We ordered this room when it was written that there is air condition at the appartment.
I also cancelled another invatation from booking in casa lumbarda on lugano lake because it did not include air condition. I called simone as we came and saw there was no air condition and he said oh i will see what I can do, then he never came back to me.. called a few times. as i understand he does not live close, and probably for that reason we waited for check in for at list 20 minutes. now when i enter his appartment site , it is not written .include air condition,but beleive me it was written before on thenet, he just updated his site probably,
well it was so hot in the period we stayed that it ruined our vacation , not to mention we payed 800 euro which is a lot of money for us. Me and my family was very upset , this is so unfair , it is like steeling from someone. moreover the place is not clean, nor the sofa, bath ect,,
if pictures needed i will add.
it is cheating and just when people come to their dream vacation.Sorry but never want to order from holliday letting until proven help at this situation.wi fi is very slow.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|