We had high expectations because of good reviews on Tripadvisor - and were very disappointed.
To start with the meals: they were of the same standard as ordinary pub-food, except in price. Not terrible at all, but not great. The service in the restaurant was quite terrible and not friendly. (To be fair: it's a big hotel with many staff, and the helpfulness and friendliness was quite mixed. Some very really friendly too).
Overall the cleanliness wasn't too bad, but some things were just disgusting: e.g.: twice we were given a highchair for the baby were the tray was so very obviously filthy that it had to be scrubbed with detergent for a minute to get it clean. I wondered how many babies had already drooled over it and nobody wiping it clean afterwards.
A big air-con / ventilator or whatever it was close to our room-window made quite a loud and irritating noise on/off throughout the night, so we had to have the windows closed all night. I complained about it on our departure and was given and automated response by the reception that she was very sorry and that it will be fixed immediately – I did not think she was even listening.
Avoid Saturdays: Party, Noise, constant Doors-banging, loud matter-of-taste Disco-music.
- Official Description (provided by the hotel):
- Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more less
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