Great well equipt apartment, good location, ideal being the top floor as you get nice views from the roof top and really handy having the underground parking, easy to collect the keys, would stay again
We thought the apartment was good but, unfortunately, THE STATE WE FOUND IT IN WAS NOT. We described it to the owner as “dusty, dirty and disgusting.”
We decided to brush the floor. The brush we found was totally clogged and absolutely filthy.
So, we decided to mop the floors instead. When we had finished mopping the floor of just ONE bedroom the water in the bucket was black with large clumps of dust floating on the surface.
The bath mat was disgusting, black around the edges and stained.
Dust was everywhere. The accumulation on the electronic equipment was staggering – as though it had never been dusted and had ‘glued’ itself to the equipment over time.
Similarly, the waste bin in the kitchen which was stained with goodness knows what – we simply refused to touch it and put our refuse into plastic bags for disposal.
And so it went on. One expects a cooker to show some stains after spills but we would question when the one in the apartment was last cleaned.
Similarly, the draining board in the kitchen with deposits of dust and slime!
It didn’t take us a lot of effort to wash off the accumulation of grime on one of the windows. Surely it’s not too much to expect the windows to be clean. But then, they matched the rest of the apartment.
We were not particularly happy with our reception either. We were unable to phone ahead from Madrid so we had to delay calling until we reached Mazarron at around 3 in the afternoon by which time we had been traveling for over 16 hours. We had to wait until after 6pm to collect the keys and be shown around the apartment. To be fair, in an earlier email, we indicated that we might be arriving between 6 and 7pm. Our ‘tour ‘was a brief one after which we were left with the feeling that we were a bit of an inconvenience.
When we requested bedding and towels for a couple of guests we received a duvet cover but no duvet, only one hand and one bath towel rather than two, and one pillowcase but no pillows. Fortunately we were able to call upon relatives to provide the missing pillows (3) and towels, and forego the duvet.
All in all the servicing of the apartment was woefully lacking.
We thought about leaving and finding somewhere else to stay but decided against it on the grounds that a) the beds and bedding were clean, b) we wouldn’t be doing any cooking, c) we wouldn’t be spending much time in the apartment, and d) finding somewhere else would be a problem.
It goes without saying that we were less than satisfied.
WE EMAILED THE OWNER AND INCLUDED PHOTOS OF ALL THE ITEMS REFERRED TO ABOVE.
Here’s his reply that we received on May 30:
“Glad to hear you enjoyed Spain and your back home safe and sound.
Firstly please accept our sincere apologies regards to the matters highlighted in your letter. Frankly these are very surprising and way below our usual high standards. We are shocked as I imagine you was.
Please allow us to investigate matters. These standards we do not accept and please be assured we will be in touch again soon. Thank you for bringing this to our attention, without you doing so we cannot maintain our usual high standards.
We will be back in touch asap and again, please accept our apologies and thank you for allowing us to deal with and investigate matters.
Craig and Phil
DESPITE THE PROMISE TO BE “BACK IN TOUCH ASAP” WE HAVE HEARD NOTHING MORE FROM THE OWNER.
The apartment is great but ruined by the disgusting state in which it was handed over to us.
We love the appartment and we certainly will come back. Puerto de Mazarron and the surrounding area are worth visiting.
We stayed at Craig and Philips wonderful apartment to celebrate my 60th birthday and could not have found a better place.
We were met by Dave after a short delay I got lost! who showed us around the apartment and explained how to use everything.
The apartment is stunning and has everything and more that you need.
We had breakfast on the beautiful roof terrace which has its own built in kitchen and
The weather for early March was in the late seventies early eighties for the whole week.
The area itself is wonderful and you are on the beach and among the lovely restaurants within 10 to 15 minutes walk.
Craig and Philip were a pleasure to deal with and we will returning for 2 weeks early next year when I can confirm my holidays.
Steve and Lesley