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All reviews swim up bar cleaning rooms on tap separate building big bed lovely hotel well run hotel drunken groups lively resort personal space cold buffet british guests walk in shower hotel is situated mins from palma airport suitable for families all departments
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Reviewed 10 October 2017

it was an unique experience for me and my family there. The food was horrible, the food from the lunch was also serve at the dinner, and the food from the dinner , at the lunch in the next day ( a little bit recooked). Our waitress was the worst i ever met ( the older one with red dark hair , and short one), every time when i asked her for something she didn t bring it to me., with all german people she was "in love", but with us she behaves terribly.
The services in the restaurant was horror! The restaurant is too small for such an hotel. never we had one the table glasses for water, forks or knifes. The inside pool was closed.
i pay some money also for restaurant services with waiters and all the staff kind and helpful, i don t pay money to be treated crappy and with discrimination.
10 points for the staff from cleaning rooms.
Shame on you!!!!

Room Tip: clean rooms
  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank DanaRadoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

Nice food and rooms but staff speak German ,Dutch, Spanish are a bit rude as we only speak a little Spanish
3 couple booked in same time as us we were only English speaking couple they got there rooms straight away but we had to wait 2 1/2 hours for ours they got treated better then us
we had to find things out ourselves we run a guesthouse I am glad we don’t treat our guest like this rep was not very helpful
At food time waiters taking plates away before you finish and your drinks someone had to stay at the table at all times

Room Tip: Not for English people
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank barclayguesthouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Bravo, responded to this reviewResponded 19 October 2017

Dear guest,

Thank you for choosing our hotel and for taking the time to share your experience with us.

For RIU, gastronomy is a very important part of the guest experience. We are glad to read that the food served at our restaurants fulfilled your expectations and that your guestrooms were to your satisfaction.

In regards to the room assignment, we hope you can understand that check in starts at 15:00 therefore before that time we cannot guarantee that your room will be available.

We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments to management in case our standards have not been appropriately fulfilled at some point.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our hotels.

With our best wishes we remain,

Hotel Riu Bravo
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Have just spent a week at the riu bravo. Lovely hotel. All of the staff are friendly and helpful. The food is excellent with plenty of choice and cooked fresh in front of you. The rooms are very clean and modern. We were in the minority being english but that didn't bother us as the other guests were very friendly and could speak better English than we could their language.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank 554karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

Just back from Rui Brava and can't fault hotel or staff. If I had read reviews before I booked I would probably not booked so glad I didn't read them first .
Arrive 3am and was greeted by 2 young men at reception who were very helpful and offered champagne and something to eat and help with bags . Rooms are lovely bright and cleaned everyday. Meals are greats fresh made and something for everyone. The noise factor that seems to be a common complain in the street was never a problem for us . The club that the young ones come from is around the corner and could hear some voices if you keep door open at nite. So keep the doors closed and the aircondition will work great. Most guest were German but wasn't a problem. We had a great week great weather great food great hotel and location

Stayed: August 2017, travelled as a couple
4  Thank myra510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Lovely hotel
Terrible location.
My few moans.could do with a games room for children.and despite a sign saying no reserving sun beds they were reserved by 8am .this hotel is in the middle of lots of strip bars.so if your going as a family I would not recommend it at night,and full of loud young drunk people.
Beautiful hotel in wrong location

Stayed: August 2017, travelled with family
5  Thank Mandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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