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Acromy

Nice Room but need some touch up

4.0 of 5 bubblesReviewed 17 Oct 2012
I had a nice holiday in this hotel for one night with my girl friend, yet something was not good enough as we expected.

We booked the Okura deluxe room for one night in this early October, hoping to have a nice experience in this luxurious Japan-style hotel.
We are well served by the front office staff. Soon we access to the lounge for an afternoon tea. Sadly, the food over there was not hot, hardly say it is warm either.

Talking about the room, the bathroom was perfect, i think the hotel could make use of this to promote their rooms ;)
Talking about the room fixture, i had a loose cupboard door and noisy air con to accompany me. I was force to turn the air con to low fan in order to avoid the high frequency noise from the air con. Not sure if this was the hotel 'environmental policy' against their guests. As for the loose door, i dare not to use the dvd player as i do not want to damage the loosed door, or else things might get worse.

Upon check out, i mentioned these problems to the staff at the lounge. Hopefully, the staff in the lounge was aware of that and they will do something to make the next guest staying in that room feel comfortable.

Overall the stay was fine, but this is not what i expected for a room worth three thousand dollars a night in an executive floor. Perhaps the engineers should do something more to ensure the rooms are in good condition.
Date of stay: October 2012
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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OkuraMacau, Manager at Hotel Okura Macau, responded to this review
Responded 22 Oct 2012
Dear Acromy,

Thank you for staying in Hotel Okura Macau and we appreciate your suggestions and supports. Your comments are very important for us; we have passed your comments to the concerned department and follow up.

Please kindly accept our sincere apologies for your unfavorable experience. We are actively working to improve the facility effectiveness. We hope to have the pleasure of welcoming you back to Hotel Okura Macau to replace the negative impression with a more positive one in the near future.

Best regards,
Hotel Management
Hotel Okura Macau
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,629)
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1,165 - 1,170 of 2,629 reviews
Reviewed 8 October 2012

Stayed at the hotel for 3 nights (Tuesday-Thursday) in September. The hotel was not crowded during my stay. Friendly and professional service, beautiful room with nice in-room amenities (dvd player, safe, extensive toiletries, etc). Their in-room dining menu was ok (not much of selections), and I found it odd that there was no breakfast set menu I could pre-order the night before. However, there are plenty of restaurants of various kinds of food, and shops all within the hotel. FANTASTIC pool facilities, esp. for family with kids. And their comp. Wifi connection worked fine for me.
Hotel also offers complimentary shuttle services to various parts of Macau, although return shuttle trips may be 'tricky' in some places. Cabs are usually available at the Galaxy Hotel entrance, about 2 mins walk from Okura lobby.
Personally, it's a great hotel for business, family and friends. I would definitely stay here again.

Room tip: High floors, NON-smoking room facing the pool areas
Date of stay: September 2012
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank StephThegal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OkuraMacau, Manager at Hotel Okura Macau, responded to this reviewResponded 22 October 2012

Dear StephanieO1,

Thank you for choosing Hotel Okura Macau and we appreciate your suggestions and supports. Your comments are important to us as it is feedback like yours that encourages our staff to strive for better service and quality.

Thank you for your valuable support. We look forward to welcoming you back to Hotel Okura Macau in the near future.

Best regards,
Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2012

I just returned from a 2-night stay at this hotel. I have nothing but the best memory from this hotel. Staff service is very prompt and efficient. They'll go all out to do everything just right for you. The room and bathroom are big, clean and comfortable. I feel so pampered staying there. I'll be back to stay with them again soon.

Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank XdremzX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OkuraMacau, Manager at Hotel Okura Macau, responded to this reviewResponded 22 October 2012

Dear XdremzX,

Thank you for staying in Hotel Okura Macau and we are delighted that you had an enjoyable stay with us. It is always gratifying to hear our guests appreciate our hotel facilities and service. Invaluable feedback like yours encourages our staff to strive for better service and objects standard and quality.

Thank you for your kind support. We look forward to welcoming you back to Hotel Okura Macau in the near future.

Best regards,

Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2012

We stayed at the Hotel Okura in a suite end-September 2012. The hotel is attached to the Galaxy Casino. Service was very good, although like all hotels in Macau not perfect as they struggle to recruit enough experienced staff. The room was excellent and had a fabulous bath and Japanese heated toilets (which we always appreciate). The food at the restaurants was also good quality and service very attentive. The room was good for pleasure and business as there were plenty of elctrical outlets and wireless worked well. I would stay there again.

Date of stay: September 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MHuddart
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OkuraMacau, Manager at Hotel Okura Macau, responded to this reviewResponded 22 October 2012

Dear MHuddart,

Thank you for staying in Hotel Okura Macau and we are delighted that you had an enjoyable stay with us. It is always gratifying to hear our guests appreciate our hotel facilities and service. It is feedback like yours that encourages our staff to strive for better service and objects standard and quality.

