We booked our holiday asking for a suite, 2 beds and a sea view.... We got a very warm welcome from the lovely Veronica - she seems to do several jobs, and the work of a dozen people! - giving us a positive impression at the outset. However.....the room - whilst it was a 'suite' - was not what we'd booked. We had a bed in one room, and sofa in the other, and an en suite bathroom. The bathroom was lovely. In both rooms, the air conditioning was appalling - hardly working, unless you stood right next to it. The second bed we requested turned out to be the sofa (a sofa bed) which was soooo uncomfortable! On seeking the sea view, we opened the curtains and found....a wall.... From one room (the one with the sofa bed thingy) you could see the sea - if you stuck your head out far enough and looked to the left! We spoke to the staff and said this wasn't what we had asked for; we were offered a 'topper' for the sofa bed! On our second day, a twin room beside ours became available - we asked if we could have that instead? Even though it wasn't a suite, we were happy to move. Told we couldn't have it - someone else had booked it. The hotel owner was brought in for the discussion - she didn't speak English (though she clearly understood us well enough) and we don't speak German, so she spoke in Croatian to Veronica who translated. We were told that this wasn't the hotel's problem, it was Expedia's (we booked through them) and that we should take up our complaint with them - they did not provide an accurate description, according to the 'boss'. We said this wasn't what we had booked, and could we have the vacant twin room? No, we couldn't. After much discussion (no heated argument from us, just polite enquiry) we were told we could have the twin room for 3 nights but would have to move back to our original room then - and there would be an extra charge on the room! We naturally said that was not acceptable (re the charge) but given the sofa bed situation, we would take the twin for the 3 nights. The owner then said she would let us know that afternoon (this was about 10am) as she wanted to see if she would get another booking before then??? So - we called Expedia. The guy my friend spoke with - Kobe - was AMAZING! It took over an hour and a half, but he managed the whole process sooo well - and the following day, we moved to the most gorgeous hotel in Split. So much else happened at Sunce once it became clear we were leaving - on our final night there, the owner sent a young waitress to our room late in the evening to tell us we hadn't paid the 50 kunas we owed for some fries?? We paid for everything as we went and didn't charge anything to our room at any point.... We said we'd sort it the next morning as we were leaving. The waitress left - eventually. A short while later, someone else knocked on our door.... We didn't answer, as it was late at night and we were trying to sleep? The next morning, we packed up and went to check out - were kept waiting for an extraordinary long time, despite asking directly if we could check out and settle our account. We eventually did so - with a lot of hostility from the management. We didn't argue the 50 kunas, just paid it along with the relevant taxes and then were charged for 3 days usage of beach towels (even though this was 10.30 am and clearly we weren't going to the beach - and the fact that the previous day was spent in discussion/contention with the hotel so we didn't get to the beach then either!). In addition, the owner was screeching at a member of staff to charge us for a bottle of water which she said we took from the mini bar - we didn't - and at that point, our taxi thankfully turned up and we got away from that place with great relief. Utterly horrible, awful experience, and nothing on this earth would persuade me to stay there ever again - even if it were totally free!!!!!!!!!