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Reviews (1,029)
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All reviewsroyal suitechaweng beachgarden viewamazing hotelour honeymoondinner on the beachrain showerrooms are largelow tideday bedclean beachbreakfast buffetthai stylenice poolrestaurants and shopsdeck chairsthe main street
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Reviewed 30 March 2018

we stayed on this resort 5 nights, it is define as 5 stars hotel but it is much more then that. the hotel staff - starting from the guest service front desk to the entire hotel employees were just great, very helpful all day even when you didnt ask for. while you are on the beach , the hotel EE's suggesting drinks and fruit for free. the hotel located on the center of the Island (chaweng beach) but the outside sreet activities don't disturb at all.

Stayed: March 2018
Thank Shay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muang Samui S, Group Resort Manager at Muang Samui Spa Resort, responded to this reviewResponded 31 March 2018

Dear Shay D,

Thank you for taking the time to share your review and for being our guest here at Muang Samui Spa Resort!

I am glad to hear that the team managed to anticipate your needs and therefore you had a memorable experience during your vacation.
Rest assured that I will share your wonderful comments with the entire team to serve as future motivation and I am certain they will be delighted to hear it.

Thank you once again for those encouraging comments, we hope to welcome you back again in the future.
Have a great day.


Warm regards,
Adisorn Charoensuk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

Grt place to be with kids due to the pool, beaches, grt hospitality by the crew, big rooms, grt breakfest buffet.
The staff is very kind, ready and willing to help in any way they can promptly.
When I made thereservation I have asked for a pool floor room and I recieved it. Highly reccomended when with kids or couples.
The hotel is in a grt location for what we needed. Every where 7/11 and banks. We were with 2 kids and a baby.
Each day the room was cleaned.

Stayed: March 2018, travelled with family
Thank Lior O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muang Samui S, Group Resort Manager at Muang Samui Spa Resort, responded to this reviewResponded 27 March 2018

Dear Lior O,

Thank you for taking the time to review your recent stay at Muang Samui Spa Resort.
We are grateful that you selected our hotel to spend your holiday on our wonderful island and for giving us your recommendation here on Tripadvisor.

We always strive to offer our guests the unique Thai hospitality and high quality service, so it is wonderful to learn that you had a memorable stay in our resort.
We are delighted that you have enjoyed, the pool and beach with great view, variety and quality of the meals at breakfast and the great hospitality provided by our dedicated team.

Thank you again for being our valued guests and we are looking forward to welcome you back again, shall your next vacation bring you back to Samui Island.

Best Regards

Adisorn Charoensuk
Group Resort Manager

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Reviewed 23 March 2018 via mobile

We had a Great time. It is a beautifull hotel with a fantastic garden. The staff is very Friedly and helpfull. The Beach is awesome. The breakfast is Wonderfull. The rooms are big, clean and have perfect beds.

Stayed: March 2018, travelled as a couple
1  Thank RichardMarianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muang Samui S, Group Resort Manager at Muang Samui Spa Resort, responded to this reviewResponded 27 March 2018

Dear RichardMarianne,

We are delighted that you had a wonderful experience with us and thank you for your excellent review .
We always aim to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked our property and the facilities of the resort. It is also great to know that our staff provided outstanding service and you loved the breakfast and the beach and all these made your stay special. Thank you for your kind words!
Comments like yours reinforce our belief that we are going in the right direction!

We hope to welcome you back in the future!

Best regards,

Adisorn Charoensuk
Group Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018

A very good hotel whe stay for 10 nights it was a relaxing vacation with a great staff hopefully we come back next year overall whe give this hotel a big number 10 location is perfect right on the beach and in the middle of Koh Samui

Room Tip: Perfect room but the internet was very slow
Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muang Samui S, Group Resort Manager at Muang Samui Spa Resort, responded to this reviewResponded 16 March 2018

Dear Ronald K,

Thank you very much to take your time, submitting your wonderful review here on Tripadvisor and for being our loyal guest for many years.
We are thrilled that once again we managed to provide an outstanding vacation experience and that you continue enjoying the ideal location as well as the special care provided by our dedicated staff during your holiday.
We are looking forward to welcome you back again next year.

With Warmest Regards,

Adisorn Charoensuk
Group Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

Very very bad!!!! Beach Restaurant is very very bad! No tasty food , lazy and slow staff
In menu you don’t see 10% for service and 7% vat . Just in your bill it will be included
Beach Restaurant is very very bad! No tasty food , lazy and slow staff
Beach Restaurant is very very bad! No tasty food , lazy and slow staff

Stayed: March 2018, travelled with friends
Thank OIV_0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muang Samui S, Manager at Muang Samui Spa Resort, responded to this reviewResponded 16 March 2018

It is in our firm belief that for better understanding the whole story needed to be share with other viewers.

Our outside guest OIV_0812,was escorted and seated to one of our beach lounger by our Resturant Manager and was asked to wait as all our tables and pavilions were fully booked at that time. These terms were accepted by the guest. Moreover, we had not receive any complain during service time. Our menus are containing all information about taxes and service charge as per general standard in a five star resort.

Based on the the circumstance that OIV_0812 have not stayed in the hotel premises therefore do not have the overall overview to other outlets, yet the feedback is malevolent for not only to the restaurant outlet but also to the hotel's reputation, as well as it was clearly written in an emotional state of mind , it have been asked on different channel and we are asking Tripadvisor now to kindly remove this review.

Thank you.

Best Regards,
The Management Team

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