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Reviewed 5 April 2018

If you like a quiet resort with the most beautiful beach anywhere and the staff that goes above and beyond to make your experience unique and memorable, this is the place to be.

All I can say is this place is awesome and has become our home away from home!

Can't wait to return in December.

Love, love this place :)

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Tmojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded 12 April 2018

Dear Tmojo,

Just by reading the title of your review we get a perfect portrait of your very much enjoyable holiday experience, we are so glad to read it has been such a great time shared with our team! thank you very much to share it with us! we hope you can visit us one more time to enjoy our romantic & magic atmosphere, the one you have found & loved in Sol Cayo Guillermo. Have a lovely day!

With Warmest Regards,

Nelido Casay / Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

First I like to start out with how amazing the staff was from the Gardeners, to the cleaning staff , to all the Bar staff. The hemingway Lobby Bar had the friendliest people working Big shout out to Eduardo, Yates, Arena, you made our trip so wonderful with the great smile and lovely sense of humour . We just got back form 7 days.

Please advise the grounds are beautiful but still trying to recover from the Hurricane .

Rooms- Our room was cleaning and we had amazing view (1009) Far enough away for the main area not to hear the noise. The cleaning staff was great a well

Beach- one tip get up early if you want your chairs , The beach is amazing we did come back with a few bites not sure where we got them, pool or beach

Pool- It nice and clean but the music was loud, if your going to have quite time the beach is for you.

Food- I found the food great the Omelettes is worth the wait, Big shout out to Alexander he makes the best.

Customer service / Front Desk- The staff was amazing and very helpful if you had any problem.Big shout out to Loupa( not sure of the spelling) Wonderful lady.

One thing that we found that was our only complaint was the Bathroom in the main area and pool area , they need more and female or male bathroom was out of order. Believe me it wasn't for the lack of trying to fix it, the cleaning ladies were amazing,
As for things they like as gifts, We found lots of them loved Razors, Socks, crocks from the dollar store, and colgate toothpaste was a huge hit. We gave to all the staff from the Gardeners to the cleaning staff all around the hotel. Remember the Waiters and Cook , bar staff get tips all the time. The Gardeners, cleaning staff around the hotel very rarely get anything.
Cant wait until Nov to return

Date of stay: March 2018
1  Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this reviewResponded 12 April 2018

Dear Sunshine S,

Thank you for your review. Thank you for have taking time to write your holidays experience in our resort. We are happy to see we have been able to meet your expectations. Staff is the credit of the resort, they always remember you and do their best to please and bring an smile in your face. There are always adjustments to be made and your observations and suggestions always help us to do so. Main bathrooms are having some issue and we are working to fix it. We do look forward in the hope of being able to welcome you back in the near future and delivering to you another holiday vacation that you had experienced at the Hotel. See you soon!

With warmest Regards,

Nelido Casay / Sales Manager

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Reviewed 4 April 2018

Very basic, windy, fishing was not good, there better places in Cuba than this area, friendly staff, no good memories, average beach, you can find something to eat, difficult to find empty chairs on the beach as people reserve what is available

Date of stay: February 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank mm10101982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelido Arsenio C, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 5 April 2018

Dear mm10101982,

We really appreciate you have taken part of your time to post your review on TripAdvisor, we enjoy having feedback from our clients. All the time I say to my managers we can't be afraid to receive a suggestion because they are showing us when is our client goes and you are giving us the opportunity to improve the service. Thank you for have taken time to review your holiday experience. We do look forward in the hope of being able to welcome you back in the near future and delivering to you the holiday vacation that so many of our guests have experienced and continue to enjoy at Sol Cayo Guillermo. Have a great day!

With Warmest Regards,

Nelido Casay / Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We were there in February. The staff have done an amazing job to get the resort back in shape after Hurricane Irma. Although they are still working on getting the resort to 100%, they are trying their best to make people's vacation a memorable one. This is our 5th time at this resort and the awesome staff always remember us and treat us like family. From Alier in Customer Service who is always more than happy to help you with anything (especially fishing tips!), to Reiniel the Gardener (with Pico, the beautiful Falcon) and Ignacio (with Nacho, the not so beautiful crab, lol), the staff go out of their way to make us feel at home. Rudy, the Activities Manager does a terrific job with the entertainment crew. Each performance is exciting, and there is lots of variety. Nelido does a great job of promoting the hotel. His posts on Facebook are the best. The front desk folks are helpful: Pedro, Guillermo and all the rest (I can't remember everyone's names). I would like to give a shout out to the wonderful dining room staff. Whether it's Marilene, Claudia, Arial, Rudolpho or Hector making sure you are supplied with whatever you need at your table, or Leo, Harley and all of the other cooks making sure your meal is cooked to perfection, our dining experience is always a good one. This is also so at the bars. The staff get to know what we are drinking and Anita and Jonni always have suggestions for new and exciting drinks.
I do suggest bringing your favourite condiments, as these are scarce in Cuba. We always take our own salad dressing, peanut butter, jam and ketchup.
We are already longing to go back and planning our next trip!
John and Kim Mirco

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Kim and John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelido Arsenio C, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 5 April 2018

Dear Kim and John M,

Thank you for appreciate the hard work is doing the staff to be back after the hurricane but we have to say we don't feel 100% glad because there are some works we need to improve to get some clients expectations but good thing is we are not stopped and we are working in everything. We will be glad if you send a message saying you will be back. Thank you for your lovely words. See you around the pool ;)

Withj Warmest Regards,

Nelido Casay / Sales Manager

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Reviewed 3 April 2018

Food was great. Beach was beautiful! Workers were friendly. Pool was nice. Rooms are well kept and beds were comfortable. Rooms were clean. Entertainment team was fabulous and always looking to keep us entertained and happy! Adults and kids got to participate in all games! We had a lot of fun! Night shows were awesome! Reception staff were always helpful :) Will be back!

Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank smv222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelido Arsenio C, General Manager at Sol Cayo Guillermo, responded to this reviewResponded 5 April 2018

Dear smv222m,

we really appreciate you have taken part of your time to post your review on trip advisor, we enjoy having feedback from our clients. Thank you for your lovely words. Glad to read you will be back, please! let us know your next arrival as soon as you book. Have a great day!

With Warmest Regards,

Nelido Casay / Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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