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Ataushivd915
Nara, Japan

Excellent experience

Review of Wynn Macau
5.0 of 5 bubblesReviewed 25 May 2023
The whole service was just amazing. The staffs at the front desk were friendly and attentive. Surely my stay with my friends became unforgettable. Also we tried the breakfast buffet at y ohh hotel! Also great. Thank you Wynn!
Date of stay: May 2023
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Operations, Other at Wynn Macau, responded to this review
Responded 29 May 2023
Dear Valued guest,

We genuinely feel privileged to read your kind comments about your recent experience at Wynn Macau. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception.

Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon.

Clive Cheng
Senior Vice President - Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 May 2023

Mizumi restaurant chef osam iwasaki's sushi is the best sushi you can eat in Hong Kong and Macau.

Even in Japan, you can't eat such delicious sushi

It is a great surprise to be able to eat such delicious food in Macau.

Sushi lovers must eat..

Date of stay: May 2023
Thank Tokyohappysmile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Operations, Other at Wynn Macau, responded to this reviewResponded 9 May 2023

Dear Valued guest,

Thank you for sharing your review with us!

We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence.

We hope to welcome you back for another stay in the very near future!

Yours sincerely,

Clive Cheng
Senior Vice President - Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2023

I had an incredible experience this weekend at Wynn Macau! Front Office’s Kiara and Jenny kindly guided me and let me quickly understand the entire luxury resort. Kiara is the best hospitality staff I have ever seen. Regardless of her speech, appearance and smiling, she is real and professional. I feel her strong love for service, I am very excited to meet such high-quality service agent at Wynn! This trip at Wynn Macau really brought me too many surprises, and I will definitely choose to stay at Wynn again when I come back to Macau.

Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Leung A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Operations, Other at Wynn Macau, responded to this reviewResponded 24 April 2023

Dear Valued guest,

We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence.

We hope to welcome you back for another stay in the very near future!

Clive Cheng
Senior Vice President - Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2023

The staff is nice and considerate. The room is excellent and comfy and the services are comprehensive. Since it is my birthday during my stay, they help me decorate the room and the decoration is perfect.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Natalie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Operations, Other at Wynn Macau, responded to this reviewResponded 3 April 2023

Dear Valued guest,

Thank you for selecting Wynn Macau for your Birthday.

We are pleased that you had a wonderful time celebrating this joyous occasion.

We look forward to welcoming you back for many more memorable moments to come.

Yours sincerely,

Clive Cheng
Senior Vice President - Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2023

Most of the services are good, room facility are well maintained and cozy environment makes the stay enjoyable.
However, there is a ridiculous and non-sense arrangement.
Two towers are in one complex but the only indoor path connecting is in the casino, this means children under 21 do not deserve to travel between two towers inside and need to go outside and walk around the buildings even if it is raining.
In addition about the said path, the taxi drop me off at Encore but I was told my room is located at Wynn tower after check-in, when I tried to go though the casino with luggage since outside was raining, the red suit staff seem unfriendly and scold us to wait until somebody come to pick us up, Wait, What? if you don't want any people with luggage in your casino, make a route without the casino.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jeffchao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Operations, Other at Wynn Macau, responded to this reviewResponded 29 March 2023

Dear valued guest,

Thank you for taking the time to share your feedback, which is very valuable to us as we strive to delight all of our guests.

Please allow us to apologize sincerely for the unpleasant experience you have encountered during your recent visit with us. At Wynn Macau, we take great pride in our warm service and our sincere hospitality. We appreciate you bringing this to our attention, as it helps us to ensure we continually improve ourselves.

Once again, please accept our wholehearted apologies and we hope you will give us another chance to regain your trust in our service in the near future.

Yours sincerely,

Clive Cheng
Senior Vice President – Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2023 via mobile

Check in was smooth and Victoria at the Front Desk was polite & helpful. Luckily 2 couples of our group were randomly upgraded to 1 bedroom suite which made our stay more memorable

The suite was spacious and clean. We enjoyed very much with our friends.

Breakfast at the Espanade was also good. Staff were nice. Seats were comfortably set. The bread collection was impressive, with blueberry brioche, salted egg croissants, etc. which were seldom seen in other hotels. Better if an oven can be offered for guests who like them warm. Caffe latte was good too.

Friends who visited the casino were happy with the service and setting.

We don't have time this visit but will surely try Wynn Spa next time. Prices reasonable and easy to access though full quickly over weekends.

Needed to queue and wait for checkout, as it's Sunday. Staff was polite and helpful. May be easier if queue lines are set with poles, as some guests did not follow the queue.

Overall a great stay at Wynn Macau. Will return. Highly recommended.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank ValrhonaHongKong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Operations, Other at Wynn Macau, responded to this reviewResponded 8 March 2023

Dear Valued guest,

We are pleased to read that you enjoyed your stay with us. Your kind feedback is highly appreciated and will certainly be shared with our colleagues.

Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one.

We hope to welcome you back in the near future.


Yours sincerely,

Clive Cheng
Senior Vice President - Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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