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“This has been the best iberostar yet”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 4 March 2012

We started our trip at the iberostar maya and upgraded to the grand for the last week of our trip, the maya was excellent but the grand was over the top. We were in building 73 which is close to the indoor pool and a short walk to the main pool. It is fairly quiet and laid back compared to the maya most likely because it`s an adults only hotel. The whole resort is spotless and I thought the food was great.The cook that made the caeser salad at the lunch buffet really stood out for us. The buffets had alot of choices and the specialty restaurants were for the most part were good, I didn`t feel the japanese restaurant had any atmosphere (usually the cook will try and entertain you with his cooking skills). The group we were travelling with thought the seafood was great. We didn`t see to many shows as they started at 10 pm.The waitresses around the pool are always checking on you to make to see if you need something. I thought the beds were very comfortable and the stocked mini fridge was nice after a hot day in the sun.The internet in your room was handy and they also have computers up in the library. We have stayed at quite a few iberostar resorts and they haven`t let us down yet

Room Tip: If you are travelling with some one with limited mobilty,access to elevators is quite easy and they...
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  • Stayed: February 2012, travelled with friends
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3  Thank AlbertaSnowball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this reviewResponded 10 March 2012

Dear Guest:

We appreciate that you took the time to provide a review of your trip. We would like to thank you very much for your kind compliments which are encouraging us to keep working hard.

The Grand makes the difference and we are grateful to know you notice that.

We look forward to welcoming you again in the near future.

Best Regards,

Quality manager - Iberostar Mexico

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3,546 - 3,550 of 6,031 reviews

Reviewed 3 March 2012

The views, the rooms, the pools, the beach-all wonderful! I felt as though the food though could use some help-no fresh fish, or authentic mexican...very disappointing at a resort of this quality!

Room Tip: Ask for a pool/beach view!
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  • Stayed: February 2012, travelled on business
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4  Thank gess2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

We stayed here Feb 21-27, 2012 and loved everything! We stayed at the Iberostar Grand Rose Hall last year in Jamaica and loved that too but this place is bigger and I like the set up better.
Resort and rooms: The resort was very clean and very impressive. Everything is large and grand! You are in Mexico but the resort is built with an Italian theme. The rooms were clean and spacious. We stayed in building 74 and had a view of the jungle. I didn't especially care for this but I didn't want to switch and we were hardly in our room anyway. It is $80 to $120 more to stay in the ocean front rooms (building 70 and 71). If we stay next time, I might ask for a free upgrade. I would have liked to be in building 72 or closer to the tranquility pool in building 74. Building 72 and 73 have a view of the other hotels and the indoor pool. I slept great on these wonderful beds. There is an assortment of pillows to choose from too. They keep the bar fully stocked in your room.
Pools: The main pool is the biggest I have seen! It takes quite an effort to swim the full length without resting. There are 4 large hot tubs surrounding the pool and sometimes they aren't very warn and other times they are so hot it takes awhile to get used to it. We loved playing pool volleyball at 4:00 and then having drinks and getting to know people in the hot tubs. If you don't go with any other couples and want to meet people, this is the way to do it!
I really liked the tranquility pool with the two large hot tubs on either end of it. This is a nice place if you want to sleep and really get away from activity as they do not play loud music or have any noisy activities.
There is a large indoor pool with two hot tubs that we enjoyed in the late afternoon. The exercise room is right off of this pool and the spa area is here too.
Staff: The Star Friends are very friendly and make a point of talking to you and remember your name. We played volleyball and participated in a lot of activities so we were around them a lot. They are amazing kids! Augustine and Eger were especially friendly and I miss them! Waiters and waitresses were great as well and our concierge and butlers! We noticed there were less staff on Saturday and Sunday but there were fewer guests around too. We had to get up and get our own drinks frequently on these days but that was fine because I needed to get my lazy butt up and do something!
Beach: The beach in front of the Grand was large and spacious. There are rocks in the ocean in front of the 71 building. The number 70 building had more activities going on during the day, like volleyball.
Food: I had the best steaks at the Gourmet restaurant! The seasoning was perfect and they were so tender! We ate at the Surf and Turf and I had a great steak here too. I called ahead and made reservations at a restaurant the first night. It was nice to have a sit down meal the first night there. We also ate at the Italian restaurant and I would highly recommend the Minestrone soup! My husband and I ordered off the menu at lunch and loved the chicken and steak fajitas! The buffets had a lot to choose from. Somethings weren't so good but I always found something I liked. You have to try the guacamole and chips! I had it with every noon meal! One day they grilled up by the main buffet and I heard the lobster tails were wonderful! We enjoyed the Mexican buffet and the Mariachi band on Sunday night!
Entertainment: The Rock show was very good. I also enjoyed the Mexican night. I didn't care for the Mayan culture night though. It was kind of boring. We didn't go to any other shows.
Excursion: We did the Extreme Mayan Adventure tour which included zip lining, cenote jumping and 4 wheeling. The zip lining was lame. Jumping into the cenote was awesome. The 4 wheel trip was rough and dirty. I had a great time though. The staff was exceptional on the trip! Very genuine!
I have one complaint. The computer keyboards were messed up! On one of them, the Y and V were mixed up. It was next to impossible to find the @ symbol! I guess you need to push alt 64. Pay the extra money to AT&T and get e-mail on your smart phone!
I would definitely come back to this resort! I can't express what a wonderful trip this was!

