This resort is spectacular! .The nicest resort we have stayed at. We had ocean front rooms rooms and they are beautiful.
We just spent 10 days for a group of 4 and we all really enjoyed ourselves The staff are so friendly and helpful, from the Animation staff, Laura, Karen ,Andy, Edar,Leslie and Ivan. The servers ...Asael, Leticia, Javier,Lucero, Abel and Dofino, and Adriana, Santiago , Octaveo. Chef Olivia checked with us all the time about the quality of the meals...and they were wonderful.
The only problem we encountered was with the butlers.They were rarely around, it is the concierges who do all the work. We had one special request of the butlers, which we asked for the day we arrived and needed 5 days later. We had to keep following up with staff to see if they could accommodate us and although it did eventually get done it was all last minute and completely unorganized. Very disappointing.
I'm not sure why the hotel puts such emphasis on the butler experience, as it was completely unsatisfactory.More
- Free Parking
- Breakfast included