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Reviewed 15 January 2013

11 family members travelled to Mexico to start a New Year. Our mother passed away in February 2012 and her wish was that we would be strong and enjoy life together. We decidied to start the New Year 2013 together in Mexico where the world was to have ended.

The view was breath taking and this is what post cards are made of. The facilities, the butlers (Victor), the maids, the recreational representatives (Edwardo,Abraham, Carmen) were courteous, entertaining, competitive, caring and your demand was there delight. The shows in the evening were some of the best we have seen. The only small complaint was that the food although there were numerous choices was maybe too fancy for our family liking but we never ever went hungry. The rides in the golf carts (thanks Noel), the bubble bath with rose petals, the sound of laughter and the warm breeze as the waves rolled on shore as attempts to ride the boogie board one more time was made, and the release of white balloons toped off with fireworks at midnight on New Years Eve will always be a memory. To have eleven people of all ages be entertained and to add that we were all family and never had a disagreement that is a miracle and this is what made the Iberostar Grand Hotel everything we wanted it to be. Memories forever. Thank you.

  • Stayed: December 2012, travelled with family
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Review collected in partnership with Iberostar
9  Thank sandibest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 22 January 2013

Dear Guest,

We take this opportunity to thank you for the review you have written for the benefit of the Tripadvisor community.

Your beautiful words about your mother’s wish and how all your expectations were met are very moving.

It is an immense pleasure to have a guest such as yourself speak in such high regard for our Hotel. We thank you for your support and above all your recommendation. It makes our team proud and motivated to always go the extra mile.

We look forward to hosting you again to the Iberostar Grand Paraiso: your home away from home.

Best regards,
Quality Manager
Iberostar Mexico

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Reviewed 14 January 2013

Arrival at Cancun airport went very smooth. Lomas airport transfer was very good. We made 2 stops on the way. Arrived at hotel about 1:00 rooms were ready, however, our room getting tripping a breaker so no electricity. Had to move, but the room they gave us is the only room on the whole property with a walk off the patio to the beach. When booking an oceanfront room, request room 7011. Huge patio, with gate right out to ocean. I am going to just list some of the pros and cons:
Pro:
1. Concierge very helpful in securing dinner reservations
2. Medical center fantastic. My husband had a kidney stone, and they assisted in getting us to the hospital in Cancun
3. Lomas rep came to hospital and stayed with us and assisted in translating medical terms and billing
3. Food was very good in the buffets. Japanese had little bugs on our hibachi table, food was so so. Steak house not very good. Italian was our favorite
4. Golf carts readily available to take us all over the property

Cons:
1. At check in, we advised we had a coupon for 300.00 resort credit that included 100.00 for spa. Booked spa treatment and was told we could not use credit toward specials, so ok, we agreed to full price so we could use our credt. When checking out, we were told we could not use credit because we did not book direct with hotel, and they would not reduce the price to the special being offered.
2. Electricity in room is on a motion sensor, While taking a shower, our elcecticity would turn off. If in the bathroom too long, the electricity would turn off. While sleeping, the electricity would turn off. Very frustrating.

If they had honored the coupon and the electricity didnt keep going off, I would have given 5 star revies.

Room Tip: Ask for room 7011 1st floor oceanfront next to concierge station. Close enough to wi fi lobby that we were able to access it in our room
  • Stayed: December 2012, travelled as a couple
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7  Thank paraclete58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 22 January 2013

Dear Guest,

We highly appreciate that you took your precious time to write a detailed review.

Both your positive and negative comments have been forwarded to the responsible managers. Kindly allow us to apologize for the inconveniences you have experienced during your stay.

It would be a pleasure for us to welcome you back and provide you with a great stay and show you that we have improved our service.

Best regards,
Quality Manager
Iberostar Mexico

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Reviewed 14 January 2013

My wife is a travel agent. We have been to Mexico over a dozen times. Go to this resort. It is one of the nicest we're ever seen. The food was terrific. Lobster every day, and then some. Eight different types of beer alone. Service was great. People friendly. Balconies private. Rooms spacious and spotless. Beach was beautiful. Pools fantastic. Check in awesome. Overall property, stunning. If you want details, Facebook me.... Jeff Kartye, Canada.....

  • Stayed: January 2013
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9  Thank jeffrey k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 22 January 2013

Dear Guest,

Thank you for taking the time to share with us your review and also for choosing Iberostar Grand Paraíso as your vacation spot. We sincerely appreciate your positive comments.

We are thrilled to know that you and your wife had a great stay and that our staff provided a good service by being helpful and friendly. It is good to know that you enjoyed our surroundings and your mention of us being one of the nicest resorts that you had ever seen 

We look forward to welcoming you back so you can have an unforgettable experience.

Best regards,

Quality Manager
Iberostar Mexico

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Reviewed 12 January 2013

I just return from a one week trip to Iberostar grand hotel paraiso as a solo traveveller and I had an amazing week. I had travelled by myself before but this time was the best . All thanks to the great staff everywhere. The room was great, the hotel is beautiful , the food is excellent too. What did the big difference was the staff. Everybody from the lobby , the waiter and especially the entertainment teem who were always friendly and never bothering. A special thanks to them all and especially Carmen , Augustin , Eduardo and Isabella. This will be the factor that will incite me to go back to this hotel in the future

  • Stayed: January 2013, travelled solo
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9  Thank nadiarobg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 18 January 2013

Dear Guest,

Thank you very much for your valuable feedback on Tripadvisor and for choosing Iberostar Grand Paraiso for your recent stay.

We are delighted to hear that you had an unforgettable experience with us and we will pass on the message to the team. We thank you for your recommendations and look forward to welcoming you back!

Best regards,

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Reviewed 11 January 2013

My daughter was turning 40 and decided she would like to invite my husband and myself to join her husband & her on a get-a-way to celebrate. She was looking for a 4 or 5 star hotel perhaps in Aruba, but had heard from someone what a great place the Grand was. We are so glad we took that person's advice. The vacation could not have been more 'Grand'.
The hotel is beautiful, the rooms large and inviting and the staff could not have been nicer.
The food was great...so much choice at every meal and the wait staff could not do enough for us. Many thanks to Hugo, Theodore, Karen, Olivia and all those whose names I have forgotten.
The beach was so inviting...lots of seating...and lots of attention from our waiter, Reyes, who happily brought us our ice buckets of Corona. The pool and it's staff...also amazing.
The hotel was full when we checked in, but later in the week our daughter was offered an upgraded room on the beach because of the special birthday. She gratefully declined, but was surprised with a bottle of champagne to celebrate.
We could not have been more pleased with our choice and we are certain we will be back to this hotel soon. Thank you to all the staff for making this one of the best vacations ever!!

  • Stayed: December 2012, travelled with family
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Review collected in partnership with Iberostar
7  Thank TheOldFOLKS_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 18 January 2013

Dear Guest,

Thank you very much for staying at the Iberostar Grand Paraiso and for writing your kind review on Tripadvisor. We are very happy to read that you enjoyed your recent stay!

Thank you also for your compliments – our whole team really appreciates them. We aim for service excellence so it is very rewarding to know we exceeded your expectations.

It would be a pleasure for us to contribute to your positive travel experiences in the future too.

Best regards,

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