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“Nice property, undertrained staff”

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Courtyard Miami Airport West/Doral
Ranked #10 of 23 Hotels in Doral
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 May 2017

The facility is everything you'd expect of a Marriott: very good condition, clean, comfortable, functional. The staff fell very short: cold, fake, uncaring receptionist and the janitor scolded my son for coming into the lobby in the middle of a storm with a dripping umbrella!! He was very annoyed that he had to wipe the floor...

Room Tip: All rooms seem to be good, Marriott standard is well known
  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Chunguita58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 May 2017

Hello Chunguita58,

I was so surprised to read your review and can only imagine how you must be feeling. This does not sound like our team at all and I assure you this will be addressed immediately. We pride ourselves on service and our service did not meet that expectation. Thank you for sharing your feedback and, again, I assure you this will be addressed.

Leah Blackmore
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (247)
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28 - 32 of 247 reviews

Reviewed 5 May 2017 via mobile

Check-in after a long flight is often a hold-your-breath experience. Today's check-in with Carlos was seamless and friendly. Nice job by Carlos.
I was further surprised when he remembered my name later in the evening at The Bistro.

Stayed: May 2017, travelled on business
Thank Powell6523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 May 2017

Hello Powell6523,

Thank you so much for taking the time to write your review about Courtyard Miami West/Doral and Carlos on Trip Advisor! We pride ourselves on service and it sounds like Carlos is living up to that expectation. We hope to see you again soon and thank you again!

Leah Blackmore
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017

My experience at the courtyard Marriott in Miami Florida has been wonderful. My checkin was fast, the front desk was knowledgeable and very friendly specifically Carlos. I will definitely be visiting again!

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank cnrose85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 May 2017

Hello cnrose85,

WOW! What a great review! Thank you for your comments on trip advisor about your recent stay with us here at Courtyard Miami West/Doral and Carlos! He is a super star and we are so fortunate to have him as part of our team. He and the team were thrilled to read this review today! Thank you again and hope to see you soon.

Leah Blackmore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017

The property was well kept, the room was lovely, and specifically, Carlos and Ivy were quite pleasant. They really made my short visit feel like home. Highly recommended, if only for the great employees.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 May 2017

Hello Christopher M,

Thank you so much for taking the time to write a Trip Advisor review about your recent stay at the Courtyard Miami West/Doral. Carlos and Ivy are both rockstars and perfect examples of the Marriott culture. They will be thrilled to see you reviewed them both! Thank you so much again and we hope to see you again soon.

Leah Blackmore
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2017 via mobile

We were checking in for just the night and we met Lorena at the front desk; she was extra kind to us, wanted to give us her heart is possible. she's a real asset, a keeper. hotel nicely located and had everything we needed.

Stayed: April 2017, travelled with family
Thank Pato C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 April 2017

Hello Pato C,
Thank you so much for taking your time to write a review on trip advisor about your stay at the Courtyard Miami West/Doral and your experience with Lorena. She truly is a keeper. I can't wait to share this feedback with her and the team. We hope to see you again soon.

Leah Blackmore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Miami Airport West/Doral

Address: 3929 NW 79th Ave, Doral, FL 33166-6517
Region: United States > Florida > Doral
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Doral
#3 Family Hotel in Doral
#4 Business Hotel in Doral
Price Range: $108 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Miami Airport West/Doral 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard By Marriott Miami Airport West/Doral Hotel Miami
Courtyard Miami Airport West/Doral Florida
Miami Courtyard
Miami Marriott

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