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“The Venetian”

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The Venetian Macao Resort Hotel
Ranked #13 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 18 December 2013

In spite of lots of new and old hotels in Macau, you can not beat The Venetian. It has it's own charm and magnetism. The canal and the artificial sky just take you breath away. Imagine over 3000 suites, yes The Venetian has no "rooms". Once in your suite, it would be difficult to drag yourself away. Very ornate and rich decor. You could spend the entire day just exploring the hotel. Don't miss the gondola ride there.

  • Stayed: December 2013, travelled on business
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Thank andy_damle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 December 2013

Dear andy_damle,

We would like to sincerely thank you for taking the time to comment on your recent experience at The Venetian Macau Resort Hotel, and we feel honored to read such dedicated review.
We are glad that you had a very satisfied stay and your many praises on our spacious Euro-style suite and The Venetian complex are very much appreciated.
Thank you also for highlighting that no trip to The Venetian Macao would be complete without our wonderful Gondola ride, to enjoy spectacular view of our Grand Canal Shoppes.
We hope to serve you again in the near future and once again meet your expectation.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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2,667 - 2,671 of 7,200 reviews

Reviewed 17 December 2013

The hotel has some impressive and well ornate common areas, grand casino, fantastic shopping mall simulating a Venice experience and exterior facade. It is certainly a big draw for tourism and photo taking. This also means that there are a lot of people which make it more a "market" feeling rather than "exclusive" as the room price would suggest. Due to size and large amount ofpeople, the service factor cannot really be felt. Rooms are spacious and comfortable. Food inside the restaurants inside the complex are also outrageous. Location: besides the modern buildings and large hotel/casinos in the area there is not much else. To enjoy the true "Macau experience" one must take taxi or shuttle for 15 mins. And breakfast at Cafe Deco was very poor in comparison to other luxury hotels...like a 3-star hotel. The gym was complete, but very small. Impressive outdoor pool and mini-golf field.

  • Stayed: December 2013, travelled with friends
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Thank Vincent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 18 December 2013

Dear Vincent C,

We appreciate your took the time to share with us your experience at The Venetian Macau Resort Hotel as this is the best way for us to identify our areas of opportunity, and work towards improvement.
We are very satisfied to read that your overall experience was up to your expectation and you were able to make full use of all the facilities as well as the Venetian complex.
We strive to deliver a personalized experience to all our guests and your comments will be reviewed by our team for possible enhancement.
For your next visit, if you would like to fully enjoy “Macau Experience”, we will suggest you to join our Macau Discovery day Tour bringing you to visit most of the major tourist spots, as well as heritage sights with detail explanation from the professional tour guide.
We look forward to welcoming you back in the near future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 16 December 2013

I stayed for one night only(because we didn't have much time) with my BF and we really enjoyed staying here. When the time we arrived at Macau it was really cold so we preferred to walk inside the hotel. It was so huge and very elegant even we didn't go out, we were fully satisfied inside and it was a really nice experience to check in here.

  • Stayed: January 2013, travelled as a couple
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Thank Micaella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 17 December 2013

Dear Micaella M,

Thank you for sharing your precious feedback during your recent visit at The Venetian Macao Resort Hotel.
It is rewarding to us to read such a wonderful review and we are delighted to know that you enjoyed the entire experience of the beauty our hotel offers, especially the convenience of our Asia’s most unique and opulent shopping mall facilities.
We eagerly await your next visit to Venetian, in the not too distant future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 15 December 2013

Checked in a Bella suite 30th floor. Suite is big with 2 queen size beds and enough pillow to sleep on (about 4 pillows and a bolster on each bed), small living room is sufficient for 8 people or so to chit chat comfortably.
Baggage service is a mess, probably due to the hotel is hosting the APFF, lobby is being cordoned off. Check in time changes from 1pm to 1.30pm, but multiple counters help to solve that issue of long waiting time. Some staff can be quite rude.

  • Stayed: December 2013, travelled with family
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Thank WeiyeeYeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 17 December 2013

Dear WeiyeeYeoh,

Thank you for your review during your recent visit at The Venetian Macao Resort Hotel.
We are delighted to know that you had a wonderful stay at the hotel recently and enjoyed our services and facilities. Thank you for complementing our spacious suite room.
We appreciate you took the time to share with us your comments on our baggage service, as this is the best way for us to know which are our areas of opportunity. Every feedback encourages all of us to keep up with the good performance and to fight for improvement.
It is disappointing to know the attitude from some of our staff. We assure you that these are not the Venetian standards of service and we will certainly address the shortfalls to keep continuous improvement on our services.
We are definitely looking forward to welcoming you back again in the near future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 14 December 2013

The hotel is massive, so large it's easy to get lost in and it is a long walk from place to place. The rooms are similarly large, almost comically so. But that is typical for Macau, and it is a pleasant stay, if the Macau/gaming experience is what you are looking for. The attached mall is extensive with many shops and restaurants. There isn't much to do in the Cotai strip where the hotel is located besides gambling, so a short taxi ride over to the other side is needed for local shops and so on.

  • Stayed: December 2013, travelled on business
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Thank ajuniaxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 17 December 2013

Dear SJX,

Thank you for your review during your recent stay at The Venetian Macao Resort Hotel.
We are delighted to read that you had a lovely time and enjoy all our services and facilities, especially our casino and Grand Canal Shoppes featuring high-end brands and restaurants.
As you mentioned, we are located in the center of Cotai Strip area and it takes only 15 minutes’ drive away to Macau City Center.
On your next visit, the best way to explore the city is to enjoy our local sightseeing Macao Discovery Tour, covering World Heritage, cultural historic sights and famous location.
We all look forward to welcoming you back and once again to meet your expectations.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Spa Hotel in Macau
#9 Business Hotel in Macau
#11 Family Hotel in Macau
#13 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range: $203 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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