they wanted to make up all the tables for breakfast. As we were sitting with four others we actually wanted to talk and relax not just get up and go.

At breakfast it could be stiflingly hot and not pleasant at all.

Excellent choice of wines and at good prices on the whole. Local Prosecco was excellent. Water can be drunk from the taps and bottled water was a reasonable price.

Advice could be obtained for walks and each holiday company seemed to have it's own book for you to sign in and out of for walks (with destination) for safety. Good idea.

Spa area seemed to be under used but it has a lovely swimming pool albeit that it can get very hot in the seating area (no windows open) and the floor got very slippery after a few people had walked around it.

Sun area outside was a small hard area at the side of the hotel (facing the train station) with a tiny bit of fencing which did nothing to stop people walking past on the road seeing you. It could be so much nicer.

As the temperatures were so hot at night I asked the manager if they had any fans for the bedrooms. He said 'No' and walked away. Maybe some thought should be given to getting some...in case it gets hot again. ( Another local said it was often like that).

In conclusion a good hotel in an excellent location BUT if creature comforts are important this hotel will not be for you. The location near to the station is good for travelling around the area and the bus station is a short walk away. Not really a place where you can go at night to try and find somewhere else to eat.

Room Tip: I don't believe there is one.
  • Stayed: July 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Nick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellevue_toblach, Inhaber at Parkhotel Bellevue, responded to this reviewResponded 4 August 2015

Dear nfarmer13

Thank you for taking the time to share your experience on tripadvisor.

We are always very grateful to receive feedback from our guests and use the valuable information provided, to help us improve for the future.

We are saddened that you felt some elements of your stay were below standard.

We are happy to hear, that you liked our choice of wines and are truly sorry, that our food especially our daily fruit selection (apricots, water melon, honey melon, cherries, strawberries, pineapple, kiwis, grapes and nectarines), our morning coffee choice (espresso, cappuccino, latte macchiato...) and our five course Gala Dinner failed to meet expactations.

Indeed we are quite lucky this summer with quite unusal high temperatures during the day. Thank's to Toblach's elevation of 1.240m we may enjoy cool evenings. With pleasure we will overthink to get some fans, if one has to hot in the room, though.

We would certainly never have wanted you to leave unhappy and would always much rather speak to guests whilst they are still with us to address any issues and take steps to ensure that we can recover as much as possible from a situation.

However we do hope that you will perhaps in future give us an opportunity to redeem ourselves and thank you again for sharing your thoughts.

Kind regards,
Family Fuchs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2015 via mobile

We stayed here on a previous occasion, as part of a Headwater tour. This time we DIY'd it with a couple of advantages, apart from cost obviously, including booking the hotel's full board "Moments for Hiking" deal which includes daily packed lunch; use of walking poles and day sacks, and a session at the hotel's Wellness Suite - though my Better Half actually used both mine and her own! We flew to Venice and had a somewhat complex journey to the hotel: coach to Mestre; train to Fortezza; train to Toblach. The return was simpler and quicker: Cortina Express coach via Cortina and straight on from there to the airport. The food is great - unless you want chips with everything. To top it all our visit coincided with the annual Mahler festival, and the concerts are held just a few hundred yards away.

The pool is small, but you can swim OK; there's a jacuzzi and (separately as it is a-la-continental dress code) sauna suite are great.

Many thanks to Andreas, Sandra, Lisa, Stefano, Andrea, Ceylan, Luca and all the rest; not least the "invisible ones" who keep the rooms, and everything else, so clean.

Stayed: July 2015, travelled as a couple
1  Thank Eric_the_Bish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2015

We stayed here a week and had a really wonderful time. We couldn't have wanted for better service and attention from the warm and helpful owners and staff. In fact we probably could have found out a lot more useful information if we'd asked more. The food was outstanding - expansive breakfasts and substantial and varied 4 course meals at night. friendly, efficient waiters who slipped effortless between languages. On our first day at breakfast we were amazed to find a birthday cake for a birthday we were celebrating that day - but hadn't mentioned it. We walked a lot and slept a lot and now want to return see the amazing local countryside at other times of the year. Travelling independently on public transport it was incredibly easy to reach and its proximity to the train station and buses made it an ideal location to travel around the area. We had a wonderful holiday and would definitely go back.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Ollie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2015 via mobile

This 100+ year old family run hotel is just excellent, it's hard to think what they could do better. Lovely (junior suite) room with wonderful views. Exceptionally clean with helpful and caring staff. One small example, one night I helped myself to the oversized pepper grinder located at the salad table. Following night one appeared on my table. Someone had clearly seen me and then thought I needed my own one. Well done! The food and service in the restaurant is also first class. Five courses for dinner each beautifully presented and served.

Stayed: June 2015, travelled as a couple
Thank AdamB3093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Delight in the gourmet meals each night after a good day of hiking in the nearby mountain country. Evening meals were top class with four small, beautifully presented, tasty courses so that one did not feel too full. If staying six or seven nights, then there is a special gala dinner to enjoy also, where guests can meet before dinner for a drink also.
Impeccable service by gracious Austrian staff.
Hotel conveniently located near train line and adjacent bus stop but some buses leave from town bus depot ten minutes' walk away.
All rooms have mountain views of some description and balconies.

Room Tip: Select room on upper floors for best views and quietness.
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank BarbJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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