On our second day at this hotel we returned to our room after having food and found every single last penny had been taken. We went straight down to reception to be told it was "not their problem" They gave us the wrong directions to the poilice station and lied about what time a manager would be available in the morning. The security guard swore at us and also handed us the keys to someone elses room without asking a single question. (this may be why money goes missing from rooms!!) We were not given one single apology and infact were treated apallingly from the staff. They were rude to us from then on even though our money had been stolen from a room in their hotel.
Other people on floor 2 had money stolen and the police were aware of this, they advised us not to get a room safe because the hotel staff had keys to this and so it was not safe at all.
On top of having all our money for the week stolen and recieving no help from the staff, there was no entertainment, the german boys were rude and intrusive and when someone was sick in the pool no-one cleaned it up.
Would not recommend staying here if you want to keep your money and be safe! So many nice places in Mallorca, sadly this is not one of them.
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- Also Known As:
- Hotel Vista Odin
- Vista Odin Hotel Playa De Palma, Majorca, Spain