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“What a beautiful place to stay”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 21 August 2017

From entering the reception area you where put at ease nothing was too much trouble the room was excellent surroundings excellent food and choices of drinks excellent will be back next year for our wedding anniversary

Room Tip: Don't change anything next time I will book a swim up room
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Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
2  Thank graham e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 22 August 2017

Hola!

Dear graham e,

Thank you for the positive feedback.

It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people.

If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch.

Remain at your service,

Gabriel Bonilla
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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541 - 545 of 10,500 reviews

Reviewed 21 August 2017

Most reviews go on a bit so I'll try and be concise.
Resort - Immaculately presented and visually stunning. Sparkling clean (including the public toilets)
Restaurant food was very good indeed, excellent quality and good service.
Accommodation - We didn't spend much time in the rooms (only to sleep) so for us the rooms were absolutely fine - clean, good air conditioning and comfortable beds.
What made the Holiday for us was the fact that although the resort is large, it isn't bustling with people, noisy or crowded which was just what we wanted.
The staff also made our holiday, (Wilberth, Juan, Margarita, Jesus, Herminio, Debora, Enrique, and Darniel just to mention a few) .They were courteous, efficient and very personable.
To sum up, the holiday was brilliant for us, it wasn't perfect - after all nothing really is, but honestly, this is the closest we have got to perfection in a holiday (and we have been around the block a few times!!!.)
We were impressed enough to book for next year.

Stayed: August 2017
5  Thank Warren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 22 August 2017

Hola!

Dear Warren S,

We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance.

We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination.

Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Gabriel Bonilla
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

Third trip here. The place is wonderful with unbeatable service. The only issue was that they had definitely turned up the thermostats in all of the restaurants. It was just too hot. This was an obvious change from the previous two years. But the place is incredible and I would recommend it to anyone. I cannot wait to return.

Stayed: July 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank terryR6706RC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 25 August 2017

Hola!

Dear terryR6706RC,

First we want to thank you for your positive and kindly feedback.

Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction.

If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch.

Sincerely,

Gabriel Bonilla
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

My boyfriend and I stayed at this resort last week and we loved it!!
All of the staff was so nice and always greeted us with an "hola"! Their liquor is top shelf and their drinks are amazing. Food is phenomenal as well. I would recommend Jo Jos on the beach, as it has a great view and great food (this was our fav place to eat). This resort is huge and absolutely beautiful. If you are thinking about booking, do not hesitate to choose El Dorado Royale. We can not wait to return!

Stayed: August 2017
Thank laurenbrandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 25 August 2017

Hola!

Dear laurenbrandt,

We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance.

I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination.

We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home.

Warmest regards,

Gabriel Bonilla
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

Best resort I've stayed at in Mexico. Everyone was so hospitable, the food was delicious and the resort grounds were impeccable. There were so many options for dining, bars, pools and entertainment. Was not bored. I'll be going back!

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank emilyaB7214SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 22 August 2017

Hola!

Dear emilyaB7214SR,

First we want to thank you for your positive and kindly feedback.

Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations.

We will wait for you next year!

Sincerely,

Gabriel Bonilla
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
Price Range: $419 - $1,475 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya

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