We have just returned from our second visit to Constance Moofushi. As this was our second visit having previously stayed in May 2015 we had an idea what to expect in terms of accommodation facilities, food, drinks, service etc.
I wish to provide a balanced and fair review of our return visit.
As before we were warmly greeted at Male airport by a Constance representative and everything was taken care of once again. We had a short wait in the cooled Constance lounge at the airport before we boarded our sea plane. After a short stop at a nearby island we arrived at the resort.
We received a very nice welcome back from Oliver the General Manager and other team members and we proceeded to the reception where we had a nice cold drink and told that our Water Villa wasn't ready so we proceeded to the pool and started our holiday. After a lovely lunch we were approached by a member of reception staff and escorted to our Villa.
As requested we were facilitated with a repeat stay in SWV 72.
Accommodation: There was a bottle of bubbles chilling for us as before and we settled in for our 12 night stay.
Everything in the villa was similar to before. Well stocked mini bar, nespresso machine and toiletries. A new addition is a Bose speaker which I found particularly useful as my husband did a number of dives so it was lovely to play music and lie out on the deck. It was also great to get ready for dinner in the evenings to music of your own choice.
The Villa has everything you would need and I believe that the only difference between the regular Water Villas and the Senior WV is the outdoor bath, Nespresso machine and larger size. I'm sure all other amenities are similar in the regular water villas.
The Senior Water Villas are now showing signs of wear and tear and are badly in need of upgrading. The floor is terribly scratched from moving furniture and also the sliding doors need to be sanded down and varnished.
I'm not sure if this is something that is due to happen but it's now time that they were upgraded in my opinion.
Food & Drinks: The main buffet restaurant was fantastic and perhaps better than I remembered. The new head chef Moreno has made lovely little tweaks and I chatted to him about what a great job all of the team are doing. He took the time to talk to me and find out if we were enjoying our time and that was appreciated by us.
All staff in the main restaurant were outstanding once again. I don't want to single people out but for us the members of staff that were particularly attentive were Hassan, Nash the Sommelier who just returned from an 18 month break to work at a different Constance resort, Adam and newly appointed bar and restraunt manager KD. Congratulations once again on your promotion! Thank you for your interest in our feedback and taking the time to ask how our holiday was going for us and arranging a special table for us outside for dinner. We really appreciated the gesture. I believe that KD is a great ambassador for the resort and he was certainly more visable and interactive with guests than the General Manager.
We had two meals at the Alizee "A la Carte" which I found to be a bit of a let down in terms of the change to the menu and new chargeable items now included on the menu. There is now a $50 charge for steak with prawns and a $65 charge for lobster. Whatever about the lobster I think that the nicest item on the menu i.e. a good steak now having a surcharge was a tad irritating given that you pay enough to stay at the resort. I believe this should be reviewed by management and reconsidered. In addition it would be nice to see duck on the main course list as the other items are predominantly fish courses. This time around the Alizee was a really underwhelming experience and I missed the buffet while dining there. The new menu and surcharges were a real disappointment as we had really enjoyed our meals there in 2015.
Bars: We enjoyed both bars and the staff were all excellent. A big thank you to Ahmed and Naas and the bar men for their friendliness and the delicious cocktails as they were top class but a slight niggle was that they ran out of mint on more than one occasion as we were drinking Mojitos!
Thank you also to the new DJ Sheryl for playing our requests and for taking the time to come over and chat to us. Best of luck in your new post as resident DJ!
Spa: I called to the spa to book a back neck and shoulder massage for my husband and I and the lady at the spa reception instantly began upselling to me! I explained that I really don't enjoy full body massages which was why I wanted to book the latter and I was shocked to be advised by her that a 50 minute massage wouldn't be too effective and that their Signature Massage would be much better. Amazing as the Signature Massage is their most expensive too! I advised the lady that we would start with the shoulder massage and then consider the Signature Massage. After stressing this to the lady in the spa the upselling persisted and we were then booked in for both a back neck and shoulder massage for one day and the Signature Massage on another day!! I found this experience to be so irritating that I just cancelled both treatments the following day as I was made to feel like more of a cash cow as opposed to a client.
Water sports: We enjoyed the complimentary water sports activities and found the staff very helpful there.
In addition my husband did a number of dives with Bluetribe and they were once again fantastic.
I deliberated over wheather to score the resort an excellent once again or very good. I believe that in light of the points that I have raised regarding the condition of the villas the upselling at the spa and the surcharges now on the Alizee menu that this somewhat affected our overall experience.
Before we would consider booking for a third stay I would like to think that management would take this on board as this would only serve to enhance future guest experiences.
We love Constance Moofushi and it truly is a magical place. I'm confident that the management will strive to continue to make their guest's experiences as magical as our first stay was. Hopefully the necessary amendments will take place and if so we will certainly return!
- Official Description (provided by the hotel):
- Barefoot chic, villas on dazzling white sand or on stilts that float above the turquoise water of the Indian Ocean; choose from one of the 24 beach villas, 56 water villas or 30 senior water villas at Constance Moofushi. Set on its own secluded island, the resort is a perfect combination of luxury and simplicity where everything is taken care of with our All-Inclusive Cristal Package - from premium drinks, exquisite cuisine to luxurious accommodation. And if you are not exploring one of the best diving sites in the world around the South Ari Atoll; try Ymalia’s innovative bio marine spa treatments for a more beautiful you. From ecological thatch roofing to crystal clear water, Constance Moofushi is one of our unique resorts with a soul. All villas are built and decorated with wondrous tones of nature with a hint of Constance chic. Feast on fresh seafood and treat your palate to the finest wines in our sand floored restaurant. The colourful aquatic world is also a must while staying at Constance Moofushi. From snorkelling exploration, sunset cruise with a traditional Dhoni to dolphin search and big game fishing Maldivian style, Constance Moofushi and its surrounding is a jewel! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia APAC, Agoda, Wotif.com, lastminute.com.au, getaroom.com and Cancelon so you can book your Constance Moofushi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Constance Moofushi Resort, Maldives Hotel South Ari Atoll
- Moofushi North Ari Atoll