We had booked this self contained unit for our holiday in Croatia several months in advance directly via the website. Ljubica had been in touch via email and had been extremely helpful with road directions and instruction for the trip from Zagreb in a rental car. You can therefore imagine our shock and dismay when upon our arrival we were greeted by her teenage son with limited English who informed us that there had been an overbooking and that our appartment was taken! Instead we were told that we could stay in the family houses attic which upon inspection was a far cry from the advertised units. When we incredulously complained that that was not acceptable we were eventually offered the room for free for the first night. Because we had planned an early start to Plitvice NP the next morning, changing rooms the next day would not have worked for us. My repeated requests to speak to Ljubica herself were rebuffed by her sons who were conversing with her remotely on the phone. Ultimately we were stranded and spent the next few hours finding accommodation which in July is no easy feat. I would not recommend booking this unit.