Making reservations via phone from Quito was easy. I checked in early afternoon and was given key to room. I went to Termas de Papallacta for few hours of soaking in fabulous hot springs and spa treatment. Returned to CHoza de Don Wilson at 8pm and the place was totally dark and all locked down. Ringing the door bell and shouting brought no response. I walked around the complex with high wire fence and a barking German Shepard dog. I decided to climb a fence in the back but finally spotted an opening where I could walk in down dark stairs to my room. The light was left on my room. However, checking for my belongings, my gold ring was taken from my luggage and about $200 cash. Avoid this terrible place with no consideration for guests!!