Room Tip: Building 70 and 71 are oceanfront but cost $80 to $120 more. Building 72 has a view of the tranquil...
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  • Stayed: February 2012, travelled as a couple
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8  Thank kctherat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this reviewResponded 2 March 2012

Dear Guest:

Thank you for your detailed review which you have shared with other travelers on this site. We appreciate that you took the time to generously comment the Restaurants, and rate your food choices. We are also pleased to learn that you had enjoyable excursions and had been satisfied with our service, staff, nightly live entertainment and daily activities.

Please do not hesitate to return, we look forward to welcoming you again in the near future.

With warm regards,

Quality manager - Iberostar Mexico

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Reviewed 2 March 2012

We had an ocean front room which was beautiful, quiet and cozy. in the afternoon we could hear a lot of furniture moving overhead which could distract from an afternoon nap. The bed was wonderful as was the swing on the balcony. The TV was very old.

The food at the buffets was OK - pretty well what I expected. The food at the Italian restaurant was very good and the service first rate. We also had a very good steak at Toni's. The Japanese restaurant was average. Service at the buffets and restaurants was excellent and we never waited more than a minute for someone to take care of us. Special thanks to Patterson who worked the buffets and Caesar at the Italian restaurant. We had room service for breakfast a few days and it was good.

If you wanted a beachfront chair you had to get up early to reserve one. I find this ridiculous. Also the chairs were old and many had no padding or very thin padding which I found very uncomfortable. We loved the quiet pool although some of the guests ignored the 'quiet' sign. None of the many hot tubs were working properly which was a huge disappointment. Some of the bottom jets were working but none of the side jets.

I lost a pair of very expensive sunglasses and filled out a report assuming I would never see them again. The next day a staffer found them and they were returned to me - a miracle. This is the kind of service you can expect at this place.

Our concierge and butler - Raul and Alberto - were just wonderful. They made my husband's birthday extra special.

Unfortunately my husband became ill on this trip (nothing to do with his stay at the resort). The staff went out of their way to help my husband get to the clinic, wait there for him, etc.

There are always areas that could be improved, as outlined above, but the staff make this place exceptional. We stayed at Le Blanc last year and while it was very nice we liked it here better. The staff were so genuine, helpful and friendly that you never want to leave.

Any questions feel free to contact me.

Room Tip: An ocean front room is pure heaven
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  • Stayed: February 2012, travelled as a couple
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3  Thank nanbik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

Our travel agent (Todd Russell, Always About Travel, Big Canoe Ga.) recommended the Iberostar to us a couple of years ago for our annual anniversary trip to warmer climates. This was our 1st experience with an all inclusive resort. It turned out to be a GREAT experience. So much so, we returned the following year.

Upon arrival, you are greeted by one of the hotel staff who takes care of obtaining the room keys, loads you luggage onto an electric cart and escorts you to your room. All check in is done by your butler who does this in the comfort of your room. They also ask you what you would like in your room refrigerator, which is replenished daily, and any other special requests. There is also a concierge for the building that will coordinate reservations at the specialty restaurants and any other request you may have.

The Iberostar Grand is an adults only hotel and offers a variety of activities. There is a tranquility pool that looks like the garden of Eden. It is surrounded by covered cabanas and offers a nice quiet place to relax and unwind. There is always some sort of activity going on at the mail pool and there is also a spa, with a heated indoor pool, exercise room and massage facilities. Staying at the Grand entitles you to partake of any of the restaurants or facilities of the other family hotels in the complex.

I would highly recommend this resort to anyone looking to get away from it all and wanting to be waited on hand and foot for the entire time you are there. Everyone we met on the resort staff, from guest services to ground maintenance personnel, were friendly and always greeted you with a smile.

Room Tip: All of the rooms are excellent but we prefer the ocean side rooms. For a little extra, you can get...
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  • Stayed: January 2012, travelled as a couple
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4  Thank Lees46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Grand Hotel Paraiso, responded to this reviewResponded 5 March 2012

Dear Guest:

Thank you so much for choosing our resort as your destination of choice for your Annual Anniversary stay. It was a pleasure to have had you and be able to share in such a special occasion. It is indeed rewarding to see your positive reviews of our services, facilities, activities and staff in general. Please do not hesitate in returning soon as we would be grateful for the opportunity to welcome you again.

Kindest Regards,

Quality manager - Iberostar Mexico.

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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
Price Range: $528 - $1,350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya

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