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“Money stolen from hotel room!!! Staff rude and unhelpful!” 1 of 5 bubbles
Review of Vista Odin Hotel

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Vista Odin Hotel
Ranked #47 of 79 Hotels in Playa de Palma
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Money stolen from hotel room!!! Staff rude and unhelpful!”
1 of 5 bubbles Reviewed 7 September 2011

On our second day at this hotel we returned to our room after having food and found every single last penny had been taken. We went straight down to reception to be told it was "not their problem" They gave us the wrong directions to the poilice station and lied about what time a manager would be available in the morning. The security guard swore at us and also handed us the keys to someone elses room without asking a single question. (this may be why money goes missing from rooms!!) We were not given one single apology and infact were treated apallingly from the staff. They were rude to us from then on even though our money had been stolen from a room in their hotel.

Other people on floor 2 had money stolen and the police were aware of this, they advised us not to get a room safe because the hotel staff had keys to this and so it was not safe at all.

On top of having all our money for the week stolen and recieving no help from the staff, there was no entertainment, the german boys were rude and intrusive and when someone was sick in the pool no-one cleaned it up.

Would not recommend staying here if you want to keep your money and be safe! So many nice places in Mallorca, sadly this is not one of them.

  • Stayed August 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J1973, Director General at Vista Odin Hotel, responded to this review, 8 September 2011
In reception it is clearly announced the following "The management can not be held responsible for money, jewels, or any valuable effects left in rooms, luggage room, lounges, gardenpool, or any public areas".
We have no interest in giving wrong directions but we do have much interest in having the police investigate to clarify the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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74 reviews from our community

Traveller rating
    22
    21
    14
    8
    9
See reviews for
8
24
5
Business
0
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
glasgow
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 September 2011

I stayed here for 7 nights with my boyfriend and cannot understand the bad reviews! we had an amazing holiday and the hotel could not have been better.

We arrived at hotel at 5 in the morning and where not due to check in until 12 that day but the staff did everything they could to accommodate us getting us a room ready for 10 am. There was a very large variety of food to choose from every night and it changed day to day, if you couldn't find something to eat then you must be exceptionally fussy! The pool was great, the staff friendly and most of all the hotel was spotlessly clean- sheets and towels changed everyday.

The only slight downside ( and this is nothing to do with the actual hotel) is that it is set in what is a mostly german area. There where however many other english/scottish couples. The young german crowds where noisy at times like all other people can be but where never rude or out of line in any way at all.

I would highly recommend this hotel.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 August 2011

stayed with my daughter for 9 nights. needed a complete rest after death of my mother.couldnt have asked for better.germans a bit noisy but very polite.stayed on 6th floor which seemed to be the quietest as lots of complaints from other residents about noise early morning.very clean and staff couldnt do enough for us when my daughter was taken ill. thanks to the manager and all the staff for a great holiday.

Room Tip: ask for 6th floor if possible we stayed in 616 and had a great view of the sea and town.
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank hilaryblackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldbury, United Kingdom
1 review
4 of 5 bubbles Reviewed 13 August 2011

let me rate for you a group of 5 girls on a girly wkend of booze n partying
room 8/10 clean kept tidy very basic but no fridge / cooker or kettle air con only works if balcony door kept closed
food if all inc 9/10 fresh salad n spag bol plenty of pasta
location 2/10 a very long walk away from nearest bar
staff 8/10 paco is ace but the others not so friendly
weather 10/10 plent of sun & pool fab kept clean
paper cups around the pool area not good as after a while they started to wilt
5/10 bar shuts 11pm no more drinks even if you want to pay for it no snacks during the day unless you like cheese n ham or ham n cheese sarnis !!!
40 euros in a taxi one way to magaluf (which we didn't do )
9/10 for the beach about 20 mins away but worth a visit
so all in all worth £190 what we paid for a 3 night stay but unless your GERMAN or speak GERMAN then i guess this hotel / Resort is not for you at all !!

Auf Wiedersehen lol x

  • Stayed July 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pickles74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 August 2011

Right...where do i start?! your sat in the outside bar and get spat on by germans from there balcony...NOT NICE and staff didnt do a thing about it (I got the feeling they were very scared of them!) I thought English young people were loud, Me and my partner are young ourselves but wouldnt dream of making the noise the Germans do! I did not appreciate being woken up by germans shouting and banging on our doors at 5.30am+ in the morning....yet again the staff did nothing. We also went All Inclusive. (we paid for 6 days/nights all inclusive) on the last day we had our band cut off at 12pm....our plane didnt leave palma until 3am - so could not get food, drink unless we paid the very expensive 3euros for a half full glass of coke. NOT IMPRESSED! I would advise no one to go to this hotel - its not good!! + food was disgusting and ended up eating out most nights as couldnt think of anything worse to eat cold slop every night.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank villaflight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J1973, Propietario at Vista Odin Hotel, responded to this review, 11 August 2011
All the services and timing of the ALL IN is fully at clients disposal before booking the hotel, and also when the client arrives at reception. Check out is certainly at 12 AM, and it is always independent from the flight schedule of the client. The "ALL IN" services (or any other services) end up when check-out, it is how this industry works.
The price for a Pepsi at the bar is 1,70 eur (instead of 3 eur as said). Our price list is at clients disposal at the bar.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Vista Odin Hotel

Property: Vista Odin Hotel
Address: Calle Mar d'Aral 13, 07610 Playa de Palma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#26 On the Beach Hotel in Playa de Palma
Price range (per night): $94 - $181
Hotel Class:3 star — Vista Odin Hotel 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hotel Vista Odin
Vista Odin Hotel Playa De Palma, Majorca, Spain

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