Visited the hotel in mid December. Checking in and out was a breeze. Rooms are clean. The lounge area is dark and sad looking. There are some beverages, self service n free, but the range is limited. There's a fire place but that is it. Another hotel nearby (N**wald) puts in more effort, offering marshmallows and snacks (free) for guests to roast over the fire place, facilitating a lot of interactions amongst guests. Here, it's just one dark area with furniture from the 80s.

The hotel claims to have coin laundry service, but it's not so. The laundry service is actually a public one diagonally across the street. There's no indication or direction to the laundry place. It's actually a yellow house (pls see the attached pictures) that's open to anyone on the street. Wouldn't have booked rooms here if I had known I had to lug my laundry (for 5 pax) and walk 15 minutes in wintry conditions. The staff claimed it was a 2-3 minute walk.

I guess if one is just looking for a roof over his head, this place is ok.

We had an interesting start to our stay at Edel Warme. I had accidentally double booked our stay for our first night and we only discovered this when we arrived at the hotel. Iwasaki-San swiftly made a call to hotels.com and sorted out the situation for us. Without hesitation, he said that he would cancel one of the nights and waive the cancellation fee which should have been 80% of the first night. This was such a kind gesture as we were the one's to make the mistake. Admittedly his English wasn't very good but he contacted a translator who explained everything very clearly.

The hotel itself is quite dated in terms of furnishings but clean and fully equipped with necessary amenities. The indoor public onsen bath was fantastic and not crowded in terms of use, I found myself alone most of the time. There is also ample parking without any extra charge.

All in all, I would recommend staying at Edel Warme for a well priced hotel with attentive service.

Bad! I do not have another description. The room is a bit dated. It’s okay, but the staff here were completely incompetent and irresponsible!

Because we went to furano with our kid, we have bring our own bed cover, blanket and pillow for her. We stay in this hotel for 2 consecutive nights. We left these stuff on the bed on the second day and then we went out. When we returned, all these bedding stuff were placed on our opened suitcase, with some of the surface touching the floor!!!!!!!!!!!!!!!!!!!!!!! It is totally unacceptable!!!!!!!!!!!!!!! We brought our own bedding because we wanted to ensure the cleanliness for our kid. We then went to the reception to complain the next morning (because when we returned to the room it was too late night), but the reception staff cannot communicate in English at all!!!!!!!!!!! This is really unbelievable for a hotel reception staff in the tourist district! She used the google translate to communicate with me, by typing Japanese and then let me read the English google translation on the computer screen. What is worse is that since we cannot communicate with the reception staff at all (she should be able to understand the incident because I showed her the photos, but she was unable to speak a simple English word to respond, not even a “sorry”). I left my email address to her and ask her to inform her manager to contact me to follow up. She promised to do so but up till now, over 10 days passed, no one contact me.

A big “NO” for this hotel, taken into account their staff quality, responsiveness, and cleanliness.