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3 - 8 of 67 reviews
Reviewed 10 December 2016

I stayed at this hotel for one night. I did not read reviews or know anything about this hotel prior to my stay. A family member booked three rooms in order to be close to the Isla Saona exit port/beach the following morning. I was very disappointed even if only for one night. The hotel is not of good quality, i would rate it 2 stars tops. The rooms are run down and the tv is older than I am. My room had no fridge and another of the rooms had no shower head, just the hose. The beds are uncomfortable and the lighting is poor, it just bad all around.
The garden is nice but it is not enough to justify a stay here with all the other issues. It is not on the beach and it does have a pool but the water was murky!! I couldn't see the bottom of the pool so I refused to get in. I spent the night just looking forward to the next morning when I could leave.
The one good thing I experienced I will say was the restaurant, the wait staff at the restaurant were friendly enough and the food was actually delicious. We had lunch which wasn't great but the dinner was absolutely divine.

Now something else I should mention, my cousin ordered a few beers and snacks while we were by the pool for lunch and paid for these before we left. Later on at night we returned for dinner and when asked for the bill we noticed we were being charged for the items which we ordered and had already paid for during lunch.
After further inspection of the bill, we noticed everything was inflated, we ordered 5 beers, they listed 7. We ordered 2 bottled waters, they charged us for sparkling which were more expensive. There were a few items that we did not get and the whole bill was wrong. If we had just paid and not checked the bill it would have been excessively more than what we should have been paying.

Again, this was a hotel I had no choice in and thank God it was only for one night but I wouldn't bother going there had I known, seen pictures or read some reviews.
if you are on a budget and don't mind the substandard conditions then it's ok but I would not return.

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
2  Thank Lamururira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direccion eden e, Direttore generale at El Eden Hotel, responded to this reviewResponded 13 December 2016
Google Translation

Lo sentimos por esta critica. Ya se esta terminando el proceso de cambio de todas la tv y solo dos se quedan con tv viejo; todas la otra habitación ya tienen tv LCD. Sabes que es así porque solo una de las tres habitación de ustedes reservaron tenia la tv vieja y la otras dos no. El hotel estaba lleno y no hemos tenido posibilidades de poner la tres habitación iguales pero Usted se acordará bien que ante de entrar en la habitación se la mostaron y todo fue de su agrado. A nosotros no resulta que el agua de la piscina no estaba buena tan que con su compañero se baño. La cuenta del bar estaba correcta porque fueron 7 la cerveza consumida y 3 la agua con gas. Los empelados explicaron también en cual momento se consumieron estas bebidas y también le explicaron que para no discutir con los clientes preferían pagar de sus sueldo las 2 cerveza y el agua que usted estaba reclamando. Fue por esto que se le descontaron de la cuenta y no porque la cuenta estaba equivocada. No es nuestra acostumbre poner algo de mas en la cuenta y no tiene sentido hacerlo ya que no es dinero que se queda en el bolsillo de lo empleados que al final del turno tiene que poner el mismo monto que dice la caja.
Los empleados del bar que se acuerdan muy bien de sus grupo quieren enviar saludos a su madre la cual se demostró muy amable y comprensiva. De toda forma gracias por su visita.


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Reviewed 26 July 2016

OK 'ish property, we messed up choosing this one , because its long walk to the beach.Fairly clean straight forward place. Has one restaurant , that serves only snacks for lunch. Expensive mediocre breakfast and same for dinner. Down town at the T junction , there are better places.

Room Tip: all rooms are more or less the same over looking either the garden or the back yard
  • Stayed: April 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank nikrang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2016

We enjoyed our 5-night stay at El Eden. We especially liked the layout with the interior garden surrounding the rooms. The staff were very friendly and helpful. The location is good close to shops and restaurants. We would gladly return. It is a very nice choice at very reasonable prices.

Stayed: March 2016
1  Thank Johnetta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2016

Very friendly and helpful staff. The hotel has a small garden and an open-air cafe by the pool where one can purchase breakfast, drinks and food. Coffee is great, perhaps an Italian influence (the area in general as well as the hotel seem to attract many Italian tourists). It's a pleasant area to be at late at night--people chat, play cards, buy a drink or bring one from their room. Not a high-end place, but comfortable, safe and welcoming. Rooms are very clean, the a/c works well, there is actual hot water in the shower (not always a given in PR) and the cable TV has at least two English-language channels in addition to Italian and French (and obviously Spanish). The only thing missing for me was a small fridge: it would have been nice to keep drinks and snacks cold. Walking distance to the beautiful public beach, convenience stores and restaurants. The local minivan going to the village of Bayhibe (from where one can take buses to La Romana and Santo Domingo) stops in front of the hotel. I would recommend it and hope to be back one day!

Room Tip: The hotel consist of several two-store buildings. No elevators, so with any mobility issues ask for the ground floor.
  • Stayed: February 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank FrequentFlier10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direccion eden e, Responsabile reception at El Eden Hotel, responded to this reviewResponded 9 May 2016


Thank you for being with us , for our hotel it is a pleasure to serve .
as to the fridge we ask apology.
We hope you can return soon .

Thank you
Recp. Coralys Mercedes

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Reviewed 15 October 2015 via mobile

the terrible service water had no pressure and during the stay of 8 days never fixed the problem, the price is not cheap should have these very important details because I am foreign tourist and this is not right, I came from the beach and I could not swim well with that lousy service from the shower water did not come out very bad management, not recommended, very bad hotel

Stayed: October 2015, travelled with friends
Thank Johnie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
direccion eden e, Resp Reception at El Eden Hotel, responded to this reviewResponded 29 October 2015

Gentile Sig.Jhonnie
non so dove lei abbia soggiornato ma noi non abbiamo avuto nessun ospite nel mese di ottobre 2015 con un soggiorno di 8 giorni consecutivi. Quindi non era qui all'Hotel Eden e noltre non abbiamo e non abbiamo avuto alcun problema di acqua

Kind Sig.Jhonnie I don't know where she has sojourned but us no we have had guests in the month of October 2015 with a stay of 8 consecutive days. Then it was not in our Hotel Eden and we have not had problem of water

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