We arrived in torrential rain, couldn't collect keys till 4.30 but agent didn't arrive until 5.30. The villa was dirty, under-equipped, dirty bedlinen left on wardrobe floor. There were two sinks in kitchen, no plugs and the tap was hanging off. Similar in bathroom. We made up bed with our own bedlinen but when we got in it we discovered that the mattress was wet. My partner slept on settee with our blanket from the car, I tried to sleep on single bed with blanket from the wardrobe, which was not clean and very itchy. The decking outside was overgrown with weeds and didn't feel safe to walk on and there was a very large hole in the decking near the pool. We went back to agent the next morning who said they would get it fixed; when asked why it wasn't fixed before our arrival they said they have to rely on their cleaner to advise problems and would not give a refund - said I have to ask TripAdvisor. Can't get through to them!!
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|