Thank you for your valuable support. We look forward to welcoming you back to Hotel Okura Macau in the near future.

Best regards,

Hotel Management
Hotel Okura Macau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2012

Hotel Okura is an excellent hotel. I can only guess that the negative reviews come from people who don't travel much. We had a great check in experience especially given our arrival was after 11pm. This was a big plus as we had travelled 24hrs from the US east coast. The gentleman at the front desk explained our club level service and gave us a letter further explaining the service.

We stayed in a suite on the 27th floor, corner room great views. The two room suite had a great living area and small kitchen set up. The bedroom was spacious with plenty of closet room. We were packed for a 10 day journey and had plenty of room to store our belongings.

The bathroom had everything. Shower with steam room option, extra large soaking tub and sauna with tinted window for a view outside. Two large sinks and great storage space for toiletries. The WC was incredible Toto washlet toilet with auto lift/flush/close and heated seat. [ I know the name because I've got to have one for my house now]. I've stayed in over 50 4star and 5star hotels around the world and hands down this was one of the top 5 bathrooms.

The beds where really comfortable, and the turn down service added an extra touch, slippers at the side of the etc......

Only room negative was we needed a few extra power outlets as we had 6 items that needed charging every night and not enough available outlets.

The club level breakfast was great far more than most places and well worth it. There were at least 50 items on offer for breakfast. [A review below states that breakfast was bad, but I'm thinking this is a person who has never been to NYC, LA, or London and seen a really bad breakfast.] Several daily papers available each day we arrived for breakfast.

We ate at several restaurants within the complex, Thai, Indian and Chinese, all really good. Our favorite was having sushi at Sakezuki Sake Bar after having the sake tasting experience. We got a real education on sake from Timothy [Chen, Chien Wei] our sake expert. One of our best nights out!!! We each tasted 5 sakes and learned the differences, and then ordered dinner at the bar to try on our new knowledge.

The Galaxy complex is nice and very new. Even though we knew very limited Chinese it was very easy to get around. In the casino all the machines have an English option, most times it was under the Australian flag button. [I had read many gaming reviews and no one mentioned this] The table games are the same in any language. The casino was a nice size with many tables and machines. One bonus was not having to walk through the casino to get everywhere, which is normally the layout in Vegas.

The Galaxy had a great shuttle bus service taking you to 10 different places on either part of Macau, including a stop near the old city. We took the shuttle to and from the Macau Ferry Terminal and never waited more than 10 minutes on either side. Though it was right next door we took the shuttle to the Venetian as right next door is still a 10 min walk in the blazing heat.

We had a great massage experience at the Banyan Tree Spa. The service was excellent, the treatment rooms where first class, and every detail was covered. It was a very peaceful environment.

The pool deck was really cool, lots of space and a separate adult area as well. Plenty of bench areas for a quiet sit as well.

I can only imagine the negative reviews had something the do with the reviewers. This place was amazing. If you are looking for a place to stay in Macau try Hotel Okura. We travelled to Hong Kong several times while staying in Macau, and were always happy to return to Okura after the hustle and bustle of the big city.
******* Big Travel Tip******* Exchange money at the casino, the rate is far better than the airport. At the casino the rate was $1USD = HK7.75 at the airport it was $1USD = HK6.89 big difference

Room tip: Choose higher floor for better views. Choose outside facing room if you dont want the pool deck view. We requested higher floor at the time of booking.
Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gerard M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OkuraMacau, Manager at Hotel Okura Macau, responded to this reviewResponded 3 October 2012

Dear G M,

We would like to express our gratitude for staying with us. It was indeed our pleasure to welcome you in Macau here. We are glad to hear that you had an enjoyable getaway with us. It is also the continuous support like yours always encouraging us to strive for a better service level in a new chapter.

Best regards,
Hotel Management
Hotel Okura Macau

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Reviewed 19 September 2012

I booked this hotel for a family WE and I found the place very enjoyable, especially the swimming pool! Huge pool with waves, sandy beach where chlidren can play... the only drawback is that it gets very crowded in the afternoon. No more sits available to leave your bag and your towel. The room by itself is modern and nice. I really like to huge bathroom very well equiped. Transportation is also well organized: several complimentary shuttles to go to the Venitian, the City of dreams or to the old town. An area of improvment will be the breakfast as the choice of food is limited and not the usual quality you get in Macao. Anyway I may still go back there next time.

Date of stay: September 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChrisouHK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OkuraMacau, Manager at Hotel Okura Macau, responded to this reviewResponded 3 October 2012

Dear RoxaneParis,

We are delighted to hear that you had an enjoyable stay at the Hotel Okura Macau. We will pass your concern to related department. We greatly appreciate and thank you for your comment.

Best regards,
Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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