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“Luxury Personified”

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The Venetian Macao Resort Hotel
Ranked #13 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 13 July 2017

The Venetian is truly Luxurious. Huge Rooms and and very Huge Property, at times you feel lost. The Resort has got everything you want Mall, Casino you name it. Rooms Service is good and it is nust stay if you visit Macau.

Room Tip: All the rooms are good but the higher you go is better.
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  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank kunaal2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 July 2017

Dear kunaal2015,

What a delight it was to read such a positive review, and thank you choosing to stay at The Venetian Macao. We are delighted to read that you experienced the high standards of comfort while staying with us with everything you need right on the site. We appreciate your great comments about our spacious accommodation, and your nice feedback for our in-suite service and your recommendation as a must-stay hotel in Macau are sincerely appreciated.

It was our pleasure having you here, and we look forward to your return to us here at The Venetian.

Warm regards,
Priscilla Hao
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 - 164 of 7,312 reviews

Reviewed 12 July 2017

We spend two night in Venetian and thoroughly enjoyed the property. You can visit Casino @ Venetian, also enjoy Indian Food @ Golden Peacock. The best part of this hotel is that, they have express checkout facility available @ the Ground Floor. You just go there and handover the key. Thats it... (inform incase you have used the minibar).

  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Renny1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded 21 July 2017

Dear Renny1981,

Thank you very much for your kind review after your 2 nights stay at The Venetian, and for recommending us as “Must stay in Macau”. We are delighted to learn that you thoroughly enjoyed our integrated resort with everything under one roof. Your highlight on the Express checkout service is sincerely appreciated, as we would like to make our guest's stay enjoyable and relaxing. Also, I am delighted to read that you had a great culinary experience at our award winning authentic Indian restaurant “Golden Peacock”.

It was our pleasure having you here, and we look forward to welcoming you back to The Venetian Macao in the near future.

Warm regards,
Priscilla Hao
Customer Care Team

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Reviewed 11 July 2017 via mobile

We spent a couple of hours in this hotel taking in the various sights. The shopping precinct is straight out of Venice. So adorable! The shops are built around canals complete with gondolas and gondoliers singing "that's amore' ". It was a fabulous experience and the shopping kept our 3 grown up children happy!! Did I mention the roof is painted with a beautiful blue sky and a dusting of clouds. If you haven't been to Vegas it's definitely worth a look and if you have been to vegas it's still worth a look!

Stayed: July 2017, travelled with family
Thank Jodie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded 21 July 2017

Dear Jodie H,

Thank you for your lovely description of The Venetian with a distinctive interior that resembles the beautiful city of Venice featuring stunning replicas of the canals housed inside the hotel. Thank you for pointing out our guests can take a gondola ride through the Grand Canal, steered by expert gondoliers who just might add to the entertainment with their singing. We are delighted to learn that you had a fantastic escape in our unmatched premium retail experience set in elegant streetscapes, and were impressed with the blue sky-painted ceiling. Your appreciative feedback that your grown up children were having a fabulous experience here made us even trilled.

We thank you for your patronage, and we look forward to being your hotel of choice when you and your family next visit Macau.

Warm regards,
Priscilla Hao
Customer Care Team

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Reviewed 11 July 2017 via mobile

The hotel itself is fabulous and clearly a lot of effort has been put into designing the place. The family room is really nice, but the top bunk in the kids area was uncomfortable even with an extra mattress.

I had asked that the surprise cake for my hubby's birthday came to the room at a certain time but it was over 45min late and when it showed up I was told that they forgot?!!

The pools are ok but would be better if there was more efficient service and more than 4 Chinese snack options.

The breakfast buffet was basic, and did not feel like a 5 star at all, more like a large cafeteria.

Overall, a bit of a hit and miss. The room was great and wish I could take that room into a hotel with better service.

Stayed: July 2017, travelled with family
Thank Maya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded 12 July 2017

Dear Maya R,

We are so pleased to read that you enjoyed the splendor of The Venetian, and thank you for choosing us as your host to celebrate your very special occasion.

Although your overstay was enjoyable, we are disappointed to understand that your visit was not a complete success, and we deeply apologize for the cake delivery which does not reflect our usual level of service. This has been addressed to the head of department for further investigation, and we will follow up with the team so as to prevent similar from happening again in the future. Meanwhile, your valuable feedbacks and suggestions on the pool snacks and breakfast offerings have been shared with relative Management for future planning, and your comments on the beds will be reviewed by our team for possible improvement.

We are always striving to provide an exceptional and memorable experience to our guest. We sincerely hope to have the opportunity to welcoming you back soon and enabling us to create you a better experience.

With warmest regards,
Priscilla Hao
Customer Care Team

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Reviewed 11 July 2017

The luxury of this megastructure is really amazing. The floors, the furniture, the fabrics, the pool. Staff very kind and attentive. Amazing work of cleaners.Really its gonna blow your mind.Congratulations to this diamond hotel/resort/casino

  • Stayed: February 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank IamGigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Customer Care Team at The Venetian Macao Resort Hotel, responded to this reviewResponded 21 July 2017

Dear IamGigi,

The inspiration for The Venetian Macao is the lovely city of Venice, and we are happy to read that you were able to fully experience all the services and products that our integrated resort offers. Thank you for highlighting the lovely Italian-inspired architecture offering exquisite decoration as well as our multiple swimming pools allowing you to submerge in a truly unique experience. Your recognition of our staff will greatly encourage us to continuously providing excellence in service to all our guests.

We look forward to have the opportunity to welcoming you back in the future when your travels return you to Macao.

Warm regards,
Priscilla Hao
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Business Hotel in Macau
#10 Family Hotel in Macau
#10 Spa Hotel in Macau
#13 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range: $226 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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