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“Lorena made my stay at this hotel a five star+ experience”

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Courtyard Miami Airport West/Doral
Ranked #13 of 23 Hotels in Doral
Certificate of Excellence
GreenLeadersSilver level
Reviewed 1 June 2017

Great hotel, even greater employees, especially LORENA who made sure I had a great room with great air conditioning and my room was not to far away as I had an injury to my foot which was causing some pain. THANKYOU LORENA!!!!

Room Tip: Ask for Lorena!
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  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank gmaxdowbakmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leahblackm0re, General Manager at Courtyard Miami Airport West/Doral, responded to this reviewResponded 2 June 2017

Hello gmaxdowbakmd,

Thank you for taking the time to review your recent stay at the Courtyard Miami West/Doral and the experience you had with Lorena! I am sorry to hear about your injury but so happy that Lorena took good care of you. Can't wait to share this with the team! Hope to see you again soon.

Leah Blackmore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 265 reviews

Reviewed 25 May 2017

The hotel is a good overnight stop, rooms are clean and the balcony in the room was a good addition. the dinner was good, understaffed but efficient. The guy at the bar was good and the service was supported by the staff from the front desk. I find that good team work.

delay in airport pick-up and the distance will not be a great option for a lay over.

  • Stayed: April 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ajit_mathew19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leahblackm0re, General Manager at Courtyard Miami Airport West/Doral, responded to this reviewResponded 26 May 2017

Hello Ajit_mathew19,

Thank you so much for taking the time to write your review about your recent stay with us on Trip Advisor. We appreciate any and all feedback to help us continue to improve. The team here are all amazing and truly help each other in every area of the hotel. I can't wait to share this with the team.

Thank you,
Leah Blackmore
GM

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Reviewed 25 May 2017

Ivy Santiago from Customer Service made this stay relaxing. Every single request or need was not only responded to immediately, but she exceeded expectations each time. Will be staying at this hotel again for all Miami business trips. Evening restaurant manager was also exceptional. All in all, the team and the hotel represent all the best of Miami.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank migunbog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leahblackm0re, General Manager at Courtyard Miami Airport West/Doral, responded to this reviewResponded 26 May 2017

Hello Migunbog,

Thank you so much for writing this review about your recent stay at the Courtyard Miami West/Doral and Ivy. She is a super star and we are so pleased to hear she and the rest of the team took such good care of you. We hope to see you again soon.

Leah Blackmore
GM

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Reviewed 12 May 2017

Ivy Santiago customer service manager was a delight. She is so helpful and a wonderful representative for this hotel. Would stay here again because of Ivy. She was so available to assist with our every need. Enjoyed working with her.

  • Stayed: May 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank tdhunter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 May 2017

Hello tdhunter1,

Thank you so much for writing your review on Trip Advisor about your recent stay at the Courtyard Miami/West Doral! Ivy is an amazing leader and we are thrilled to have her as a part of our team. We can not wait to share this with her and the team. We hope to see you again soon.

Leah Blackmore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017 via mobile

Everything about this hotel is great: location, cleanliness, features but specially its Staff. Lorena, at front desk, was very helpful and welcoming. Definitively will come back for all next business trips.

Stayed: May 2017, travelled on business
Thank Alejandro H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 May 2017

Hello Alejandro H.
Thank you for taking the time to review your recent stay at the Courtyard Miami West/Doral on Trip Advisor! The team will be thrilled to read your comments about the hotel and Lorena! She is a super star! Hope to see you again soon.

Thank you,
Leah Blackmore
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Miami Airport West/Doral

Address: 3929 NW 79th Ave, Doral, FL 33166-6517
Region: United States > Florida > Doral
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Doral
#4 Business Hotel in Doral
Price Range: $181 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Miami Airport West/Doral 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard By Marriott Miami Airport West/Doral Hotel Miami
Courtyard Miami Airport West/Doral Florida
Miami Courtyard
Miami Marriott

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