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“Nice Hotel In The Wrong Resort”
Review of Hotel Riu Bravo

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Hotel Riu Bravo
Ranked #13 of 78 Hotels in Playa de Palma
Certificate of Excellence
Reviewed 22 October 2017

This is a review of two halves. On the positive side, the hotel and the staff were very good. The dining was particularly good, if a little cramped with the tables being very close to each other. A good variety of food on offer and all tastes catered for. The chef made a point of walking through the dining area on some of the evenings and speaking with the diners, which was a nice touch.

On the negative side for us, was the resort itself. Playa de Palma seems to be given over to drunken groups of Germans, generally wandering around chanting songs and taking over large swathes of the beach, where they displayed nationalistic flags. There were hundreds of small, (too small) shops selling all the same things, interspersed with bars and beer kellers.

Getting back to the hotel, there was a nice terrace overlooking the pool but the lounger area was too small for the number of guests which wasn't helped by the old trick of leaving a towel on a lounger early in the morning and not returning to it until late in the day. In fairness to the staff, they did try and address this by leafleting the offending loungers. The rooms were nicely appointed and looked newly refurbished. The cleaning staff and outdoor maintenance were excellent and everything in the hotel was kept clean and tidy.

To sum up, we were happy with hotel but the resort is a disappointment. It has a beautiful beach that stretches for miles, gently shelving into the sea but just the other side of the road is a collection of tacky shops and bars that let the whole place down.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank AllBeingWell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 558 reviews

Reviewed 10 October 2017

it was an unique experience for me and my family there. The food was horrible, the food from the lunch was also serve at the dinner, and the food from the dinner , at the lunch in the next day ( a little bit recooked). Our waitress was the worst i ever met ( the older one with red dark hair , and short one), every time when i asked her for something she didn t bring it to me., with all german people she was "in love", but with us she behaves terribly.
The services in the restaurant was horror! The restaurant is too small for such an hotel. never we had one the table glasses for water, forks or knifes. The inside pool was closed.
i pay some money also for restaurant services with waiters and all the staff kind and helpful, i don t pay money to be treated crappy and with discrimination.
10 points for the staff from cleaning rooms.
Shame on you!!!!

Room Tip: clean rooms
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  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank DanaRadoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

Nice food and rooms but staff speak German ,Dutch, Spanish are a bit rude as we only speak a little Spanish
3 couple booked in same time as us we were only English speaking couple they got there rooms straight away but we had to wait 2 1/2 hours for ours they got treated better then us
we had to find things out ourselves we run a guesthouse I am glad we don’t treat our guest like this rep was not very helpful
At food time waiters taking plates away before you finish and your drinks someone had to stay at the table at all times

Room Tip: Not for English people
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  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank barclayguesthouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Bravo, responded to this reviewResponded 19 October 2017

Dear guest,

Thank you for choosing our hotel and for taking the time to share your experience with us.

For RIU, gastronomy is a very important part of the guest experience. We are glad to read that the food served at our restaurants fulfilled your expectations and that your guestrooms were to your satisfaction.

In regards to the room assignment, we hope you can understand that check in starts at 15:00 therefore before that time we cannot guarantee that your room will be available.

We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case our standards have not been appropriately fulfilled at some point.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our hotels.

With our best wishes we remain,

Hotel Riu Bravo
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Have just spent a week at the riu bravo. Lovely hotel. All of the staff are friendly and helpful. The food is excellent with plenty of choice and cooked fresh in front of you. The rooms are very clean and modern. We were in the minority being english but that didn't bother us as the other guests were very friendly and could speak better English than we could their language.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank 554karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

Just back from Rui Brava and can't fault hotel or staff. If I had read reviews before I booked I would probably not booked so glad I didn't read them first .
Arrive 3am and was greeted by 2 young men at reception who were very helpful and offered champagne and something to eat and help with bags . Rooms are lovely bright and cleaned everyday. Meals are greats fresh made and something for everyone. The noise factor that seems to be a common complain in the street was never a problem for us . The club that the young ones come from is around the corner and could hear some voices if you keep door open at nite. So keep the doors closed and the aircondition will work great. Most guest were German but wasn't a problem. We had a great week great weather great food great hotel and location

Stayed: August 2017, travelled as a couple
3  Thank myra510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Bravo

Address: Mision de San Diego, 4 | Playa de Palma - Mallorca, 07610 Playa de Palma, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Playa de Palma
#5 Family Hotel in Playa de Palma
#8 On the Beach Hotel in Playa de Palma
#9 Spa Hotel in Playa de Palma
#10 Romantic Hotel in Playa de Palma
#13 Luxury Hotel in Playa de Palma
Price Range: $190 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Bravo 4*
Number of rooms: 442
Official Description (provided by the hotel):
The All Inclusive Hotel Riu Bravo completely renovated in 2015, is situated in the south of Mallorca, in the bay of Playa de Palma, a lively holiday area with many other hotels, entertainments and shops. The 4.5 km-long beach of fine sand is about 300m. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Son Sant Joan Airport PMI (5km) and Palma (12 km) and invites you to explore the island. The hotel has 442 comfortably furnished rooms and offers many amenities. Relax in our spa, or get in shape at the gym. 3 outdoor pools, 1 indoor pool. Evening entertainment. For lovers of gastronomy, we offer live cooking stations at our main restaurant and Spanish specialty restaurant, as well as 3 bars. ... more   less 
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Also Known As:
Riu Bravo Hotel
Riu Bravo Playa De Palma
Hotel Riu Bravo Playa De Palma, Majorca, Spain

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