My husband and I traveled to Iberostar Paraiso Maya with our two sons (young adults).
We chose this resort because it seemed to have something for everyone - It did not disappoint us.
As others have written the Iberostar complex is huge. It is made up of four hotels, each having it's own level of service. Staying at the "Maya" you have no restrictions on where you can dine or activities you can use. It took a a few days to get to know our way around and we were still finding new things our last day there.
I think the biggest thing someone may question at this time is safety. Before we left, the US State Department was not recommending travel to Mexico. This of course was disconserting to us but our travel agent assured us that the major problem that the state department was commenting on was the drug problem at the border towns. The Yucatan resort areas are no where near this activitity but caution should always be used while traveling. I must tell you we never felt unsafe. Security was very high and the resort takes very good care of their guests. We have traveled to Jamaica a number of times and I can say I probably felt more safe in Mexico. Don't get me wrong though - I still love Jamaica.
Now the fun stuff:
Food: Always excellent, especially in the specialty restaurants (again, if you are staying at the Maya you have no restriction on how often you eat at a specialty restaruant). We loved the Japanese and the Seafood. I have read many reviews commenting negatively on the food. We travel and eat out on a regular basis. We appreciate good food and good service - we got both at the Maya. I must say if there is something you do not like, ask for something else. The staff goes out of there way to keep you happy - I also understand there are some who like to complain - get over it.
Accommodations: Lovely, well appointed suites with fantastic bathrooms. lovely patio/balcony with beautiful views all around. I appreciate having nice accomodations even though we were not in our rooms much. I do agree with the hairdryers being less than desirable. Thanks to tripadvisor I was prepared for that - and the hard beds (we happen to prefer a firm mattress anyway).
Grounds: What can I say - they are spectacular. Lush greenery and water everywhere. We were amazed and in awe of the beautiful surroundings. The pool(s) literally go from one end of the resort to the other!
Beach: Beautiful blue water but windy. I kept asking if it is normally this windy (never saw a green flag). All the staff said it was unusual - just this week it was windy. But reading the reviews and talking with others who have stayed numerous times at the resort, I am beginning to believe windy may be normal for this time of year (it was so windy the harbor closed - canceling a deep sea fishing trip my husband and son were signed up for).
Staff/Personal Service: The absolute best rating I could give to the wonderful/ kind staff. I was amazed at how they would go from speaking Spanish, to English, to French without missing a syllable. Before you go check out the "before you go" section on the trip advisor page and brush up on a few Spanish terms. Be able to exchange some common courtesies i.e. hello, thank you, please (Hola,Gracias,Por favor). Everyone who works with guests can speak English but making an effort would certainly be appreciated.
Would I go back? Manana!
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya