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“We expected more from a Four Seasons dining venue”

Windows Restaurant (Four Seasons Hotel Macao)
Ranked #129 of 885 Restaurants in Macau
Certificate of Excellence
Cuisines: Fusion
Description: The ideal place to see and be seen or the perfect spot for an informal meeting, Windows at Four Seasons Hotel Macao, Cotai Strip, offers a leisurely atmosphere for enjoying a morning coffee, light lunch, afternoon tea or relaxing drink. The elegant tradition of afternoon tea is served up daily. A wide selection of teas may be complemented by a variety of cakes and pastries.
Restaurant details
Description: The ideal place to see and be seen or the perfect spot for an informal meeting, Windows at Four Seasons Hotel Macao, Cotai Strip, offers a leisurely atmosphere for enjoying a morning coffee, light lunch, afternoon tea or relaxing drink. The elegant tradition of afternoon tea is served up daily. A wide selection of teas may be complemented by a variety of cakes and pastries.
Reviewed 6 April 2018

Windows is a lobby lounge and dining venue at the Four Seasons Macau on the Cotai Strip. They offer all day snacks, light bites and afternoon-tea as well as tastefully decorated environs. Opening hours are 10.30 to 10.30pm.

We recently stopped by for lunch and didn't find Windows to measure up to expectations we have for Four Seasons venue. Decor and ambience was very good, just want we expect. However, we found kitchen execution to be off and staff to be ill-trained and awkward during our lunch.

We ordered a pizzetta. Crust was just fine but goat cheese not melted enough being a mix of soft and solid. Arugula was a bit sad to look at, leaving us disappointed with the preparation and appearance of the meal (see pictures). It must be said however, that It did taste ok. We also tried the Wagyu burger ordered medium rare. Burger was served rare and a bit cold to the touch. This was very surprising and would have been something many would likely have had to send back to the kitchen. In our case, we are ok to eat rare burgers and when prepared with quality beef, which was the case here. The burger was good, it was simply not prepared correct to medium rare temperature.

We were surprised that Windows missed the mark in the kitchen as much as they did. Unfortunately, service was not up to the Four Seasons standard either. Orders were delivered in a strange sequence. Pizzetta first, table bread second and burger third. Bread was served with frozen, rock-solid butter. The pizzetta was clumsily placed on top of the sliver ware, making a bit of a mess of the place setting by a nervous staff member.

In the end, the food wasn't that bad but we expected better execution and presentation. As for the service, that was just strange. We would not have been happy with the kitchen nor staff performance had this been the Lobby Lounge, Blue Bar or restaurants at the Four Seasons in Hong Kong and found it difficult to be satisfied with our experience here at Windows in Macau. Hopefully they were just having a really rough day as visitors should expect more when dining at Four Seasons venues.

    • Value
    • Service
    • Food
Thank BradJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar A, Manager at Windows Restaurant (Four Seasons Hotel Macao), responded to this reviewResponded 19 April 2018

Dear BradJill,

Thank you for taking the time to review your recent experience at Windows Restaurant.

We are sorry to hear that the lunch at Windows didn't meet your expectations.

I would appreciate if you could share some more feedback with me on oscar.abril@fourseasons.com

Thank you once again for your valuable feedback and I will make sure to share this with the Windows Restaurant Team.

With Kind Regards

Oscar Abril Bonthuis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (52)
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6 - 10 of 52 reviews

Reviewed 7 February 2018 via mobile

My girlfriend and I just visited Windows Restaurant in Four Seasons in Macau! We found the restaurant randomly on TripAdvisor when we searched for a cafe place but found out it’s a really nice place to have some quality food! The very kind server suggested us to try the Portuguese tapas as starter! We ordered some seafood tapas and they taste all delicious, especially the octopus salad!!! The highlight definitely was the main dish!!! The best tacos I’ve ever had! The tacos comes with bbq pork ribs, jalapeños, guacamole salsa, onion, coleslaw and some great sauces!
Really value for money !!! A must visit in Macau!!!

1  Thank thomas j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

I have visited Windows restaurant for tea and loved it. The tea, the biscuits and the chocolates were great. The staff is super caring and friendly.

Thank Aninhasmaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017

We had a light dinner and the taste was fantastic. Very nice and engaging staff! My wife and me had the pork rib tacos.

Thank Sacha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

Been to windows resaturant at lobby level after a short trips with friends.. the lobby and reception was crowded..one of the employee greated us and said give us 20 min, however we were left unattended for 30 min, got table after 45 min.. the food was good however it could have been better specially honey glazed chicken.. desset selection was good... service was good but could have been better.. overall experience was average may be because it was crowded...

Thank jdjohnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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